Très bel hôtel. Chambres très propres et confortables. Très bonne cuisine. Bons restos à la carte. Cuisine variée. Service au buffet et dans les restos à améliorer. Personnel très professionnel et affable. Magnifiques chambres bien confortables. Situé près de l’aéroport. Petit café servant pâtisseries, crème glacée et variété de cafés très agréable, le personnel était… Read more “UN petit paradis pour toute la famille …”
Nous sommes allés au Royalton Cancun Resorts and suites fin février début mars. L’hôtel, neuf, est très beau, bien entretenu (le contraire serait dommage) Accueil efficace au lobby Diamond même si pour des francophones il serait bon d’avoir quelqu’un parlant la langue, au moins un peu. Grand merci à Sandra de TravelSmart, francophone, qui s’est… Read more “Bien mais peu s’améliorer”
Thank you Mara and Sheila for excellent service!. We will miss you and hope to see you again.
Our final day at the Royalton Cancun with Alex the member services mgr. Had a wonderful time
Hi! We traveled with my family from February 13-20 (2 grandparents, 2 parents and 2 children) to the Royalton Cancun! We had a fabulous trip despite the illness of one of our sons (a virus caught before departure). Isaias really went the extra mile to make sure that the whole family was well, including our… Read more “See you next year!”
My husband and I along with our 3 daughters visited Royalton Suites Cancun Feb 19-26. Beautiful property, beach is beautiful, rooms are clean and spacious. We were diamond club and had an ocean view from the 13th floor which was perfect. The diamond club had lots of room for loungers, beach service was fantastic! Food… Read more “Amazing resort, amazing staff!”
We stayed here last September. I apologise for the late review, but I had a family bereavement just as we came back – so it’s been a very difficult time – however- better late than never – especially with regards to this resort We were greeted on arrival by the amazing Lazaro Morales from travel… Read more “Excellent Resort – excellent team”
Excelente servicio Es nuestra segunda visita Y nos tienen Cuativados Los meseros siempre atentos Nuestro Travel Smart Concierge Marcelino Nos brindo una excelente atención Compartió buenos “típs” para los tours Y el spa… restaurante hunter muy rico
We just spent 2 weeks at this Hotel and had a great time. The gorgeous views were nice but the exceptional staff made our vacation memorable. The Diamond Club beach chair attendant staff of Eduardo ,Karlos, and Alan were incredible! They were always quick to find the appropriate chairs to perch upon and doing their… Read more “Staff Makes a Holiday”
We have visited this resort 6 times, and it is still amazing. The TravelSmart team of Linda, Ana Paula, and our butler, Alfredo, treated us like royalty and anything that we needed was accommodated. The fitness team, Francesco, Angelica and Patricia were very good, working within our comfort zone and motivating us for aquasize/aquafight! The… Read more “Amazing resort with great service”
This was our second trip to this resort and we enjoyed this trip more than our first. The beach was wonderful, no issues with seaweed on this trip. All the staff go out of their way to make sure you are really enjoying your vacation. Thank you to Abraham and Marcelino as well as our… Read more “Great Service”
Marcelino the concierge was a great help he truly help us when we had any questions our trip here was fabulous our excursion last night was an adventure my favourite was the zip lining we will be coming back and I would recommend this place to all my friends and family …. thanks again Marcelino… Read more “Birthday Celebration”
My husband & I just got back from our 5th trip to Royalton Riviera Cancun. We’ve been there 2x with our kids but go on an annual adults trip with our friends, too. We can’t even express how wonderful the staff is at this resort. Carlos at Buffet Marché remembered us from last year…he is… Read more “Best resort ever!!”
Für einen guten Urlaub, alles war sehr schön, vor allem die Restaurants und Zimmer, wir werden auf jeden Fall wieder mit mehr Familie, möchte ich Enrique Castaéon von Travel Smart für wie sehr angenehm für uns und geduldig sein, ich spreche kein Englisch
We traveled to the hideaway as a couple over New Years. We had an excellent vacation. I cannot complain about any of my meals but my favorite was definitely the raw octapus with cilantro from the raw bar at the Dorado restaurant. The staff at the resort definitely make the stay very enjoyable. To mention… Read more “Excellent vacation”
The Royalton Riviera Cancun is a beautiful resort. We recently stayed the last week of February. Our room was very nice. The pool areas were very well kept and the staff was very attentive. Gaudalupe was our server each day and she always remembered us and what we were drinking. The ate at the Indian… Read more “Royalton Riviera”
We just returned from a fantastic week at the Royalton Suites Cancun. Service at the Diamond Club beach and pool was excellent – everyone was always anxious to please especially Enrique, Eduardo, Alan and Carlos. Special thanks to Sheila, Daniela, Mara and Alex from Travel Smart who made our vacation even better. Your attention to… Read more “Great Vacation February 14 – 21”
Esta tripulación es genial!!! Alex, Adrian y Daniela. Gracias por todo!!
We had a fabulous time at Royalton Suites Cancun with our TS family! Sheila, Mara and Danny were the best!
We just ended our wonderful vacation at Hideaway Cancun Riviera. A huge shout out to Lazaro, our concierge fir the week. He anticipated our every need, and exceeded our expectations. He is truly an asset to this Royalton 😀
Amazing place and friendly staff Mara Alex Danila Sandra
Will definitely come back, best hospitality ever!
Enjoying our last day here in sunny Cancun. Heartfelt thanks to Alex and Mara and Sandra for all the wonderful service going above and beyond! Hasta la vista ❤️
ALEXANDER, DAVID Y JOSÉ!!! GRACIAS POR TODAS SUS ATENCIONES!!! SIEMPRE HACEN INCREÍBLES Y MÁGICAS LAS NOCHES!!! EN EL RESTAURANTE ITALIANO GRAZIE!!!
Such a fabulous stay!!! We can’t wait to plan our next trip!! A big thank you to Sandra and Mara for making our experience unforgettable ❤️☀️🏖
As always, our trip was spectacular. Never a problem, never an issue, always pampered by Ana Pau FD, Linda Arlette Blazquez Barradas, our butlers Eric and Alfre and a staff of friendly, engaging and attentive people. Been a member since 2015 – never a hiccup.
We had such an amazing week at the Royalton Riviera in Cancun celebrating my husband’s 50th birthday! We owe Juan Jose a HUGE thank you for all that he did to personally ensure that our stay was comfortable and fun!! He took great care of us! The whole staff at The Royalton is top notch!!
Royalton Riviera Cancun is beautiful. Recently stayed a week at the end of February. Restaurants were amazing particularly the Indian one. Juan Jose was our concierge and he was the best.
J’ai eu un excellent service avec Israel Uul au Royalton Hydeway à Cancun. Merci Israel xx
Just wanted to show appreciation to our great concierge Isaias Uuh as he went above and beyond for us on our vacation in the Royalton riviera Maya!! He is very hard working and a dedicated person! Glad he was there for us!!
Just arrived at Royalton Riviera Cancun-Hideaway and our room is beautiful, Building 1 Across from Dorado, second floor, had a wonderful lunch at Grand March’s’. More to come!!! Our TS Anna is Already Superb and Alex is our Butler, going to be a great week.
Thanks to all the staff of Royalton Cancun. Thank you TravelSmart all was fabulous!!
We had a wonderful time and such amazing service with Mara, Alex and Sheila!! You guys are really great, you made our family vacation a great souvenir, thank you so much for your availability! Keep up the good work! Hugs and kisses from a happy Canadian family❣️
There are so many people that deserve to be recognized for their hard work that I know I’ve missed but one that stands out is Patricia from Travel Smart. She was so sweet, helpful, knowledgeable and was always there to make our life easier. Thank you mi querida!!
Just back from Royalton Riviera Cancun – thanks to Isais for taking care of us all week. He was very friendly and attentive and we really appreciated the support!
Wow what a very special 60th Birthday, thank you so much Alexx, Juan Jose, Francisco, you have made my birthday so far very very special, the hotel is lucky to have 3 great staff. Thanks again Sioban x
We recently returned back home to Saskatchewan,Canada after spending 12 nights at the Royalton Riviera Cancun. We would like specially thank Isaias, our concierge, for being very organized and attentive before, during and after our stay. He is very efficient and friendly always🤗 For the lovely Paty for meeting with us on numerous occasions to… Read more “Until next time”
Excelente servicio Sandra, excelente lugar
Just returned back to Sask, Canada from our wonderful vacation at the Royalton Riviera Cancun. A heartfelt thanks to Isaisas our concierge and to our butlers Alex and Alfred, for all the wonderful service going above and beyond!🥰 Also to Ramiro for your poolside refreshments 😎
We enjoyed our stay at Royalton Cancun! Thanks Sandra! Can’t wait to come back and visit 🌴🌞
Una de las mejores experiencias. Gracias a #Lázaro, nuestro #ConciergeVIP en el hotel #Royalton Riviera Cancún que hizo de esta experiencia una maravilla. A mi esposo y a mí nos dejó una sorpresa de aniversario. 🥰😍 #Detallazo
Just got back to England after an amazing 2 weeks at the Royalton Riveria Cancun. We got up early to see the sun rise on our last day 13/3/20. Also had an amazing Romantic dinner on the beach. Once again many thanks to Alexx, Alfredo our butlers, Juan Jose our concierge and Francisco on the… Read more “Thank you Travel Smart.”
Tequila shots on the yacht! Thank you TravelSmart!!
Had a wonderful time at Royalton Riveria Cancun! Lazz was a wonderful butler! Thanks for making our birthday trip EXTRA special! Loved it!!!
Excellent experience at Royalton Suites, beautiful place we will definitely come back…Thank you Sheila, Mara, Alex!!!
Vacaciones increíbles!!! Definitivamente no quería volver a la realidad. La amabilidad, simpatía y carisma de cada uno de los que componen royalton Riviera es incomparable… son los mejores! Los restaurantes son exquisitos! Mucha variedad. Tengo que hacer un mención a nuestro concierge VIP Lazaro que sin él no habría sido posible disfrutar al máximo el… Read more “Vacaciones increíbles!!!”
Can’t stop thinking about our visit to this resort. Wish I never left but looking forward to next year. Food and drinks were off the charts and service was awesome. Our resort concierge Juan made our visit even more special with helping us on our excursion and dinner reservations for the week. Definitely ask for… Read more “Can’t wait for next year”
I had an unforgettable time at the Royalton Riviera Cancún. Francisco and Juan José made my birthday one for the books and I couldn’t have been any happier. I can’t wait to go back and make more memories.
Sincere thanks to Juan Jose, our concierge, for taking exceptional care of us while staying at the Royalton Riveria Cancun. Juan went above and beyond with service and attention to detail which made our experience flawless; taking time for whatever questions or needs we had. His referral for excursions never disappointed. Francisco made my daughter’s… Read more “Juan went above and beyond”
Leanne and I had our 3rd great trip to the resort in 13 months! Lazaro, and Yeinsy were our VIP concierges and were AMAZING! Both took great care of us during our stay and we were very happy with everything! Thank you both! We will be back asap!
Stayed for the first time at Hideaway Royalton In the Mayan and had a fantastic time. Fabulous food, people, and hotel. The added pleasure of having Lazaro who was our concierge VIP went above and beyond in customer service. It was amazing. Thanks for making our trip even more special Lazaro!
Our stay at Hideaway Riviera Cancun last week was great. We especially would like to thank Alexx O. , and Alfre for their excellent service as butlers – they were fantastic!😊
Thank you for an amazing time in Cancun at the Royalton Hideaway. The first person we met was Guillermo from Travel Smart. He is a true ambassador to your brand.We felt right at home immediately. What a warm welcome to the start of our vacation. We will be returning here again soon. Thank you Guillermo… Read more “A week of Paradise”
We joined Travel Smart last year at the Royalton Suites in Cancun and have to say that we were very well looked after on this trip to the Royalton Riviera Cancun. We were very well looked after by Suly and Ana Paula. We were honored to have met Mr. Angelo Sanchez, Director of Members, who… Read more “Great week”
A wonderful trip, i travel alone from Atlanta to see my family who was staying at the hotel, since I arrived the Enrique Castañón boy of Travel Smart took care of me very well, offered me drinks and took me to my reception to check in in. On the day of my departure I had… Read more “Is womderful”
We stayed for a week on our first family vacation with our 11 month old and it was such a beautiful place! Great food, lots of stuff to do especially for the little ones and a great stay! Guillermo at travel smart helped us with all of our questions and was super friendly! We highly… Read more “Beautiful all around!”
Our Travel Smart concierge, Lazlo, was fabulous. He checked on us several times a day to see if there was anything we needed. He would even come find us around the resort, to make sure we were taken care of.
A special thank you to Andy and Casimiro (Diamond Club beach bartenders), Sinue (Diamond Club beach attendant), Eduardo (Diamond Club breakfast buffet waiter), Vanessa (our housekeeper) and Isaias/Linda (Travel Smart reps) for making our stay very special. Thank you so much!!
Yazmin de travel smart good tender have a good time drinks perfect good the beach the view beautiful the parks Xcaret,xplorer all the activities I recommended for my experience on royalton suites I give 100%
Muy buen resort, nos encantó el servicio de travel smart encargado por Lazaro un equipo muy pero muy amable, la limpieza excelente la comida muy buena, en realidad le doy 5 estrellas. Volvería a visitar ese resort.
The resort is beautiful and there are lots of restaurants, bars, pools, shows, and activities to choose from. I will say all of the staff is amazing but a few stand out and went above and beyond to ensure our stay was perfect. Lazaro Morales, concierge, oversaw our entire visit and always checked in with… Read more “Beautiful Resort and Amazing Staff”
Una buena experiencia en la estancia y con el personal en general sin embargo George de Travél Smart muy simpático y atento a lo que uno necesita siempre con una sonrisa. Cuando vayan pregunten por el si algo no les resulta bien en la estadía el les ayudará.
I traveled to many resorts however the service I received form the staff in the Royalton Riviera Cancun and the resort itself is nothing but outstanding. The rooms, facilities, restaurants are all elegant. People are so friendly. Food is wonderful. I particularly dealt with Isaias Uuh and Patricia Sanores from Travel Smart and the quality… Read more “Outstanding service and resort”
WOW! What a holiday! We had the best time. Mexico is an amazing place and so is the Royalton Suites Cancun. My partner and I have done many all inclusive 5* holidays and this (for us) was up their. From the moment we arrived we were taken care of. We had the Diamond Club experience… Read more “30 and fabulous in Cancun!”
Me and my husband visited this resort Aug 29th-Sept 2. This was one the most amazing trips that we have taken so far. From arrival to departure all the staff members that we encountered were friendly and professional. Special thanks to Fernando in the buffet dining room. He was always helpful fast and professional. Renee(… Read more “Best trip ever….”
Arturo Ruiz with TravelSmart was exceptionally and noticeably set apart from all others. He took time to listen and truly cared. He was attentive and made our family feel like we were the most important family there. He is a perfect example of a great role model and represents your hotel so very well. Thank… Read more “Excellent service”
FIRST OF ALL DO NOT PAY ATTENTION TO ANY NEGATIVE REVIEWS, THIS PLACE IS A TRUE PARADISE IN EVERY WAY AND IF ANYONE COMPLAINS ABOUT ANYTHING, THEY HAVE SOME ISSUES!!!. My fiance and I stayed there from August 25th until August 31st and we just got back. As we checked in into this Gorgeous Resort,… Read more ““TRUE PARADISE” from Las Vegas couple Robert and Lana :)))”
LA MEJOR ATENCIÓN EN EL RESTAURANTE “EL DORADO” POR EL SR.LUIS Y EL MESERO CARLOS DANDO UN SERVICIO EXCEPCIONAL!!! with Karly Cisneros at Hideaway at Royalton Riviera Cancun.
Another amazing vacation at Royalton Riviera Cancun! Some of our best family memories have been made here. Thank you to Sol Arceo Foyo and Juan Jose Perez and their incredible team for everything! See you next year!
Another wonderful vacation at the Royalton Riviera. Thanks Juan Jose for taking such good care of us. 🌴
Thank you Juan Jose for looking after us this holiday!!!
Having an amazing stay at Royalton Riviera!!
Royalton Riviera Cancun is the best of the best!
Sheila and Mara cared for this group of goofs for 10 days at Royalton Suites Cancun.
Our last day at the Royalton. Thank you Mara for taking care of us! — at Royalton Suites Cancun Resort & Spa
Thank you Alexx and Iasais for our wonderful week!! 5 star all the way!! We will be back next year!! Outstanding in every area from rooms to food to service!! — at Hideaway at Royalton Riviera Cancun.
Thank you 😊
This is our 2nd trip to this resort! We celebrated our 44th wedding anniversary and a birthday as well. Juan Jose from travelsmart member services made our stay as well as our special days memorable!! The restaurants are great. Pedro at Hunter was exceptional! We will go back again!
Espectacular el Royalton Cancún!El servicio tiene 100%!La comida,la limpieza,el entretenimiento para toda la familia (Iván,Jesús,Mariely y demás), el servicio del Encore Bar(Daniel, Enrique, Rodrigo y otros),el recibimiento (Ana Paula y Patricia de Travelsmart)todos nos trataron como reyes…de las mejores vacaciones que he tenido con mi familia! Gracias por todo! Regresamos? Sí!!!!
We have recently returned from our 8th visit to the Hideaway Royalton Riviera Cancun (Sept.27th-Oct.4th) and have concluded that eight trips to this outstanding resort is not enough! First, and foremost, we wish to extend a sincere and heartfelt THANK YOU to some of the incomparable staff members who made our vacation such a memorable… Read more “8 Is Not Enough !!!”
Henry at the hideaway pool bar was amazing Mario at the score sports bar was the best bartender Also our TravelSmart concierge Alejandro was top notch amazing The spa was great Food was amazing Overall great place
I have just got back from Mexico from a holiday with my friend. This is by far the best hotel we have ever stayed at for many different factors. All the staff were extremely approachable and friendly. They cannot do enough for you. We spent most days at the Hideaway Pool. The pool was always… Read more “Best Holiday”
Lo mejor de estas vacaciones fue la atención del personal de ROYALTON y Travel Smart. Principalmente Linda Gabriela Campos y Patricia Sansores. Felicito a ROYALTON y Travel Smart por contar con tan excelente personal.
This is our second stay at the Royalton Resorts. We travelled with our adult children and stayed in the Hideaway section. The rooms are a nice size and they are very clean. There are lots of pool choices and the grounds are lush. Lots of restaurant choices. The breakfast buffet is wonderful. The staff is… Read more “Beautiful resort and awesome staff”
My family and I plus our friends with their family stayed at the Royalton Rivière in Cancun from the 12th June to the 19th during that time for four full days it was raining but thanks to Sol and Walters from Travel Smart they made our stay very comfortable. I will recommend anyone to stay… Read more “First Vacation with Friends”
This resort was absolutely fantastic from the night shows to the food to the accommodations! Everything was perfect! Our favorite restaurant was the Zen showtable! I definitely recommend everyone going! A BIG thank you to the following people who made our trip so wonderful: Elsy-Concierge, Cain-Bellhop, Christian & Lefranc & Francine- our butlers, Linda-Travelsmart, Carlos-Restaurant… Read more “Best Vacation Ever”
Nos encanto el hotel y las albercas para niños. Es la tercera vez que vamos. Los restaurantes con mucha variedad de comida y muy buen servicio. El servicio de bienvenida y Concierge de travelsmart nos hicieron pasar unas fantásticas vacaciones. Gracias a Giovanna y Walter por ayudarnos en todo para nuestra estancia. El hotel es… Read more “Perfecto para familias con niños”
As members of the Travel Smart vacation club we were treated as true VIPs. Linda and Ana Paula ensured that our stay was comfortable and that we had a great stay at Hideaway. The staff are very friendly with a high level of customer service. Jose, you rock! Thank you guys for making this a… Read more “Great Time!”
Pasamos una semana en el hotel y en todo momento el personal de atención a socios mostró un excelente espíritu de servicio, en particular la Srita Ana Paula Fernandez estuvo en contacto con nosotros, fue muy amable y resolutiva. Definitivamente hizo que nuestra estancia fuera más placentera. Muchas gracias. Familia Sanchez
Our 5th trip to this resort. Still great service, rooms, food and amenities. Beach had some seaweed. They would clean it up but we prefer the pools anyways. Travelsmart Member services stand outs were Ana Puala, and the two Linda’s. Staff and waiting service was also excellent. Never waited for a drink at the pool.
Estuvimos en Royalton Punta Cana Resort & Casino del 14 al 22 de junio y he de decir que me ha encantado el hotel: una habitación estupenda, esmerada limpieza, un servicio inmejorable, variedad de restaurantes, un equipo de animación excepcional, shows todos los días (merece destacar el de Michael Jackson), piscinas, playa, yoga…. Como miembro… Read more “Experiencia inolvidable”
Estuve 1 semana en el hotel y el servicio fue excelente desde que llegue, gracias a mi concierge Ana Paula de Travel Smart que me hizo sentir como en casa con su recibimiento, al igual que su compañera Daniela, me encanto el hotel! La comida igual fue excelente, especialmente en un restaurante llamado Hunter. Felicidades!!!!… Read more “Excelente servicio”
Hello we were in Royalton Rivera from May 28 to June 11. My experience was excellent, to the girls of travel smart member services, Soledad Arceo, Ana Paula, Giovanna, thank you for making my holidays an unforgettable experience, thank you for my child’s Xander party, my anniversary and for all your attentions. They are the… Read more “Excellent”
This was a great resort and the food at the restaurants was great. It is a large resort with more than enough pools to choose from so you don’t feel like any were overcrowded. The gym was one of the nicest gyms I have seen at a resort. Walter and Keyla with the Travelsmart team… Read more “I would definitely recommend this resort”
En Royalton Riviera Cancún mi familia y yo tuvimos oportunidad de vivir una de las mejores experiencias de nuestras vidas, el Hotel Inigualable y del servicio ni de que hablar! realmente se salen de lo normal! Giovana de Member Services Nos ayudó mucho más de lo que esperábamos, es nuestra tercer vez en un hotel… Read more “Vacaciones Inigualables”
This resort offers all the necessary things you need to relax and forget about life. Bring the kids or come with your partner you are guaranteed a wonderful time. Join Travel Smart and the good times will continue into the next century
Food and service are amazing! Kudos to Raul, Pedro and Gabriella for taking awesome care of us all the time at the pool and beach For everything else Keyla and Patricia from Travelsmart made this a fantastic vacation!!
We came back! This was our second visit to the Royalton Riviera Cancun Resort & Spa! Our second visit was as good as the first! My wife and I just spent two weeks at the Royalton with both Diamond Club and Hideaway privileges and if was Fantastic! Everything was as good as the first time… Read more “Another Great Visit!”
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My husband & I celebrated our 12th anniversary & a family vacation at the Royalton Riviera Cancun Resort & Spa. Our travelsmart vip concierge Patricia Sansores, personally greeted us and make sure that our rooms were ready and we even got upgraded to a beautiful room with a room with an ocean view and pool.… Read more “An amazing anniversary and family vacation”
Had the privilege of visiting on a last minute vacation with my family, in July 2017. This resort is beautiful, has exceptional service and is a joy for travellers with kids.The secluded location makes it safer as there is no one else on the beaches etc. Having visited a great many resorts in the area,… Read more “Best family resort. Hands down”
I come here since the opening of the hotel and every time we can see the improvement on the small details (nice banner “Welcome back” on my bedroom door, new cousins breeches Diamond Club, repair and improvement children’s games, new covered most distinguished restaurants, impeccable gardening, improved external canteen Diamond Club. Legal 5 diamonds At… Read more “6e fois et encore meilleur !”
When we got to our room we had a ‘Honeymooners’ banner across the door which was a lovely surprise. We were also greeted by a bottle of bubbly and chocolate strawberries on the bed as well as the room being beautifully decorated in fresh red rose petals. Throughout our holiday we continued to receive the… Read more “Dream Honeymoon in the Hideaway.”
This was my first time visiting Cancun, and staying at the Hideaway Royalton Rivera Cancun as a Dimond Club Member. My check in was great, as I had my own private reception desk that served Cocktails and Hors d’oeuvre. Anna-Paula, Patricia and Keyla from TravelSmart Member Service made my stay remarkably. They were professional, friendly… Read more “What an Amazing Resort 👏”
Had a lovely time there. I was a Diamond Hideaway member and I would really like to appreciate the TravelSmart team and the staff at the resort and how they took care of me all this time. The VIP feel started at the entrance only when I was given a separate check-in and offered welcome… Read more “Luxury at its Best@Travelsmart_Member”
Me encantó la clase de spinning con Katy y la de TRX con Daniel, ademas que aprendí muchas cosas buenas para mejorar mi salud y mi cuerpo. Super buenos instructores! Y la atención de Linda super especial en el seguimiento diario como socio Travel Smart que somos. Excelente calidad en la comida que ofrecen en… Read more “Wow atención en el GYM – Katy y Daniel”
Very impressed with the friendliness of the staff. We loved your employees Ruben and oscar of TravelSmart. We also loved the pool acitivies and fitness. I would definitely go back to the resort.
Nuestra primer visita a México. El hotel estratégicamente ubicado, permite gozar de la tranquilidad sin que por ello se pierda la oportunidad de disfrutar sus múltiples atracciones. El trato muy amable y respetuoso de todo su personal, con aportes referentes a la cultura y costumbres mayas, nos enriquecieron plenamente. Especial reconocimiento a Linda Blázquez (nuestra… Read more “CORDIALIDAD, SERVICIO Y BIENESTAR”
We went for our honeymoon and booked the swimout suite. When we first arrived Elden welcomed us with open arms. He was awesome! Our room was beautiful! when we got to our room, there was a bottle of champagne and a cake waiting for us. A few days later, we received another bottle of champagne,… Read more “Relaxing”
What can I add to all of this outstanding reviews??? Nothing!!! Well deserved positive comments!!! Starting from the welcome in front of the entrance, super quick check in, inmaculate rooms, we had two jacuzzis, one inside and one in the balcony. We had reservations for restaurants of our choice through our five nights of stay… Read more “Vacation”
Just finished a great vacation at the Royalton Cancun. The best part of this resort are the staff. Linda B. from travelsmart was wonderful. Even before we arrived her attention to detail was above and beyond. Throughout our stay she checked in with us to make sure that we had everything we needed. We joined… Read more “Great vacation”
This is our 5th time at the Royalton. This time to celebrate our parents Anniversary and my mom’s Birthday. What a trip! Amazing Staff treating us all like royalty. The Chairman OMG Fantastic, Food so good, entertainment always awesome. The little extras that TravelSmart made happen were more than anyone could ask. From the gorgeous… Read more “Anniversary/Birthday Celebration”
We are members of the Travelsmart vacation club and this was our 11th vacation on our membership. Our second time back to RRC, the welcome could not have been warmer. With banners saying “Welcome Back”, to beautiful flower arrangements in our suites., we knew this was going to be a memorable vacation. TRAVEL SMART: Our… Read more “Travelsmart and RRC delivers again”
My husband and I stayed at the Hideaway adults only part in Sept and loved it so we decided to go back last month with the kids. It was wonderful – The employees go above and beyond and are truly hard-working, honest people. A big thank you to Walter Alexander from Travel Smart who we… Read more “Second time just as good as the first”
Outstanding resort. One of the best vacations we’ve ever had! Travelsmart took care of every detail and made everything so simple. The staff is friendly, rooms are clean and pool areas are fantastic!
This was our second trip to Royalton Hideaway. This time stayed 10 days from March 2 to 12. We had a junior suite with a king size bed, ocean front with our own swim out pool. We can’t say enough positive things about the food, facilities, and staff who work at the Royalton. Then there… Read more “Over the top”
This was our second trip to Royalton Hideaway. This time stayed 10 days from March 2 to 12. We had a junior suite with a king size bed, ocean front with our own swim out pool. We can’t say enough positive things about the food, facilities, and staff who work at the Royalton. Then there… Read more “An Excellent Vacation”
Royalton is simply royal. Staff made my family and I feel like royalty. Especially our TravelSmart concierge Walter Alexanderr. Walter went above and beyond to make us feel right at home.
SIX Time is a Charm! We are welcome like family! I’ve said it all before and I will say it all again…..the service we receive from Mocca & the Travel Smart Team is above & beyond AWESOME! From the moment we walk out of the airport to the private van, we know we are home…… Read more “Travel Smart Enthusiasts!”
Spent 15 days at Hideaway Diamond Club swim out room. The room was fabulous and spotless! The variety, quantity and quality of the food unsurpassed all the resorts we’ve stayed in. Bars were well stocked with top shelf liquor. All staff members were courteous and friendly and bent over backwards to make sure our needs… Read more “Excellent vacation”
Beautiful well kept resort but it’s the returning staff that make it so special. Special consideration to Martin, Carlos, Joel and Lizabeth (Outdoor Attendants), Jorge (Petite Hideaway) and Jesus (Grazzi) Restaurant Mgrs, Alexjandro (Sommelier), Estaban (Lobby Bar) and of course Walter from TravelSmart.
This was our eighth trip to the Caribbean and our first trip to Mexico. The Hideaway at Royalton was absolutely the best 5 star we have stayed at. There were TravelSmart concierges on every floor, who were always friendly and willing to do anything you needed. The staff throughout the resort was highly trained and… Read more “Fantastic week at the Hideaway at Royalton”
Hotel con excelente atención, buen servicio, además tienen excelentes asesores, infraestructura moderna y cómoda, comida variada que satisface a diversos gustos. Gracias Walter Alexander por todo el invalorable soporte brindado en nuestra estadía. Room Tip: Comunicarse con un buen asesor si eres socio de Travel Smart
De retour d’un séjour de 2 semaines dans la section Hideaway de ce Royalton, Une mention spéciale à Mocca D. de TravelSmart pour son support exceptionnel durant tout notre séjour Un gros MERCI à toute l’équipe. Nous y retournerons avec grand plaisir !
We just came back from our 2nd trip to the Royalton Cancun. We were greeted with “Welcome home” from all the staff and our concierge team Walter and Ana Paola (from TravelSmart) was wonderful. They took care of everything we needed from booking restaurants to making any changes we requested. We were treated to Champagne… Read more “Best Hotel in Cancun”
The very best staff in this hotel ! Everyone is more than helpful, friendly and amazing !! Absolutely everyone at the Royalton Riviera is amazing ! The best vacation you will ever experience. Thank you so much Corrine, Kevin, Shelley and Kelly.
We loved the resort! The staff seemed happy to be there! The building concierge from TravelSmart, Moreno was a wonderful in making our stay there extra special! He greeted us every morning and asked if there was anything we needed! He definitely went above and beyond his job for us!
This was our 4th trip to the Royalton, as you can tell we love it here. A special thank you to Monica (Mocca), and her TravelSmart VIP team Linda, Sol, Louis, Anna, and a couple others who escape me right now. If you have a couple hours to spare go talk to the Travelsmart people,… Read more “Two Beautiful Weeks at Royalton Riviera Cancun Hideaway”
I just returned from The Hideaway at Royalton in Cancun, Mexico … what a trip!!! From the moment the private van picked us up at the airport to the van ride back to the airport was filled with sun, fun and ease. Our TravelSmart VIP concierge, Luis was amazing! He always had a smile on… Read more “What a resort!!!”
We had someone from TravelSmart contact us before our trip to set up transportation to the hotel, and make reservations for the popular restaurants. It was as if we had our personal vacation concierge in Patricia Sansores, Walter Anderson, Laura Alcarez…..a team that simply took care of every need and want we had. Thank you… Read more “Great Customer Service”
This was a great resort. The rooms were beautiful and the staff was super friendly. The TravelSmart team: Ana Paula, Luis, Sol, and Cruz were very helpful and caring of the guests needs. We will definitely be back for another vacation to this resort
From the grand entrance of this beautiful resort to the daily vip service we were given…..The Royalton Cancun is defiantly a vacation spot to enjoy!! The elegant and professional welcoming we received the moment we arrived to the hotel was exceptional to the very end , last good bye from the famous “Mocca” at travelsmart,… Read more “Totally beyond my high expectations………”
We have been to Royalton Cancun 3 times now and have loved it since day one. The property is great the service is great and mostly everyone is super friendly. The Travelsmart people are still all over you but we did purchase and it has been good for us. I recommend this resort to everyone… Read more “Best Resort We Have Been To”
We just got back from a week stay at the Hideaway @ Royalton Riviera Cancun. We’re seasoned travelers who’ve been to other 5 star resorts outside Mexico. This one really met our expectations. We stayed in building 3- #3410 and had a rooftop jacuzzi. View was amazing and room outstanding! Grounds and overall property are… Read more “Luxury Vacation!”
This was our sixth vacation at the Royalton. We are Travelsmart members and we are always treated like royalty. This vacation we decided to stay in the Hideaway section. We had a beautiful room overlooking the pool. We were greeted with fresh flowers in our room and alcohol of our choice. Turndown service included a… Read more “Wonderful Vacation at the Royalton”
This is a very nice resort in the quiet Riviera Maya. Short ride from Cancun airport. We were here at the Hideaway last September for our first time. We liked it so much we decided to go back. Being Travel Smart VIP Members we enjoyed a first class service. Thanks to Patricia, our Travel Smart… Read more “Second Trip for Diamond Club at the Hideaway”
Just spent a week at this resort with my husband and three kids. Wanted to say that the service we received from the people at Travel Smart was absolutely amazing. The people there went above and beyond our expectations. We were upgraded into the Chairman Suite as all the other rooms were full. Our family… Read more “Travel Smart”
We visited the Royalton Riviera Cancun Resort from April 5 – April 12 as a family of four and had an overall wonderful experience. From the moment we arrived, we were treated exceptionally. On the 2nd day we agreed to go to a presentation – while it is not a pitch for a timeshare, it… Read more “Perfect Family Spring Break Getaway”
We just got back from taking our 2nd family vacation at the Royalton Riviera Cancun! We stayed April 11-18th When we came down here last year, we did purchase the Travel Smart membership as we LOVE the perks of being a member! Diamond Club is definitely the way to vacation:) The biggest shout out has… Read more “SECOND TIME FAMILY VACATION”
My wife and I came back on Friday from our week getaway. Anyone visiting this place at the Diamond Level, will be hard pressed to not feel like they are being pampered. The staff from Travelsmart, in particular Patricia and Linda made us feel like long lost family who returned home. Food quality and variety… Read more “Royalton’s Way – makes you feel like you’re Royalty”
Just came back from a stay at Royalton Riviera Cancun with the family. Excellent place. The beds were very comfortable, the rooms were also clean. Thanks to Carlos and Ana Paola from Travel Smart who made our stay extra special. We got into all our favorite restaurants. We especially liked the Zen, the Caribbean Grill… Read more “Excellent family trip to Royalton Cancun”
We are Members of TravelSmart and are free to choose from many locations, but you don’t have to be a member to stay here. We have been to this resort the past two years. With the assistance of Patricia Sansores (TravelSmart) our entire trip flowed seamlessly. She guided us through the reservation process to ensure… Read more “BEST VACATION EVER”
My wife and I visited Royalton Riviera Cancun in September 2018 and had a fantastic time. The rooms, food, pools, service and all other amenities were excellent. All the people working there were courteous, polite and very friendly. Everyday it was hola, hola, hola. I want to make a special mention of Danny of Aquafit… Read more “Had a great vacation at Royalton!!”
This was our second trip to Cancun but our first time stay at the Royalton Hideaway Diamond Club. Our room was great, ocean view with roof top jacuzzi. It was clean and modern. Our travelsmart butler, Juan Jose was very helpful. He went the extra mile to get the chef specially cooked paella for us… Read more “Great Resort”
My wife and I spent 5 nights at the Royalton this past week, and had an amazing time. Laying by the beach or pool for hours a day, enjoying the fantastic all-inclusive service (daily treats in our room after dinner, a very very attentive wait staff and crew, great housekeeping) and the best travel club… Read more “A great place to relax and forget your worries for a while!”
I took my son and daughter to the Hideaway as graduation presents and we were not disappointed. We thoroughly enjoyed our whole stay and the service was absolutely top notch. Special kudos go out to our travelsmart concierge, Linda, who, even with our ever changing minds and schedule, was able to accomodate us. We wiil be… Read more “Totally worth it!”
Best Club in Riviera Cancun!! Travelsmart Membership experience great every time; Professional services from day one. Good environment with a helpful staff and they make sure you have the best attention overall.
Visited here with my family and we had an amazing vacation. The staff was friendly & the all-inclusive is all you could ever ask for. The buffet had something for everyone so never again could you consider yourself a “picky” eater. The drinks were never empty & the nightly entertainment was tons of fun! I… Read more “OUTSTANDING!!!”
From the moment we arrived we were greeted and treated with many smiles and a lot of friendly faces. The hotel is amazing with its design and beautiful scenery. The Ocean is just a beautifull landscape as you enter the hotel. Our room was very clean and very comfortable with a rooftop hot tub and privacy… Read more “Absolutely awesome from the food to the entertainment to the staff.”