This was my first time visiting Cancun, and staying at the Hideaway Royalton Rivera Cancun as a Dimond Club Member. My check in was great, as I had my own private reception desk that served Cocktails and Hors d’oeuvre. Anna-Paula, Patricia and Keyla from TravelSmart Member Service made my stay remarkably. They were professional, friendly and courteous; and they personalized my service by checking in on me daily to ensure that my stay was amazing and going as I had envisioned. Anything I needed, these lovely ladies were there . I want to thank you all for my room upgrade, as well as the amenities to celebrate my husband and I first anniversary. You have all made my stay spectacular. Also Humberto, the waiter from Gourmet Marche was amazing as well. The entire staff made my time in Cancun remarkable, I definitely will return again.