Loving Travelsmart service with our Tracy!

‎JoAn Aussems‎ 
Royalton Blue Waters

Thank you so much

We had a wonderful time at royalton blue waters with the help of our travel smart member service agent. She was great. Tracy is the BEST member service agent at Royalton Blue Waters. 

Loan Phuc‎ 
Royalton Blue Waters

Service was great!

We had an awesome time. Our butlers were amazing! Thanks Carla, Romaine, and Tracy Ann!!!

Linh Le‎
Royalton Blue Waters

Top Shelf Service

Second time visiting Jamaica. On and off site, Jamaicans are overall very freindly people. They are proud of their country. First time at a Royalton property. I’ve never been asked “how is you stay” as many times and from as many staff at any other all inclusive. The hotel is very clean, the housekeeping is… Read more “Top Shelf Service”

Gerry Q
Hideaway at Royalton Negril

Beautiful Blue Waters

Had a wonderful time. Everything within walking distance. Beautiful beach and staff was more than accommodating. They went out of their way to make sure everything was perfect. Thank you to Fabeain, Tracy and Damarlie in Travelsmart member service agents. Making my husband’s birthday special!! And thank you to Moya and Alexia (diamond club services).… Read more “Beautiful Blue Waters”

Royalton Blue Waters

One of our Favorite Vacation Spots

From check-in to check-out we were delighted by the staff and beauty of this resort. Our room was a bay view on the fourth floor. We could step outside the room and watch the sunset on the other side. As TravelSmart members, we receive the Diamond Club privileges making the vacation even more special. Judine… Read more “One of our Favorite Vacation Spots”

Ione S
Hideaway at Royalton Negril

Wonderful sun & dining experience

Stayed at Hideaway Feb 3-10. Hotel was recommended by a Sunwing agent who suggested this location for a couples anniversary retreat. We upgraded to TravelSmart status and appreciated to assistance of our onsite concierge, Paris, who made dinner reservations for us at several a la carte restaurants. My wife has an “onion sensitivity” and Paris… Read more “Wonderful sun & dining experience”

Hideaway at Royalton Negril

Wonderful Relaxing Vacation to Jamaica

My first trip to Jamaica, and it was sunny warm and relaxing. I have stayed in Royalton Resorts in Cancun and Dominican Republic and the quality of rooms, food and wonderful staff carried over to the Hideaway Negril. There was plenty to do …or not to do… at this resort. I like that we were… Read more “Wonderful Relaxing Vacation to Jamaica”

Hideaway at Royalton Negril

Great Hotel

One word. Excellent. From the minute we arrived we were made to feel very welcome. From the cold towels and rum punch on arrival, the welcome letter and bottle of wine waiting for us in the room, and also the birthday card and banner with another bottle of wine waiting for us on my birthday.… Read more “Great Hotel”

Francesca Hopkins
Royalton Negril


We just returned from a glorious week at the Hideaway at Royalton in negril Jamaica . The staff and resort is top notch, everyone very friendly and want to ensure your stay is enjoyable. Our TravelSmart concierge/butler Paris was excellent, making sure we had everything we needed/wanted from excursions to reservations and more. The views… Read more “Constance”

Hideaway at Royalton Negril

Awesome Hotel, great staff

What can we say this hotel and the swim out room were awesome. the staff, the travel smart concierges Trinianna and Olivia were above and beyond. If I could give more stars I would. what a fabulous time in Jamaica. to God be the glory

Royalton Negril


Shout out to Fabeain and the crew in Montego Bay for a fabulous vacation!

‎Susan Brugger‎
Royalton Blue Waters

Thank you

Sad saying good bye Damarlie after a week of fun in the sun. Thank you for taking care of all our needs in Jamaica

‎Nicole Steinbach‎ 
Royalton White Sands

Royalton Blue Waters #MontegoBay

thanks to Travelsmart VIP concierge (Tracey Ann, Damarley & Fabian) a dedicated team for Service excellence, that ensured everything was in order for us on arrival. Trip with my girls will be a memorable and relaxing one 😎

Eliza-Greg Archee‎ 
Royalton Blue Waters


Had a wonderful vacation in Jamaica met some wonderful people some outstanding workers Tracy from travelsmartvip and our butlers Shawn and Kerice

Cheryl Petrie
Royalton Blue Waters

Until next time

Saying warefell to the fantastic members services agent Tracy. She was just fabulous

‎Tammy Powers‎
Royalton Blue Waters

Amazing experience!

Tracy-Ann of member services made our honeymoon so memorable! Fabeain took such good care of us! We’ll most definitely be back! Thank you for an amazing experience. We look forward to coming back! 🥰  

‎Tiara Miles-Clarke‎ 
Royalton Blue Waters

Thank you Tracy-Ann!

Thanks for a great week Tracey Ann, Fabeain, and DaMarlie! You truly made everything as smooth as possible for us, and we were able to enjoy our vacation care free! Service excellence at all the restaurants and Tracy-Ann made all the reservations for us to ensure all goes smoothly. When there was a mix-up at… Read more “Thank you Tracy-Ann!”

‎Eliza-Greg Archee‎
Royalton Blue Waters

Amazing Service

Thank you Fabeain for the amazing service at The Royalton White Sands in Jamaica. You went above and beyond our expectations!!!!

‎Lyndsy Bebbington - Campbell‎ 
Royalton White Sands

what an experience…..

We have been to most of the Royalton and we always had great service. It’s our first time in Négril Jamaica, and what an experience….. Our travel smart representative, Keisha Rodes has been above and beyond everything we have experienced. She is dedicated and listen to the needs of her guests. She takes guest satisfaction… Read more “what an experience…..”

Leon Duguay‎
Royalton Negril

Five star service!!

We had fantastic service from Damarlie at The Royalton White Sands. He went above and beyond our expectations to make sure our trip went smoothly and was always there with a smile everyday to check in on us and to help with any of our needs. Five star service!!

‎Lyndsy Bebbington - Campbell
Royalton White Sands

Memorable and pleasant

Another awesome day here at whitesand Montego Bay Diamond Club With the best of the best conceirge Ms Tracy anne( Ms Tee),Fabeine and Demarlie.. Thank you guys for making our Vacation memorable and pleasant … ❤️❤️❤️

Yam Mir
Royalton White Sands

Great Time

we had a great time at the Royalton whitesand Diamond club Special thanks to our top notch conceirge Tracy Anne(Ms Tee), Fabeine ,Demarlie and our Hardworking housekeeping Diseiree Rm 402 Keeping our Rooms spotless clean with fresh bedding every day of our stay — KUDOS to you Guys .. we had such an awesome Vacation… Read more “Great Time”

‎Yam Mir
Royalton White Sands

We’ll be back soon.

Every year we try to go somewhere new for his birthday celebration and I must say this was one of the best celebration ever we choose Royalton White Sands and I must say the staff there are so professional and sweet in all areas 💯 I would like to say a big thank you to the member… Read more “We’ll be back soon.”

‎Treshauna Teashe Henry‎ 
Royalton White Sands

Yah mon!!

Enjoying our time in Jamaica with shevanese and Damarlie☀️

Dana Davenport
Royalton Blue Waters

Great Time

Having a great time at Royalton Blue Waters! Many thanks to Demarlie, Fabian and Tracy for making our trip amazing and so memorable!

‎Amanda Dubé‎
Royalton Blue Waters

Royalton White Sand

I would like to give a shoutout to Javaughnie at diamond club beach for being such awesome server! He made my beach time so enjoyable with always making sure we had drinks and food! Keep shining Tracey Ann was great from Travel Smart always checking in to make sure we were happy with everything! Superman… Read more “Royalton White Sand”


Trip to Jamaica

We enjoyed our trip to Jamaica and the Royalton always has great food options and the staff is always very friendly. Rushine from the spa and Tracy from travel smart especially made our trip special by paying great attention to detail and assisting us with whatever we needed. The food at the buffet was excellent.… Read more “Trip to Jamaica”


Relaxing stay

Stayed at the Hideaway. Beautiful clean room with a great view of the ocean. A la carte, Marche & beach bar restaurants served excellent food. Excellent friendly service throughout the resort. Wish to thank our Travel Smart member services reps Keisha & Monique for making this a memorable & relaxing stay.


Amazing Resort!

Our concierge, Stacey-Ann from Travel Smart, was always a welcome friendly face and seemed to pop out of nowhere! Always providing good recommendations, and the fact that she remembered our kids’ names from the moment she met them and spoke to them like individuals made our kids feel like they were true VIPs

Saleem H

September Vacation

There is not even enough room in the review to be able give the praise I would want to for our recent vacation to Hideaway at Royalton Negril. We were greeted by Stacey Ann from Travel Smart. She was so kind and warm. She took time to answer our questions and show us around the… Read more “September Vacation”


Wonderful time at Royalton Negril

Had the best time at Royalton Negril with my sister. He hotel and property was beautiful. The He food was great and the room was absolutely beautiful. But the thing that stand out the most to m was the staff namely Jason from Travel Smart, Denesha our Butler and Okeem from the Diamond Club Bar.


One Of Our Best Vacations To Date!

My husband and I chose Royalton Negril this year because we had a great time at the Royalton Riviera Maya, MX last yr. They DID NOT disappoint! The view, from every angle of this resort, BLEW ME AWAY! From the lobby, to the room to the ocean views, it’s one of the most beautiful places… Read more “One Of Our Best Vacations To Date!”



Amazing stay here. We loved every bit of it. Food,amenities, people were all just lovely. So friendly and caring. Will not forget this week. 100% recommended to anyone. Will definitely be back. Our floor rep from TravelSmart Petrena was soooo lovely. Friendly and great hospitality. Always made conversation with us and made sure we were… Read more “LOVE”


One of the BEST experience EVER!!

We are a family of five and we travel quite a bit with our children. We have stayed at 7 unique all inclusive properties in Jamaica and Mexico over the last 9 years, and the Royalton Negril is tops as far as we are concerned. The food was delicious and varied. The staff are kind… Read more “One of the BEST experience EVER!!”

Michael H


Had a wonderful time with these lovely staff here at whitesands.. Damarlie &Fabeian made sure all our request honored.. Petrula, Dupalee always wore a pleasant smile on there face.. really made our day… Special shout out to Comar, Meliesha, Tracey-ann, Fabian and all the other members of the travel smart team… #blackfactmusic #unpredictablemusicvybzz #teamfullyblack to the world🇯🇲💯

Stacey-Ann Madurie Fagan‎

TravelSmart Service Reps

Enjoying our vacation with our phenomenal TravelSmart Service Reps Tracey-Ann and Fabiean. They have done a great job of taking care of us. Dimarlie is off today, but equally phenomenal!!!!

Ivy Cobb‎

40th Friendaversary

A thoughtful treat from our TravelSmart Member Services rep Tracey Ann, Fabeian, Damarlie, and Maurely to celebrate our 40th Friendaversary. They helped make our vacation great!!!!!

Ivy Cobb

The end to a fabulous vacation.

Thank you to our fabulous TravelSmart member service team who helped make our vacation memorable. Here we are with Fabeain just before leaving our home away from home. Thank you Tracey Ann and Dimarlie. Until next time!!!!

Ivy Cobb

Thank You

Must say a big thank you to Tracy, Fabian and Damarlie for taking the best care of us. Best Member Services Team

Laurel Whittaker

Royalton White Sands

Very good vacation with Tracy- Ann our member’s services agent with Juliann Pohlig and 4 others at Royalton White Sands Montego Bay Beach.

‎Jason Pohlig

Top Notch

The travelsmart staff composed of Tracy, Fabeain, Demarlie and Maurely was top notch. Our rooms were well stocked and we did appreciate the attentiveness to detail. The staff was very friendly and approachable. Their personalities also made it easy to have conversation that made our stay more enjoyable. We would highly recommended this team if… Read more “Top Notch”

Davia Haynes

Another vacation in the books!

Thank you to our travel smart team: Tracy Ann, Fabien & Damarlie. We had a wonderful experience and look forward to our next travel smart vacation at Royalton Blue Waters.

Tenika Azaya‎

Big thank you to Tracy-Ann !!

Big thank you to Tracy-Ann !! She led my team at blue waters and was fantastic. Here we are 6mos later now going to Antigua and while it’s not the property she is at she still has helped answer all of my questions. She put me in touch with who I am assigned to in Antigua.… Read more “Big thank you to Tracy-Ann !!”

‎Aida N Ounjian

The travelsmart team at white Sands is fabulous!

We have been members of TravelSmart for three years;and quite pleased with our investment. The travelsmart team at white Sands is fabulous! Maurely, Tracy Ann,Demarley, and Fabiean just to mention a few, will take care of all your needs! This is our 3rd trip to White Sands/Blue Waters. I highly recommend becoming a TravelSmart member… Read more “The travelsmart team at white Sands is fabulous!”

Leona B

Fun in Jamaica

My husband and I visited the Royalton Resort in Negril, Jamaica and I must say I was pleasantly surprised with the overall experience. The food was great, the entertainment was lacking a bit, but the staff were excellent. One particular individual that made our stay worthwhile was Paris Gardner from Travel Smart. When I say… Read more “Fun in Jamaica”

Angel P

Best vacation

Everyone so nice and friendly at this hotel especially Joseph the young man working for Vacation concierge at travel smart he made my vacation great got us everything we needed and always with a smile and made sure my sister and i, and others where satusfied with our vacation.


Royalton Negril

This was our second time visiting Royalton Negril. We stayed in the Diamond Club and are Travel Smart Members. We had a little mix up when we got there with Club vs. Travel Smart Staff, but by the next day Anna and Keisha from Travel Smart had everything worked out. We love the beach at… Read more “Royalton Negril”

David B

Unforgettable Experience!!

I visited this resort from Sep 23rd to Sep 30th and had one of the greatest resort experiences of my life. All of the staff were extremely friendly and kind to me. The food at the resort was amazing and I really enjoyed the live shows the Royalton resorts had to offer. Very entertaining. I… Read more “Unforgettable Experience!!”


Dream Vacation at the Hideaway, Negril – Sept 2018

We stayed at the Hideaway at the Royalton, in Negril and it was an awesome experience. We were there to celebrate my birthday and to spend some quiet time together. Upon arrival, we seated and immediately put in a relaxing mode by DEMAR (Travel Smart) and we knew that we were in good hands. We… Read more “Dream Vacation at the Hideaway, Negril – Sept 2018”


20th year anniversary

Went to the Grand Lido and had a wonderful time. The Travel Smart staff including Keisha was the best she went above and beyond the call of duty. Our butler Teon did a fabulous job especially recognizing our anniversary! The fit staff Andre and Lindo did a great job working us out daily with aqua… Read more “20th year anniversary”

Allen M

Don’t be fooled by the bad negative reviews.

Do not be fooled by these bad reviews you may see here and there about this place. I spent 5 nights at Hideaway with my wife and we absolutely LOVED IT!! I actually think it looked better in person. Staff was super friendly, rooms were cleaned twice a day, food was amazing and service was… Read more “Don’t be fooled by the bad negative reviews.”



Paris our TravelSmart concierge was very nice and very helpful and did an awesome job and then some. Phillip was a bartender and did an awesome job and everyone was friendly and restful and did a 100% job and the vacation was very nice and the resort was very nice. I want to thank to… Read more “Vacation”


The Best place to vacation I had my wedding & birthday celebration here & it was Amazing !!!!

Last year July 2017 my Husband and I got married here with our kids and family & it was beautiful ! Paul the wedding coordinator made sure everything was perfect for my special day. After a whole year, we ran into him again and he actually remembered us! How cool is that!! We had TravelSmart… Read more “The Best place to vacation I had my wedding & birthday celebration here & it was Amazing !!!!”


Every Wish

From the beginning of the process Tracey Ann in the TravelSmart Office was very accommodating and a huge help. Each day she checked to see if we needed anything as did Nicholas and Chad our butlers. Chad listened really listened and took our concerns to heart. Each mentioned staff went above and beyond. At the… Read more “Every Wish”

Nora R


Great 4 day sister trip. Food amazing Service as usual the best Clithy front desk Kisha Travel Smart Melody Dorado Entire room service dept. House keeping My 4th time to this property gets better every time Keep up the great job!!!!


Great family resort

My family and l went to Jamaica on holiday from September till the 9th of October 2018. I met one of the Royalton representatives at negril beach one morning, they were very pleasant and professional. He offered us free lunch in exchange for us to listen to a 90 minute presentation and a tour of… Read more “Great family resort”


Royalton Negril Jamaica Vacation

Our stay at the Royalton was very relaxing, comfortable and safe. The staff was superb. Oliver, Paris in TravelSmart, Vanessa Okay in entertainment and Horce in the Score all provided excellent service, knowledge of resort and destination. The food was delicious, plenty of options.

Pamela S

Honeymoon trip!

Had an amazing time on our honeymoon! The people in Jamaica are so welcoming and super nice! Everyone goes above and beyond!! The weather was beautiful; the hotel was beyond beautiful and the country itself was amazing! Our TravelSmart members service agent PARIS put so much detail and love into making our honeymoon extra special!… Read more “Honeymoon trip!”


Wonderful & Relaxing Vacation getaway

Had an amazing time with the girls( five of us) at the Hideaway Negril last week. We are at most grateful to PARIS and KEISHA (Travel Smart), they have gone and beyond with the service provided to all five us. Paris went and beyond making sure we were all satisfied, happy with all of our… Read more “Wonderful & Relaxing Vacation getaway”



Upon arriving to Royalton White Sands, I was reading reviews every day for a month and I heard all bad things to the fact that I was trying to change hotels. I came to Jamaica for a birthday trip with my boyfriend. When I arrived, Dorothy Gordon took care of us immediately. She asked, “What… Read more “AMAZING!!!”


Hotel/Fitness review

This hotel and all the staff I interactions with during my stay was great. They were all friendly and kind each and every time we crossed paths. Emanuel the bell hop was so helpful from the moment we got off the bus on the first day of our stay. It is way to many staff… Read more “Hotel/Fitness review”


Wow! What a resort

We just returned from staying at this fabulous resort. There are ocean views from almost any place on the resort. You can eat your meals with views of the ocean. You can walk thru the resort viewing the ocean. The landscaping is gorgeous and well maintained. The beaches are beautiful and clean. Children can enjoy… Read more “Wow! What a resort”

Phyllis U

Best vacation ever

Booked my 25th bday vacation threw travel smart with the diamond club!! By far the best vacation I have ever had. My TravelSmart members service agent Paris was awesome definitely played part of me and my sister vacation. The whole entire staff was friendly and welcoming definitely will me back


Best staff ever!!

Our TravelSmart member agents are the best!!!! Truly feel catered to our every need! Thank you, Tasha, Fiona and Paris!!!!!!!! And our fitness instructor at the pool, Everton is amazing!! Would recommend this place to anyone! The gorgeous infinity pools overlooking the crystal-clear ocean is spectacular! We absolutely cannot wait to go back. We are… Read more “Best staff ever!!”

Shelly P

My Best Vacation thus Far

I absolutely loved the Royalton Hotel the experience was by far my best vacation. My brother and I stayed in the TravelSmart club resort of the hotel. We had an amazing TravelSmart concierge by the name of Paris, he was awesome. He gave us a lot of the Island history and outstanding customer service. I… Read more “My Best Vacation thus Far”


My stay at the Hideaway Royalton Negril

We stayed at the Hideaway Royalton Negril from July 26th to Aug 1st The check in was very quick. The room was nice, ocean view. We used Travel Smart and Paris was the guy that took care us. The restaurant were nice,the Zen was our favorite. The singing cowboy at the buffet was nice. The… Read more “My stay at the Hideaway Royalton Negril”

Crystal A

Travel Smart VIP

We recently had a fabulous vacation at Royalton Blue Waters. As expected from the Royalton Resorts this did not disappoint! The rooms were beautiful and clean, the staff courteous and friendly and the food was superb! Our Travel Smart ladies, Traci and Tamara went above and beyond to make our stay relaxing and worry free… Read more “Travel Smart VIP”


Amazing trip/Friendliest staff

I just got back from the most amazing trip to Royalton Negril-Hideaway. Once we arrived, Keisha, made us feel welcome…like we were home. Anything we needed she took great care of us. We sat through the the Travel Smart presentation with Patrick and decided to join after hearing more from Tony and Alwayne. Those guys… Read more “Amazing trip/Friendliest staff”

Brandi G


We were at the Royalton Negril from July 14 to July 21. We were greeted by Keisha at TravelSmart who did an exceptional job in selecting a Room at the Hideaway for us. She reserved all the restaurants and the Rick’s Café excursion. She assured every day that everything was going smoothly and to our… Read more “AMAZING VACATION AT Royalton Negril”


Excellent staff- Hospitality is great!

Our concierge for the diamond club experience was awesome. Our staff was great. They mad sure that we were accommodated the entire time. They knew this was our anniversary trip and on top of that I just found out that I was pregnant. Our staff was Keisha Rhodes, Tasha Mullings, Monique Madourie, Paris Gardner and… Read more “Excellent staff- Hospitality is great!”

Adrienne S

Celebrations June 27-Jul 7, 2018

Excellent services commented to Tamara, Tracy-Ann, Ricardo from TSC; Mitzi-Ann, Miliner, Rushane, Debbie, Toya, Roxanne from Gourmet Marche; Toni-Ann from the Spa; Tricelle, the soft spoken lady at the Diamond club lounge;From the Private Cabana – Daryll and Kevis; Kineil from room service. And nevertheless Chef Kevin. You guys are really the asset of the… Read more “Celebrations June 27-Jul 7, 2018”


Wonderful Stay!

We just got back from spending a week at Royal Negril! Upon arrival we got upgraded to the Grand Lido and were put in penthouse suites. The views and room were absolutely beautiful! To accompany the room we had a travelsmart concierge, Paris. He was so attentive to our needs and made sure that anything… Read more “Wonderful Stay!”

Ahrissa R

Royalton Hideaway is the best resort in Negril

We had another great trip to Royalton Hideaway! I would rate it 5 stars. This was our second trip to Royalton Hideaway in the last 6 months and it was fantastic! I would highly recommend this resort. Before our trip I read some of the reviews since our last visit and was puzzled by some… Read more “Royalton Hideaway is the best resort in Negril”


Trip of a Lifetime !

My husband and I took our 3 adult children and their spouses to Hideaway at Royalton Negril. We had an AMAZING time !!!! A huge thank you to Judine at travel smart for making sure all our requests were met, she went above and beyond !!!! Also, a big thank you to Monique at Travel… Read more “Trip of a Lifetime !”

Jan K

Diamond Club is the best!

I’m a member of Travelsmart so I automatically get Diamond Club services when I go to the Royalton properties. I believe that if you are going to vacation here, then diamond club is the only way to go! Diamond Club gives you full access to the entire property in VIP style with top shelf liquor.… Read more “Diamond Club is the best!”


fantastic experience

We belong to travel smart and have been to the Royalton in different locations. The Blue Waters was fantastic. We had 4 rooms 2 of which were swim outs. That is a must! The customer service is above par in all areas. The employees can’t do enough for you. Rooms were spotless and everything worked!

Penny P

Great Resort

From the moment we checked in using the Black Diamond service, we were taken care of. We checked in in the Black Diamond lounge while having a snack and an adult beverage. We were walked to our rooms; we had two swim out rooms, one for us and one for the kids. They took the… Read more “Great Resort”

Jack G

Great vacation

My husband and I went to a destination wedding at this resort last fall (October 25 – November 1, 2017) and returned to vacation on our own from April 28 – May 5, 2018. A big shout-out to our Travel Smart family at the resort: Ricardo, Tamara, Tracy, Mauraly and Debbie. You are all amazing!… Read more “Great vacation”

Lori K

Great Vacation

This was the perfect place to bring our adult sons on their first All Inclusive vacation. As Travel Smart members our room was on the Diamond Club floor with an Ocean View and we treated with all of the promised amenities. The food was great, the DC Beach was wonderful, and the staff was so… Read more “Great Vacation”


recent visit

recent vacation , overall good experience |special thanks to travelsmart ,, for their help Keisha , Anthony life guard for help and assistance Food was fresh and tasty , swimming pool and beach area excellent

Natan k

Diamond Club

We had a great time at this resort. My husband and I came here for our honeymoon. I have a lot of food allergies and it can make traveling a challenge. Every restaurant at this resort brought out the chef for me to speak to them about what I could and couldn’t eat. Everyone was… Read more “Diamond Club”


Great Staff, great beach, great entertainment

My family and I traveled to the White Sands resort and stayed 6 nights during the week of June 4th. We have belonged to Travel Smart for 2 years now, which I recommend if you intend to continue visiting Royalton resorts in the Caribbean as it affords you several amenities you would not otherwise have… Read more “Great Staff, great beach, great entertainment”


Fantastic, Peaceful, Relaxing and Renewing vacation at Royalton Negril.

The staff was very courteous and helpful. Our travelsmart butler, Paris was very attentive to our needs. He was there to assist us with making our stay extremely relaxing. I had a message by Enid. Her hands were magical. It has been 2 weeks and I am still feeling the relaxing effect of the message.… Read more “Fantastic, Peaceful, Relaxing and Renewing vacation at Royalton Negril.”


The Best Relaxing Vacation Ever

I don’t even know where to start. Maybe I should start about two week before we got there. We were contacted by Tamara Scott one of our Travel Smart Member Service Agents asking us if there is anything that they can help us with like transportation from the airport, or if we had any questions… Read more “The Best Relaxing Vacation Ever”


Birthday Bash!

Great faculty!!! Wonderful staff!!! Tasha and Anneshia from Diamond Club bent over backwards to make our stay a fantastic experience. Two of our party of eight had birthdays and we celebrated in style! A great place to vacation!


Fantastic Vacation!

Hideaway at Royalton Negril was super. The room was very spacious with a great view of the ocean. We were in building 8 on the 3rd floor. Our assigned travel smart butler was Paris and he was exceptional. He checked on us a couple of times each day to make sure all of our needs… Read more “Fantastic Vacation!”


Feb 2018

This was our 2nd holiday at White Sands and not disappointed. I travelled with my wife, 2 boys aged 15 and 13 and my parents who are in their 70’s. We are TravelSmart Members so had access to Diamond Club, Tamara our host welcomed us and came to see us each morning and night to… Read more “Feb 2018”

Andy K

Excellent time in jamaica at Royalton negril

The best trip ever, the butlers kirk and Roy are amazing and also Judine, Tasha, Keisha and Paris from travelsmart were also amazing. I had the best time every because of these people. Wont be my last trip. The service was excellent and I enjoyed everything.


great place just remember everything is in Jamaican time

Less than a yr old and lots of great staff. They were friendly and all falling all over themselves to serve! Tasha from Travel Smart makes all your wishes come true. Great beach and lounges. Diamond Club area was special with pool, hot tub, food, bar and lounge all close. And the coffee shop with… Read more “great place just remember everything is in Jamaican time”


Always a great time at the Royalton!

My husband and I just came back from Royalton Blue Waters for a week of fun in the sun! We’ve been going to this property for the last 6 yrs. in the white sands and our first time in the Blue waters! What can I say the property is beautiful, it’s clean and beautifully laid… Read more “Always a great time at the Royalton!”


Sisters Paradise Escape

My sister and I just returned from a week at this fabulous resort, it was nothing short of fantastic. The restaurants were amazing, the Vibe team brought nothing but killer vibes from the pool parties during the day to the dance parties at night. We had the absolute pleasure of having Monique and Paris as… Read more “Sisters Paradise Escape”


Top vakantie

Mooi hotel met lekker eten en super vriendelijk personeel. Bij aankomst kregen we spontaan een upgrade naar een wel heel grote kamer (vergelijk het met een appartement qua grootte). Proper en geluidsdicht met een super bed. Speciale dank naar Keisha , Tasha en Paris die alles deden om het naar onze zin te hebben. Een… Read more “Top vakantie”


Sisters Vacation Paradise!

Just returned home from a week at this amazing resort with my sister. We loved every second of it! The service was top notch…our Travel Smart hosts Paris and Monique were not only attentive, but also very kind and informative. The staff was engaging and friendly…I had more hugs in one week in Jamaica than… Read more “Sisters Vacation Paradise!”

Colleen F


We were at the Hideaway in April 2017and love it so much that we went back in Dec 2017. Our experience was fantastic. Our member service team (Judine, Tasha, Keisha and Paris) were very attentive to our needs. We saw them through out the day to make sure all of or needs were met. The… Read more “Amazing”


Husbands birthday

We had a wonderful time at the Royalton White Sands in Jamaica. The Travel Smart staff, Tamara and Tracy really took great care of us and surprised my husband by decorating our room for his birthday. We enjoyed all the restaurants at the resort. We were in Diamond club which we highly recommend for not… Read more “Husbands birthday”


Great experience

Just returned from Royalton Blue Waters; arrived after Christmas and left on new year day.. it was may second trip for 2017. This time around during what is the hotels peak season, on our first day no room was available, due to overbooking they transferred us to Iberostars, were we stayed at the older property…… Read more “Great experience”

Anthony H
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Rose Castro Greenland

Great Trip to Negril!!

This is the 5th Royalton we have visited and by far the nicest! The room was the best and the staff members were great. There are a handful that I would rate as outstanding! They are Tasha and Paris from Travel Smart Member Services area and Tamar at the Diamond Club Beach. They made us… Read more “Great Trip to Negril!!”


Best birthday ever!!!

I was leary about the property reading all the mixed reviews. We came in with an open mind and We absolutely love this place. We are currently stii enjoying our amazing adventure. The staff here work so hard and always have a smile on their face! Starting from check-in we were welcomed like family. We rented… Read more “Best birthday ever!!!”

Anna M

Excellent choice for anyone!

I spent 7 days at this resort. Everyone there was happy and extremely helpful. A special shout out to Paris Gardner of Travel Smart Vacations for all of the pampering and hard work that he did and is still doing for me. Beach is amazing and secluded. Sunsets are gorgeous. The room was to die… Read more “Excellent choice for anyone!”


Amazing Service

My husband and I went with our 14 month old and it was an amazing vacation. The service, entertainment, Food, they even had babysitting. Our Butlers Donovan and Liz were on point and exceeding our daily needs. Paris and Jody Ann from travel smart member services were also great. Always attentive to our needs and… Read more “Amazing Service”


Fall Get away

Our last day at this beautiful resort. We had a wonderful, relaxing time. The people here are very attentive. Tamara, from Travelsmart, checked in with us daily to ensure we had everything we needed. Everyone worked hard to make sure we enjoyed ourselves. Thanks to all the staff. We tried to come up with the… Read more “Fall Get away”

Phyllis U

5 Stars

My wife and I travelled with our baby to Royalton Blue Waters and White Sands (we stayed a week at each). The service was amazing from the time we arrived until the moment we left. The staff really make this place something special. The accommodation is beautiful and luxurious and the amenities are top notch.… Read more “5 Stars”


Family Vacation/25th Wedding Anniversary and Vow Renewal

Where do I begin? This resort was beautiful with staff that were exceptional. We enjoyed our 14 day stay and was so comfortable and felt so at home that for the first time we actually felt we could have stayed another 2 weeks. When we first arrived we were greeted by Keisha Rhodes as part… Read more “Family Vacation/25th Wedding Anniversary and Vow Renewal”

Sherry B


Let me begin by saying that the Royalton White Sands is the place to vacation in Jamaica!! My husband and I spent 6 days at this beautiful paradise. We both feel that this was the best vacation we have been on and plan to return every year. The customer service left the greatest, most pleasant… Read more “AMAZING VACATION AT THE ROYALTON WHITE SANDS!”


Excellent staff and gorgeous grounds!

The resort is beautiful and the staff made this an all around magical experience. We were motivated to work out every morning by the AMAZING fitness instructors and you can’t find a better bartender than Peter. Additionally, Tamara (our Travelsmart concierge) made sure all of our needs were met and surprised me on my birthday… Read more “Excellent staff and gorgeous grounds!”


Great Little Vacation

The service is excellent, we took the diamond club service at the hotel and it was perfect, all the people there are really friendly. Tamara was our travelsmart concierge during our stay and she took care of us all the time, making our stay pleasant. I recommend her


Amazing Vacation

My significant other and I stayed at Royalton Negril 9/23-9/30 for his bday. This is our 3rd stay at a Royalton. We have also stayed at the Royalton in Cancun and the Royalton White Sands in Falmouth Jamaica. We stayed in the in the Hideaway Diamond club section which is building 9. The staff at… Read more “Amazing Vacation”


Birthday from Heaven

Where do I start?? This resort is absolutely beautiful!!! The staff must be the most patient and very special selected group of people. They always tend to the demands of their guests, they went to the moon and back to ensure we were taken care of. Travelsmart rep Tamara is one of the kindest, attentive,… Read more “Birthday from Heaven”

Tanya G

Spectular Family & 22 Years Anniversary

Visited the Royalton White Sands with my wife, children and my parents. The property was gorgeous and the service was outstanding. Our Travel Smart members club team Tamara and Ricardo visited us throughout our entire stay no matter where we where on the property. Informing of events that we should attend. Leighton and Maoraly want… Read more “Spectular Family & 22 Years Anniversary”


Family vacation

Great family vacation! Loved the lazy river and my son loved the water slides! We took full advantage of all the free water sport activities on the beach! Special thanks to Tamara Scott from TravelSmart who took care of everything we asked of her, even sending me an email 3 weeks before we arrived to… Read more “Family vacation”


Awesome Getaway

Just back from a 7 day stay at Royalton Blue Waters. Had an awesome with a large group of extended family members with the youngest being 2 years old and oldest bing 85. Everyone had a great time. I must comment Tamara Scott from the Travel Smart team as she served as my de facto… Read more “Awesome Getaway”

Howard L

Our Trip

Our Butlers and representative for travelsmart Tanisha, Paul and Tamara were excellent. This the best service We have ever had at a Royalton Resort.


Amazing experience!

Our stay at the Royalton White Sands was truly amazing. We are TravelSmart members so we had Diamond Club service. The staff was always professional and accommodating. Leighton and Tamara from TravelSmart called and checked on us daily to make sure all of our needs were met. They bent over backwards to make sure that… Read more “Amazing experience!”

Tasheka C

Had a Fabulous Vacay !

We went to Royalton White Sands for our family vacation . We personally love this place , our experience was wonderful from beginning to end! Big shout out to all the Diamond Club staff and Travel Smart and special thanks of course to Tamara and Ricardo ! The customer service at Royalton is very good… Read more “Had a Fabulous Vacay !”

Nancy H

Travel like a VIP

Last trip we signed up for VIP membership with Travelsmart. This trip we experienced traveling like a VIP. I should say Jamaican hospitality takes the icing on the cake, the warmth and friendliness of the people is amazing. We didn’t get a booking for Royalton at Montego Bay, which worked out best in our favor.… Read more “Travel like a VIP”


Beautiful Property and Very Nice Staff

Overall, we had a great stay at the Royalton Negril. The property itself is absolutely beautiful. We were Diamond Club and enjoyed some of the extra’s related to such.The beach is perfect and pools are clean with comfortable chairs to lounge in. We would highly recommend this property mostly due to the wonderful/caring staff! Everyone… Read more “Beautiful Property and Very Nice Staff”

Matt T

A Wonderful Vacation

We had a wonderful time. The staff was friendly and there was a wide variety of food. From the onset Tamara Scott our travel smart agent went above and beyond to make us comfortable. This vacation was for our anniversary and she helped us to plan some activities and we were pleasantly surprised on the… Read more “A Wonderful Vacation”


Great Vacation with Friends

Royalton Negril did not disappoint! We vacationed with friends and had an awesome time. First stop, Diamond Club check in (piece of cake); I love being a Travel Smart member. Stress free vacation, YES! Next, our room…..beautiful and exceptionally clean for all 7 days we spent there thanks to Priscilla. Tasha and Paris of member… Read more “Great Vacation with Friends”


¨Respect” One Love

Amazing, simply amazing! ! The entire trip was beautiful! Stepping foot off the plane we know immediately that Jamaica was the right place to be!! The Royalton, Negril, not enough words to express the elite service provided be the team of awesome people! Such dedication needs to be acknowledged and honored. I see such great… Read more “¨Respect” One Love”

Tiffany T

We were treated as Royalty at the Royalton Negril

It was my first visit to Jamaica, and my family of 5 arrived on July 9th and stayed till July 15th, 2017. This was the most exciting vacation experience I have ever had!.. the hotel, activities, the people were all really Nice. I would recommend it to anyone!. As members of Travel Smart, I received… Read more “We were treated as Royalty at the Royalton Negril”



The resort was absolutely beautiful. The rooms were nicely furnished and had great views of the ocean and various parts of the resort. I enjoyed the convenience of having a bracelet as the key to open my room door. There were many activities through out the day held at the pool. The service was immaculate.… Read more “Beautiful”


Please Come Here

This resort is the BEST resort I have been to and I have spent thousands of dollars at Disney. Best part of this resort is the STAFF. If you want to feel important come here. Roy and Kris were our butlers and they were very good. Nordia and Keresha and Santini were great with Travel… Read more “Please Come Here”

Ayisha B

Stunningly Beautiful Resort

Upon arrival I was given a lemon scented cold towel that felt amazing considering the heat. The beautiful Madonna grabbed me a flute of champagne while I was checking in which was a fairly quick process. Donnavan with travelsmart was the man of the hour! He always popped up at the right time and made… Read more “Stunningly Beautiful Resort”


Fit & Fun Times

Fitness staff were amazing – Kaffain and the others were trained professionals who encouraged you to give it your all. Equipment was top notch. Tamara, Garish and Horace at Travel Smart were great – filled all our requests and explained our plan. Keviss at the beach serving us was terrific and Marlene at Calypso was wonderfully delightful


Ready to go back

Had a great week at the Royalton Negril and Hideaway Royalton Negril “all adults” Upon booking, we picked an ocean view room for two days on the Royalton side. We then moved to the Hideaway Royalton which is all adults for four nights (same location). Our room at the Hideaway was an ocean view swim… Read more “Ready to go back”

Ramona M

Beautiful Vacation

My husband and I stayed in the Diamond Club at the Hideaway portion of the resort. The views were amazing the service was wonderful! I’ve seen other reviews about “people selling time shares” but honestly this is the second royalton property we stayed at. While at The first one “Chic” in Punta Cana, DR. We… Read more “Beautiful Vacation”

Stephanie H

100% WE’LL BE BACK!!!

From the minute we walked into the resort until the minute we left, this hotel and staff was absolutely amazing! Our first time in Jamaica, Royalton White Sands exceeded our expectations beyond belief! The resort itself is absolutely stunning. The TravelSmart team, Taniska and Jhenel at the 6th floor desk were so amazing, sweet, and… Read more “100% WE’LL BE BACK!!!”


Royalton white sands

Wonderful holiday made special by lovely staff especially floor 3 TravelSmart concierge Tiasha who added that extra ” spice ” a great lady & real asset to the resort!.

elizabeth d

Wonderful Resort

Staff was outstanding, Butlers Bernadine & Odane made our trip the best ever. Travel smart liaison Tamara Scott made our trip extra special.

Bruce H

Amazing Trip!

The Diamond club is amazing! The service and the staff are wonderful! Plan your next trip to stay here. Tamara Scott and Nadia Bailey from TravelSmart VIP at the Diamond desk and will help you with everything!


Awesome time at Royalton White Sands and Royalton Blue Waters!

We came to Royalton White Sands for our son’s wedding. Ricardo and Tamara -thank you so much for all you did for us, we will definitely tell everyone to ask for both of you when we recommend Royalton White Sands and Royalton Blue Waters! Travelsmart VIP – Bethania, Anton, Clithy, but not Gregory lol. You… Read more “Awesome time at Royalton White Sands and Royalton Blue Waters!”


Great vacation!

We just got back from a lovely week at the Royalton Blue Water resort. Tamara from Travelsmart was fabulous also ensuring our vacation was wonderful. Without hesitation i recommend the Blue Water resort …and if looking to do an excursion Cool Runnings was great fun!

Christine E

Fantastic Deal

Being this was a multi-generational family trip, we chose this resort for it’s children’s pool area and it’s phenomenal prices at the time of booking. …dare I admit that we met with the Travel Smart sales team. And yes, we bit the bullet and became TS VIP members. The only suggestion I have regarding that… Read more “Fantastic Deal”


Vacaciones inolvidables!!!

Pasamos tres noches en este hermoso y nuevo hotel. Tuvimos una gran experiencia, somos miembros de Travel Smart y teníamos servicio Diamond Club, lo cual es un buen Plus. El personal es todo muy amable, siempre alegres y buscando que uno pase bien en todo momento. Nos gustaron las diferentes propuestas de restaurantes, siendo la… Read more “Vacaciones inolvidables!!!”

Paola B

Top notch!

We will be back! The resort was beautiful and we’ll kept. Food and rooms are awesome! Being right on the beach with a swim out from our room was the perfect vacation for my husband and I. Our Travel Smart agent Tamara went above and beyond.


Amazing First Visit to Jamaica…can’t wait to return

Tamara Scott (travelsmart concierge) and Akeal (diamond club beach server) both made our stay extra special! They both anticipated our needs even before we asked. They definitely are 2 gems at the Royalton Blue Waters and I hope they are recognized for the excellent service they provided. Because of them I’m already thinking of my… Read more “Amazing First Visit to Jamaica…can’t wait to return”


Loved everything about this property

My cousin and i stayed from 5/11-5/15 . We are both members of Tavel Smart , so diamond club comes regardless. Phabian and Clinton our butlers… service to the max!! Whatever you asked for and at anytime , trust me it was delivered!! and strong. Over all service was great. Did the Culinary Experience for… Read more “Loved everything about this property”


Anniversary trip

We are members of Travel Smart (Royalton’s membership program). We chose the Royalton Negril Hideaway for our 15 year anniversary trip. The member services team took great care of us. Our Member Services Manager Judine coordinated a room upgrade and butler service for our trip. Our butlers Jermaine and Kumar were very helpful making dinner… Read more “Anniversary trip”

Krisiny B

Best Vacation

This was one of the best vacations we’ve had. Staff is excellent! Staff made us feel welcome from the minute we stepped off the van. Members Services, Tamara Scott is an exceptional employee, she made sure we were content. Entertainment was great! Food was great! Overall satisfied! Will definitely return!



Very nice hotel, The people in travel smart are always ready to help you the maximum they were amazing Diamond club section is really nice and the beach is fabulous

Diella D

Ms neita

Had a great time at royalton. The customer service is excellent. Thanks to ricardo from travel smart. I would recommend this hotel to anyone who is looking to have a great time with friends and family

Ishka N

Vacation 2017

Awesome time, beautiful resort. Food was superior. People were amazing. Thanks to Paris from TravelSmart for looking after us. He was a real gem. Found the Jamaican staff to be nothing but pleasant and would do anything to help. The resort had a few minor adjustments to make but being only own for 3 weeks… Read more “Vacation 2017”

Patricia F

Fun stay at blue waters Jamaica

Blue waters Jamaica was lots of fun, there was a beautiful pool st up with lots of mini bars and someone always checked on you. I enjoyed the lazy river the best and the beach although small was nice too. Didn’t have to fight to find seats by the pool or ocean and the weather… Read more “Fun stay at blue waters Jamaica”


Perfect wedding and vacation

I loved every part of our stay at Blue Waters and White Sands! We had an absolutely wonderful time! The service, food , lodging and ambiance was out of this world! I am so very happy we chose this venue to host our family and wedding! I want to send a special thanks to Tamara… Read more “Perfect wedding and vacation”

Av C

Great Resort

Very clean, upscale, attentive and service oriented staff. Booked through Travel Smart. Our Travel Smart liaison, Tamara Scott, was awesome and made sure every need was met, particularly in helping to celebrate my wife’s birthday. I’d highly recommend.

Kurt C


Excellent service provided from our Diamond Club Travel Smart attendant Tamara. For those who have kids, this is the place to be at. The beach is very clean and the service with the beach attendants is great. I would recommend it to my friends. Thank you to the Diamond Club team.



My husband and I had our wedding and honeymoon at this absolutely stunning resort. From the moment we were greeted our stay and experiences were amazing. We met the phenomenal Tamara Scott (our TravelSmart concierge) she is such an amazing professional who assured and anticipated our every need! Whether excursions or dinner reservations (which she… Read more “JamaicanOfTheJenkin”


Fantastic Time

Hotel, food, pools, drinks were all great. But it was the people that made it one of our best vacations. You’ll never meet a friendlier group from the manager Luis and Travel Smart member services Tamara Scott, bellmen Harland and Jeremy, Cabana men Kevis and Wilford, butlers Latonya and Denville, And Travel Smart Rep Verona.… Read more “Fantastic Time”


Great Time for my wife and I

We went here as a member of their Travel Club through Travelsmart. We had a members junior swim out suite. Incredible room and view. We had access to their members only beach and a butler to handle all of our concerns. Restaurants were average to great. Took a trip to luminous lagoon and it was… Read more “Great Time for my wife and I”

Brien B


Shout out to the beautiful ladies of Travel Smart: Traceann, Madonna, Tasha, Keisha,Monique and the warm and friendly young man Paris who went above and beyond to make our stay enjoyable. Additionally, I would like to thank Senior Sous chef Nigel McLean and sous chef Fitzroy Campbell who made Jamaica Night buffet exceptional. The entertainment… Read more “Service”


A wonderful experience!

We booked through Travel Smart and could not be more pleased. The Travel Smart reps as well as all Royalton staff were very friendly and helpful. The resort is beautiful, the many food choices were delicious, and the entertainment exceptional. Our favorite restaurant was Ocean Point which provides magnificent views serenity. The Hideaway is a… Read more “A wonderful experience!”

Donald B

Royalton blue waters (Diamond Club member)

I recently visited blue waters. My customer service representative for travel smart was Tamara. She is a doll, very helpful and does her best to make sure everything work out. She is knowledgeable and easy to speak and work with. Her goal is to make your visit spectacular. Everyday she called and checked on us.… Read more “Royalton blue waters (Diamond Club member)”

Tika S

Awesome Stay

This was our second time at Royalton Hideaway 2nd anniversary trip there. it was great. we are now vacation club members … this entitles us to the Diamond Club amenities and services which was great. Our vacation club Concierge, Paris, did a great job in helping us celebrate. The food is good, especially on Jamaican… Read more “Awesome Stay”


1 year Anniversary

Stayed at the Royalton in negril, Jamaica. Lovely ambience, great food, clean, great staff in all the departments. We were treated well. Special thanks Julian, Paris, Alwayne, Trinceanna, Tasha, annamarie, Keisha, Gregory, Virgilo, Jon, Danique, Judine and the Travelsmart Team and Diamond Club Team. Great work!! Our trip was Jahmazing!


3 year anniversary trip to Negril

Royalton Hideaway Negril was absolutely amazing. All the staff were extremely helpful, courteous, and polite. We fell in love with our stay here, and want to give amazing recognition to Keisha and Paris at TravelSmart, Chana, Dwight, Andra’ and our server at the Marche! The resort, the view, the staff, and the culture will forever… Read more “3 year anniversary trip to Negril”


20th Anniversary Celebration

The entire stay was awesome and the staff extremely pleasant and courteous. Special mention must be made of Mrs. Baggoo, Trinceanna, Theresa, Cadine, Patrick and the greatest singer in the dining room who thrilled us with a special selection. Nuff big up to Patrick from the TravelSmart team. He is such a real and genuine… Read more “20th Anniversary Celebration”

Earl V