This was our second time visiting Royalton Negril. We stayed in the Diamond Club and are Travel Smart Members. We had a little mix up when we got there with Club vs. Travel Smart Staff, but by the next day Anna and Keisha from Travel Smart had everything worked out. We love the beach at Royalton Negril. The staff are always friendly and helpful. We love the Royalton Negril, will definitely go back!