We just ended our wonderful vacation at Hideaway Cancun Riviera. A huge shout out to Lazaro, our concierge fir the week. He anticipated our every need, and exceeded our expectations. He is truly an asset to this Royalton 😀

Excelente vacaciones en familia, gracias a todos quien nos ayudaron a pasar nuestras vacaciones increíbles, muchas gracias por el servicio prestado excelente hotel y sobre todo excelente equipo gracias ana garabito, aurelina, lisette, ismael de travelsmar por ayudar a pasar unas maravillosas vacaciones familiares… muchos cariños desde Chile.

What a wonderful time at the Chic resort. Our TavelSmart representatives Ana and Gabriella are amazing. Always looking to make sure our stay was comfortable and always asking if they could do more for us. Seriously. We never felt we were lost in the shuffle. Always made to feel important

The best trip ever, the butlers kirk and Roy are amazing and also Judine, Tasha, Keisha and Paris from travelsmart were also amazing. I had the best time every because of these people. Wont be my last trip. The service was excellent and I enjoyed everything.

This hotel at the Royalton resort came with sooo many benefits! Especially being Diamond Club. You MUST take advantage of this place.   Our Butler’s name was Fluery. Excellent service, extremely friendly and able to make ANYTHING happen! Also, don’t forget about the concierge service. Clifford was always at the TravelSmart desk when we walked… Read more “Honeymoon of a Lifetime!”

Travel Smart treated us wonderfully on our honeymoon in St. Lucia! Nadege, Carla, and Faithline were above and beyond!!!  

Nous avons passé 8 jours au Royalton Punta Cana et l’expérience fut magnifique. Le parc aquatique du Memories Splash était parfait pour les enfants et n’était qu’à 5 min de marche de notre hôtel. Le service à la clientèle personnalisé de Travel Smart (Daniusa) était exceptionnel. Le service sur le resort aurait pu être un… Read more “Bon temps et bon service”

We went to Chic primarily because is was adult-only, and we’d recently been to a Royalton Hideaway in Cancun, and thought the service and food was excellent. We were close enough to the bars we never even touched this. Each building had a TravelSmart concierge (Hayle was ours) who made sure if you had any… Read more “Just got back….good resort, we’d go back (9/28 to 10/3)”

My husband an I spent a week here 7/23 – 7/29/18. It was absolutely amazing. The service was outstanding. The maid service was 5 star. We would leave and come back to a clean room with fresh flowers. Our butlers, Emmanuel and Hector, took excellent care of us. Hector even arranged for chocolate covered strawberries… Read more “Honeymoon”

We stayed at Royalton Antigua the week of Thanksgiving 2019. My wife and my son came along and we were pleasantly surprised from the moment we checked in. Tamara from member services upgraded our room since it was my birthday, and champagne, a cake, and chocolates were waiting for us in the room upon arrival.… Read more “Relaxing, Refreshing, and Rewarding!”

I want to thank all the staff at Travel Smart and Royalton hotels, it is great pleasure be a Travel Smart. Me and my wife spent unforgettable vacations as members of the chain. We just came back from Royalton Bavaro Spa resort and I want thank for the high level of service and constant attention… Read more “Travelsmart”

My husband & I just got back from our 5th trip to Royalton Riviera Cancun. We’ve been there 2x with our kids but go on an annual adults trip with our friends, too. We can’t even express how wonderful the staff is at this resort. Carlos at Buffet Marché remembered us from last year…he is… Read more “Best resort ever!!”

Our summer vacation was a BLAST at Royalton Punta Cana. Everything was perfect and the staff attention exceed our expectation. A lot of people made our stay a perfect one, so many THANKS to all of them, especially Aurelina Yan from Travel Smart. This is our second visit to the hotel and she always Welcome… Read more “Summer Vacation”

My husband and I just came back from Royalton Blue Waters for a week of fun in the sun! We’ve been going to this property for the last 6 yrs. in the white sands and our first time in the Blue waters! What can I say the property is beautiful, it’s clean and beautifully laid… Read more “Always a great time at the Royalton!”

We have been members of TravelSmart for three years;and quite pleased with our investment. The travelsmart team at white Sands is fabulous! Maurely, Tracy Ann,Demarley, and Fabiean just to mention a few, will take care of all your needs! This is our 3rd trip to White Sands/Blue Waters. I highly recommend becoming a TravelSmart member… Read more “The travelsmart team at white Sands is fabulous!”

Hotel con excelente atención, buen servicio, además tienen excelentes asesores, infraestructura moderna y cómoda, comida variada que satisface a diversos gustos. Gracias Walter Alexander por todo el invalorable soporte brindado en nuestra estadía. Room Tip: Comunicarse con un buen asesor si eres socio de Travel Smart

From the moment we checked in using the Black Diamond service, we were taken care of. We checked in in the Black Diamond lounge while having a snack and an adult beverage. We were walked to our rooms; we had two swim out rooms, one for us and one for the kids. They took the… Read more “Great Resort”

From the moment I stepped out f the cab and entered the Diaond Club…my life changed forever. We were greeted by Andy Benjamin from TravelSmart. He was kind, helpful, friendly, socialable and has the sweetest spirt ever. Next we were introduced to Gabriela (I call her my Gabbs). She is just amazing…hands down! Then we… Read more “The best vacation ever…”

We went for our honeymoon and booked the swimout suite. When we first arrived Elden welcomed us with open arms. He was awesome! Our room was beautiful! when we got to our room, there was a bottle of champagne and a cake waiting for us. A few days later, we received another bottle of champagne,… Read more “Relaxing”

From check-in to check-out we were delighted by the staff and beauty of this resort. Our room was a bay view on the fourth floor. We could step outside the room and watch the sunset on the other side. As TravelSmart members, we receive the Diamond Club privileges making the vacation even more special. Judine… Read more “One of our Favorite Vacation Spots”

We stayed for a week on our first family vacation with our 11 month old and it was such a beautiful place! Great food, lots of stuff to do especially for the little ones and a great stay! Guillermo at travel smart helped us with all of our questions and was super friendly! We highly… Read more “Beautiful all around!”

Last day in Punta Cana. Wonderful and loving friends.

Für einen guten Urlaub, alles war sehr schön, vor allem die Restaurants und Zimmer, wir werden auf jeden Fall wieder mit mehr Familie, möchte ich Enrique Castaéon von Travel Smart für wie sehr angenehm für uns und geduldig sein, ich spreche kein Englisch

I cannot say enough about this resort! An absolutely awesome place where they treat you like royalty and no detail is overlooked! Very clean also! Housekeeping is top notch! Our TravelSmart concierge, Alfonso Mendoza, is an amazing person! Always wearing a warm smile, this is a man who keep promises, treats you like family and… Read more “First class for everything”

Spent a great week at Memories Splash. Overall, staff and facilities made it a very favourable experience. Our guest services host, Jacks from TravelSmart at Building 5, treated us like royalty. Knew who we were by sight, addressed all of our questions and looked after all our room requirements.

Fantastic Resort, we were there first week of January 1-8/2018. We stayed in Diamond Club building, Benson Almonor and Edward Valentin from travelsmart took care of us from when we arrived till when we left. Both professional and friendly employees. Everyone was extremely friendly and professional, food was really good and rooms very clean….we always… Read more “Amazing Resort!!!”

Marcelino the concierge was a great help he truly help us when we had any questions our trip here was fabulous our excursion last night was an adventure my favourite was the zip lining we will be coming back and I would recommend this place to all my friends and family …. thanks again Marcelino… Read more “Birthday Celebration”

Beautiful resort, about thirty five to 40 minutes from the airport. Alfred & Ana Marte were our representative member services hosts. They were great and very helpful answering the questions and made sure we were happy and comfortable. The food was healthy and filling. We liked the Steak house and the waiter Jimmy there is… Read more “Our visit to Punta Cana Resort for our wedding anniversary”

Had a great week at the Royalton Negril and Hideaway Royalton Negril “all adults” Upon booking, we picked an ocean view room for two days on the Royalton side. We then moved to the Hideaway Royalton which is all adults for four nights (same location). Our room at the Hideaway was an ocean view swim… Read more “Ready to go back”

Our TravelSmart member agents are the best!!!! Truly feel catered to our every need! Thank you, Tasha, Fiona and Paris!!!!!!!! And our fitness instructor at the pool, Everton is amazing!! Would recommend this place to anyone! The gorgeous infinity pools overlooking the crystal-clear ocean is spectacular! We absolutely cannot wait to go back. We are… Read more “Best staff ever!!”

We just came back from our 2nd trip to the Royalton Cancun. We were greeted with “Welcome home” from all the staff and our concierge team Walter and Ana Paola (from TravelSmart) was wonderful. They took care of everything we needed from booking restaurants to making any changes we requested. We were treated to Champagne… Read more “Best Hotel in Cancun”

Hideaway at Royalton Negril was super. The room was very spacious with a great view of the ocean. We were in building 8 on the 3rd floor. Our assigned travel smart butler was Paris and he was exceptional. He checked on us a couple of times each day to make sure all of our needs… Read more “Fantastic Vacation!”

I want to thank Aurelina Yan, Lissette, Ana G, Mayra and Mr G From Travel smart for the wonderful stay Dec 15 to 22, 2017 they were a great help while we we there. Also at getting some items back to us that we forgot.

We have visited this resort 6 times, and it is still amazing. The TravelSmart team of Linda, Ana Paula, and our butler, Alfredo, treated us like royalty and anything that we needed was accommodated. The fitness team, Francesco, Angelica and Patricia were very good, working within our comfort zone and motivating us for aquasize/aquafight! The… Read more “Amazing resort with great service”

Una experiencia maravillosa, Gracias por su excelente servicio!!!

Unfortunately time to leave, but we had a great time in Punta Cana with Ruben.

Adelfi is the man to go to. He will take care of you throughout your dream vacation! Remember to join Travel Smart. A vital program offered by Sunwing!!!!! Adelfi from Royalton Bavaro!!! Keep it up!!! Would like to see you MOVE up next trip

Hermosas vacaciones en Santa Lucia con Carla, Nadege y Faithline. Gracias por todas las atenciones. Son geniales!!!🥰✨🤗

Encore une belle semaine au Hideaway at Royalton Punta Cana 🌴☀️

j’ai fait un 2eme séjour au Royalton du 26 février au 3 mars 2017 après un précédent lors des fêtes de fin d’année. L’hôtel est très agréable, toujours très propre avec un choix varié de restauration. la plage est très belle et comporte tous les équipements nécessaires au confort des clients. Je remercie tout particulièrement… Read more “séjour de repos”

We came for my birthday several years back. We ending up signing up for the TravelSmart membership. We had such an incredible experience that we knew we would be back. This was one of the most lavished trips we’ve been on and the Royalton Resorts are spectacular. We were in a swim out luxury diamond… Read more “Perfect Celebration Resort”

Thanks to Royalton Travel Smart Services for an incredible getaway. Andy, Gabriela, Milagros, Aurelina, Danita’s and Mayra exceeded our expectations! Thanks also to Charlys at the Diamond Club Bar for servicing our needs for the week. Looking forward to coming back in January. Thanks John and THERESA!

Our best vacation yet thanks to the best team of Milagros Bastardo, Mario Julio Raposo and Oscar Cohn from Travel Smart VIP. There love for the customers, there happiness, the time they take to fulfil our expectations is to admire. We love this property but most of all we love this amazing team. We felt… Read more “Great Vacation.”

Buenos dias familia! Es la segunda vez que me hospedo en el Resort Royalton, esta vez como socio de Travel smart, y cada vez es una gran experiencia y alegria visitarlos. Un exito de lugar, la atención, habitaciones, la comida, en fin no hay queja alguna 100% satisfacción total. Expresamente quisiera dejar mis felicitaciones por… Read more “Vacaciones Abril-Mayo 2017 Royalton Punta Cana Resort & Casino”

This is why I love the Royalton brand and being a TravelSmart member. Sometimes it is the little details that matter. Thank you so much to my TravelSmart member services reps who attended to every single detail of my trip from start to finish. Thank you to Faithline, Carla and Nadege for making this trip… Read more “It is the little details that matter”

Si quieres pasar un tiempo exquisito de pareja y en familia tienes q venir a este lugar! El equipo de Keren, Shamir, Edward, Gracy y Gregorio de Travel Smart te ayudarán a tener todo lo quieras en tus vacaciones! La fiesta para socios los jueves es excelente! No se la pierdan

My boyfriend and I stayed at CHIC Punta Cana from Jan 22nd-29th 2017. Upon arrival, we were promptly greeted with damp pink towels and a welcome fruity beverage of some sort. We were very lucky to have Mr. P at our buildings reception with TravelSmart VIP. He was AMAZING and always took care of us.… Read more “Overall an excellent experience”

thanks to Travelsmart VIP concierge (Tracey Ann, Damarley & Fabian) a dedicated team for Service excellence, that ensured everything was in order for us on arrival. Trip with my girls will be a memorable and relaxing one 😎

Awesome time, beautiful resort. Food was superior. People were amazing. Thanks to Paris from TravelSmart for looking after us. He was a real gem. Found the Jamaican staff to be nothing but pleasant and would do anything to help. The resort had a few minor adjustments to make but being only own for 3 weeks… Read more “Vacation 2017”

Rowan was our travelsmart concierge at the royalton in Antigua he was great to say the least…he was helpful,very courteous always had a smile on. We will have these memories for a lifetime and we are thankful that Rowan and the staff made it memorable one for us. ️

We spent 9 days at the Hideway at Royalton. We thoroughly enjoyed ourselves. The Travel Smart team of Nadine and Sadie were very attentive and although we didn’t require much they did their best to make our stay memorable. The island is beautiful and we cant say enough about how friendly St. Lucian people are.… Read more “Great spot”

I would like to start by giving 5***** to The TravelSmart team. Tamara, AnaPaula and Valique. Our Butlers Jessica and Emerson. Ms Georgia from the 8th fl cleaning lady. The trip started out a little rocky for my husband and I. We were not happy about a few things but, with a team effort Tamara… Read more “14th yr Wedding Anniversary”

I visited on June the resort was a wonderful service first day until we checked out especially a travel smart service assistance her name is Ana Luisa she doing a great service great job we appreciate 4 all the service. we will see you soon thanks

We have been to several Royalton resorts in the past few years. This is by the far the Cream of the Crop. Everything was wonderful. The resort itself was beautiful. The food was excellent. The beach was beautiful, you could walk for miles. There is a mini golf course, flo rider, lazy river, water park… Read more “Absolutely the BEST!”

This is the 5th Royalton we have visited and by far the nicest! The room was the best and the staff members were great. There are a handful that I would rate as outstanding! They are Tasha and Paris from Travel Smart Member Services area and Tamar at the Diamond Club Beach. They made us… Read more “Great Trip to Negril!!”

There were 10 in our family, 6 adults and 4 children. We had a great time – the resort is new and kept immaculately clean. There are several restaurants to eat at and all are great. The best one for little kids is the buffet as they don’t have to wait. Our favourite bar tender… Read more “Fantastic Staff- Beautiful resort”

Muy buen resort, nos encantó el servicio de travel smart encargado por Lazaro un equipo muy pero muy amable, la limpieza excelente la comida muy buena, en realidad le doy 5 estrellas. Volvería a visitar ese resort.

Royalton es un excelente hotel en todo sentido, en especial si uno viaja en familia. Mención especial para su personal en general que siempre estuvieron con una sonrisa y un excelente ánimo. Mis felicitaciones a Robin, concierge del torre n5 con TravelSmart VIP, Ángela y los chicos de lobby bar y Sandra de restaurant italiano… Read more “Excelentes vacaciones”

Very impressed with the friendliness and help of the staff. Our TravelSmart concierge Cliford was excellent in helping us with what we needed and answering any questions we had. We would go again.

A lovely and very nice hotel. We will go back there as soon as we can. Special Thanks to Keren, Ana Luisa ( at the TravelSmart VIP) also to Alondra and Alisa and the others in the “bar team” We recommend this Hotel very much. /Anders and Hanna

Ana, Wendy, Diakara, Keren. Keren & Ana from travelsmart thanks for your kind and attentive service. Ana your service made a difference in my time managing to change a bad experience a pleasant one. The room they gave me accommodated my expectations and the decor was finally very detailed and beautiful.

We came back! This was our second visit to the Royalton Riviera Cancun Resort & Spa! Our second visit was as good as the first! My wife and I just spent two weeks at the Royalton with both Diamond Club and Hideaway privileges and if was Fantastic! Everything was as good as the first time… Read more “Another Great Visit!”

Every year we try to go somewhere new for his birthday celebration and I must say this was one of the best celebration ever we choose Royalton White Sands and I must say the staff there are so professional and sweet in all areas 💯 I would like to say a big thank you to the member… Read more “We’ll be back soon.”

Our family away from home @ Travel smart

My significant other and I stayed at Royalton Negril 9/23-9/30 for his bday. This is our 3rd stay at a Royalton. We have also stayed at the Royalton in Cancun and the Royalton White Sands in Falmouth Jamaica. We stayed in the in the Hideaway Diamond club section which is building 9. The staff at… Read more “Amazing Vacation”

Amazing holiday. Anna from travel smart was an absolute superstar and couldn’t do enough for us – she organized all our restaurants, room etc and even arranged a cake for my husband’s birthday. 2nd year here, think we’ll be back for 3rd!

I have just got back from Mexico from a holiday with my friend. This is by far the best hotel we have ever stayed at for many different factors. All the staff were extremely approachable and friendly. They cannot do enough for you. We spent most days at the Hideaway Pool. The pool was always… Read more “Best Holiday”

We had a great time at this resort. My husband and I came here for our honeymoon. I have a lot of food allergies and it can make traveling a challenge. Every restaurant at this resort brought out the chef for me to speak to them about what I could and couldn’t eat. Everyone was… Read more “Diamond Club”

Had a wonderful time. Everything within walking distance. Beautiful beach and staff was more than accommodating. They went out of their way to make sure everything was perfect. Thank you to Fabeain, Tracy and Damarlie in Travelsmart member service agents. Making my husband’s birthday special!! And thank you to Moya and Alexia (diamond club services).… Read more “Beautiful Blue Waters”

The entire stay was awesome and the staff extremely pleasant and courteous. Special mention must be made of Mrs. Baggoo, Trinceanna, Theresa, Cadine, Patrick and the greatest singer in the dining room who thrilled us with a special selection. Nuff big up to Patrick from the TravelSmart team. He is such a real and genuine… Read more “20th Anniversary Celebration”

Awesome vacation, we had our vacation last April 29- May 6,2017. Thanks especially to Ana from travelsmart who made the entire vacation enjoyable so with Aurelina who was taking care of us. Travelsmart manager Ismael of punta cana Royalton a big thumps for the sumptuous lobster dinner and the very nice services it really pays… Read more “Best vacation ever”

Our last day at this beautiful resort. We had a wonderful, relaxing time. The people here are very attentive. Tamara, from Travelsmart, checked in with us daily to ensure we had everything we needed. Everyone worked hard to make sure we enjoyed ourselves. Thanks to all the staff. We tried to come up with the… Read more “Fall Get away”

My family of 5 visited for the second time and we couldn’t be more impress, the week went way too fast, starting from the beautiful clean and well keep grounds to the service, food and excellent weather despite hurricane season, check inn was a breeze, friendy and professional staff are constantly greeting you everywhere you… Read more “Another week in paradise! Sept 11-18”

Thank you to our VIP Member Service Team for arranging our Culinary Experience dinner to celebrate a special birthday. We had to change the date due to unforeseen circumstances and they were able to do so. Thank you Faithline, Carla and Nadege. Thank you for stopping by to make sure all went well. I appreciate… Read more “CX dinner”

This is our second time in Royalton, and as the first time, we had a great time. My sister in law is a member of Travel Smart and for both trips, we had Lissette Ortiz as our concierge. She provide us with everything we needed and made our vacations even more memorable. Great service, great staff, definitely will be… Read more “Great concierge Lissette Ortiz”

This was my first time visiting Cancun, and staying at the Hideaway Royalton Rivera Cancun as a Dimond Club Member. My check in was great, as I had my own private reception desk that served Cocktails and Hors d’oeuvre. Anna-Paula, Patricia and Keyla from TravelSmart Member Service made my stay remarkably. They were professional, friendly… Read more “What an Amazing Resort 👏”

Awesome time, thanks for everything Tamara

We booked through Travel Smart and could not be more pleased. The Travel Smart reps as well as all Royalton staff were very friendly and helpful. The resort is beautiful, the many food choices were delicious, and the entertainment exceptional. Our favorite restaurant was Ocean Point which provides magnificent views serenity. The Hideaway is a… Read more “A wonderful experience!”

Just arrived at Royalton Riviera Cancun-Hideaway and our room is beautiful, Building 1 Across from Dorado, second floor, had a wonderful lunch at Grand March’s’. More to come!!! Our TS Anna is Already Superb and Alex is our Butler, going to be a great week.

We just returned from a glorious week at the Hideaway at Royalton in negril Jamaica . The staff and resort is top notch, everyone very friendly and want to ensure your stay is enjoyable. Our TravelSmart concierge/butler Paris was excellent, making sure we had everything we needed/wanted from excursions to reservations and more. The views… Read more “Constance”

Had a wonderful time at Royalton Riveria Cancun! Lazz was a wonderful butler! Thanks for making our birthday trip EXTRA special! Loved it!!!

We had the best vacation. I can say the staff from travel smart are amazing. SHOUT-OUT to ‘Aurelina & Mayra.!!! Thank u.!! and also to other staff, they are so friendly. “OLA” Staying to Royalton with swim out room were definitely a hit for my daughters.. they Love it.! I will highly recommended this resort… Read more “Awesome Family Vacation”

Estuvimos en Royalton Punta Cana Resort & Casino del 14 al 22 de junio y he de decir que me ha encantado el hotel: una habitación estupenda, esmerada limpieza, un servicio inmejorable, variedad de restaurantes, un equipo de animación excepcional, shows todos los días (merece destacar el de Michael Jackson), piscinas, playa, yoga…. Como miembro… Read more “Experiencia inolvidable”

Our last day at the Royalton. Thank you Mara for taking care of us! — at Royalton Suites Cancun Resort & Spa

FIRST OF ALL DO NOT PAY ATTENTION TO ANY NEGATIVE REVIEWS, THIS PLACE IS A TRUE PARADISE IN EVERY WAY AND IF ANYONE COMPLAINS ABOUT ANYTHING, THEY HAVE SOME ISSUES!!!. My fiance and I stayed there from August 25th until August 31st and we just got back. As we checked in into this Gorgeous Resort,… Read more ““TRUE PARADISE” from Las Vegas couple Robert and Lana :)))”

So sad to be leaving chic Punta Cana Dominican Republic. With Ruben and anna  

Excelente hotel…El servicio es de primera …La señora Lisette Ortiz de travel smart siempre atenta a que todo fuera de lo mejor.. Los bartenders Neftali, Joiry y Erasmo del lobby bar nos brindaron los mejores atenciones…Cristal del Martini Mix prepara los mejores mojitos..

This is our second time in Royalton, and as the first time, we had a great time. The rooms are comfortable, lots of space including a crib. Good selection of restaurants, The buffet is awesome any time of the day, you don’t need to go to a restaurant for dinner. My sister in law is a member of Travel… Read more “My baby 1st family trip”

I traveled this April with my Family of 8 we had an amazing time the service at the Royalton was definitely one we will never forget. I cannot express how great Nadine and Sadie from the Travel Smart Team were, always aware of where we were and always make sure we were having a great… Read more “Family Vacation”

Being this was a multi-generational family trip, we chose this resort for it’s children’s pool area and it’s phenomenal prices at the time of booking. …dare I admit that we met with the Travel Smart sales team. And yes, we bit the bullet and became TS VIP members. The only suggestion I have regarding that… Read more “Fantastic Deal”

Royalton is a beautiful hotel (swimming pools, different restaurants, theatre, nice beach…) and our holidays were wonderful. We met very nice people especially Ms Aurelina from travel smart. She was very agreeable, she gave us all informations, advised and assisted us during our holidays. She did all necessary to make our stay very pleasant and… Read more “Royalton Hotel Punta Cana – great experience”

One simple question asked last year (what do we have to do to get a cabana on the private beach?) has led to the BEST vacation experience at Royalton Punta Cana. From the moment Andy introduced himself to us, we were treated like royalty from the staff of TravelSmart. Gabby was our next encounter who… Read more “Best vacation experience!!!”

WoW Tous les souvenirs au sourire et prêt à aider. Merci à Jean-Pierre le concierge de TravelSmart du bloc 9 un homme avec un grand coeur qui veut faire tout pour vous s’il vous plaît. Bonne semaine

Pasamos tres noches en este hermoso y nuevo hotel. Tuvimos una gran experiencia, somos miembros de Travel Smart y teníamos servicio Diamond Club, lo cual es un buen Plus. El personal es todo muy amable, siempre alegres y buscando que uno pase bien en todo momento. Nos gustaron las diferentes propuestas de restaurantes, siendo la… Read more “Vacaciones inolvidables!!!”

Nuestra primer visita a México. El hotel estratégicamente ubicado, permite gozar de la tranquilidad sin que por ello se pierda la oportunidad de disfrutar sus múltiples atracciones. El trato muy amable y respetuoso de todo su personal, con aportes referentes a la cultura y costumbres mayas, nos enriquecieron plenamente. Especial reconocimiento a Linda Blázquez (nuestra… Read more “CORDIALIDAD, SERVICIO Y BIENESTAR”

We did not stay at the Royalton, but at the sister hotel next door. But we spent so much time here that I felt I had to review it. The Royalton is truly top notch and first class. Since we bought into the vacation club, TravelSmart, we were given VIP service by the staff of… Read more “Truly Paradise”

I visited this resort from Sep 23rd to Sep 30th and had one of the greatest resort experiences of my life. All of the staff were extremely friendly and kind to me. The food at the resort was amazing and I really enjoyed the live shows the Royalton resorts had to offer. Very entertaining. I… Read more “Unforgettable Experience!!”

We joined Travel Smart last year at the Royalton Suites in Cancun and have to say that we were very well looked after on this trip to the Royalton Riviera Cancun. We were very well looked after by Suly and Ana Paula. We were honored to have met Mr. Angelo Sanchez, Director of Members, who… Read more “Great week”

La dernière journée de vacances …Rubens et Ana!! Merci pour tout 🍾🌴🌴

The resort is very laid out and the train is nice but I enjoyed walking around. We had a couple servers that were TOP NOTCH! And the TravelSmart VIP concierge in our building did a great job making sure we were comfortable.

We enjoyed the stay, especially the curious and friendly staff. Staff always made you feel special and welcoming. Food was good but could use some improvement with taste and selection. All restaurant staff went above and beyond to help you with what you needed. We also shout out to our travelsmart concierge staff Ruben and… Read more “Annual trip”

My husband & I celebrated our 12th anniversary & a family vacation at the Royalton Riviera Cancun Resort & Spa. Our travelsmart vip concierge Patricia Sansores, personally greeted us and make sure that our rooms were ready and we even got upgraded to a beautiful room with a room with an ocean view and pool.… Read more “An amazing anniversary and family vacation”

It was my first visit to Jamaica, and my family of 5 arrived on July 9th and stayed till July 15th, 2017. This was the most exciting vacation experience I have ever had!.. the hotel, activities, the people were all really Nice. I would recommend it to anyone!. As members of Travel Smart, I received… Read more “We were treated as Royalty at the Royalton Negril”

There are so many people that deserve to be recognized for their hard work that I know I’ve missed but one that stands out is Patricia from Travel Smart. She was so sweet, helpful, knowledgeable and was always there to make our life easier. Thank you mi querida!!

What an amazing time with travel smart crew. #tamara #Valique #Cole VIP treatment all day.thank you for making this vacation one to remember. 🥰🥰🥰😔🌊🏝🛬

This was our sixth vacation at the Royalton. We are Travelsmart members and we are always treated like royalty. This vacation we decided to stay in the Hideaway section. We had a beautiful room overlooking the pool. We were greeted with fresh flowers in our room and alcohol of our choice. Turndown service included a… Read more “Wonderful Vacation at the Royalton”

We were guests of Chic Punta Cana for 7 days; All of the staff, from Ana, and Karen with the Travel Smart program, to Carmen and Miguel at Diamond Club were impeccable. Each day that asked what they could do to improve our stay. I was amazed and the proactive level of attention they offered… Read more “The Most Personable and Hospitable Staff EVER!!!”

LA MEJOR ATENCIÓN EN EL RESTAURANTE “EL DORADO” POR EL SR.LUIS Y EL MESERO CARLOS DANDO UN SERVICIO EXCEPCIONAL!!!  with Karly Cisneros at Hideaway at Royalton Riviera Cancun.

Great location, We had a few issues with the service at the beach that were dealt with promptly and efficiently. Travel smart concierge Faithlyne and Cherise are the best we had, we are founders memebers with travel smart Cesar Garcia , the hotel manager was amazing and very helpful. Location impeccable Accommodation top notch, spotless… Read more “Super vacation”

We just got back from a week stay at the Hideaway @ Royalton Riviera Cancun. We’re seasoned travelers who’ve been to other 5 star resorts outside Mexico. This one really met our expectations. We stayed in building 3- #3410 and had a rooftop jacuzzi. View was amazing and room outstanding! Grounds and overall property are… Read more “Luxury Vacation!”

This hotel is stunning. The staff can’t do enough for you and made our stay wonderful. Ramon the pool barman was fantastic! Really attentive, friendly and his service was by far the best! Clifford and Walker from TravelSmart in the hideaway were wonderfully helpful throughout our stay.. The resort itself is beautiful and so well… Read more “Stunning Resort”

Just returned back to Sask, Canada from our wonderful vacation at the Royalton Riviera Cancun. A heartfelt thanks to Isaisas our concierge and to our butlers Alex and Alfred, for all the wonderful service going above and beyond!🥰 Also to Ramiro for your poolside refreshments 😎

We enjoyed our stay at Royalton Cancun! Thanks Sandra! Can’t wait to come back and visit 🌴🌞

Leanne and I had our 3rd great trip to the resort in 13 months! Lazaro, and Yeinsy were our VIP concierges and were AMAZING! Both took great care of us during our stay and we were very happy with everything! Thank you both! We will be back asap!

Another awesome day here at whitesand Montego Bay Diamond Club With the best of the best conceirge Ms Tracy anne( Ms Tee),Fabeine and Demarlie.. Thank you guys for making our Vacation memorable and pleasant … ❤️❤️❤️

As always, our trip was spectacular. Never a problem, never an issue, always pampered by Ana Pau FD, Linda Arlette Blazquez Barradas, our butlers Eric and Alfre and a staff of friendly, engaging and attentive people. Been a member since 2015 – never a hiccup.

The Resort is the best I ever stay in,the food was out of this world, every staff we came in contact with was very atentative & always with a big smile on their face. 3 person that went above & beyond to make our stay the best it could be & make us feel like… Read more “Mr.&Ms. Reyes”

Saying farewell to my TravelSmart VIP St. Lucia family – Faithline, Carla, and Nadege. They absolutely made this vacation memorable. I am so happy to be a member of the TravelSmart family. Until next time, see you soon.

Wonderful vacation! Thank you travelsmart and royalton 😁

While at Chic Punta Cana we had an amazing honey moon, Ana Luisa our Travel Smart representative was very attentive, always made sure we had everything we needed and more. Over all in our honey moon vacations to CHIC Punta Cana was an amazing experience everyone was extremely humble and serving, the hotel was amazing,… Read more “Honey moon vacation!”

Just wanted to show appreciation to our great concierge Isaias Uuh as he went above and beyond for us on our vacation in the Royalton riviera Maya!! He is very hard working and a dedicated person! Glad he was there for us!!

Espectacular el Royalton Cancún!El servicio tiene 100%!La comida,la limpieza,el entretenimiento para toda la familia (Iván,Jesús,Mariely y demás), el servicio del Encore Bar(Daniel, Enrique, Rodrigo y otros),el recibimiento (Ana Paula y Patricia de Travelsmart)todos nos trataron como reyes…de las mejores vacaciones que he tenido con mi familia! Gracias por todo! Regresamos? Sí!!!!

Our experience was amazing!! We loved everything about the hotel and our vacation. We want to say a special thank you to Aurelina, she was our contact person for our diamond club/travel smart VIP experience and she did and excellent job. she made sure we had everything to our comfort!!!

We have stayed at a number of all inclusive resorts, and this one was by far the best. The staff were gracious and helpful. Concierge in our building were friendly and helpful, especially Precimous from TravelSmart Overall, an excellent place to visit. Highly recommend.

Sad to leave such a wonderful resort! We had a fabulous time! Thanks to Carla, Nadege and Faithline for your attentiveness! ❤️😎🌴

This is a very nice resort in the quiet Riviera Maya. Short ride from Cancun airport. We were here at the Hideaway last September for our first time. We liked it so much we decided to go back. Being Travel Smart VIP Members we enjoyed a first class service. Thanks to Patricia, our Travel Smart… Read more “Second Trip for Diamond Club at the Hideaway”

This trip was absolutely amazing. Everyone was super friendly and helpful. The resort is brand new so the decor was pretty modern and upbeat. The resteraunts are typical of resort food for me… omlette station at every turn, and verying varieties of food for lunch and dinner. We absolutley loved our butlers Emerson and Khem… Read more “Best friend’s bday trip.”

Formidables vacances, hôtel très propre, gens accueillants, Aurelina, Lissette au travel Smart. Bonne bouffe. La plage est belle, beaucoup de lits et de palapa. Services aux chaises sur la plage, avec repas si désiré. Vraiment bien. Merci.

Carla, Nadege, and Faithline have been nothing but wonderful here at The Royalton in St. Lucia

We just returned from staying at this fabulous resort. There are ocean views from almost any place on the resort. You can eat your meals with views of the ocean. You can walk thru the resort viewing the ocean. The landscaping is gorgeous and well maintained. The beaches are beautiful and clean. Children can enjoy… Read more “Wow! What a resort”

My wife and I came back on Friday from our week getaway. Anyone visiting this place at the Diamond Level, will be hard pressed to not feel like they are being pampered. The staff from Travelsmart, in particular Patricia and Linda made us feel like long lost family who returned home. Food quality and variety… Read more “Royalton’s Way – makes you feel like you’re Royalty”

We’ve been Travel Smart Members for 3 years now – we usually go to our home resort in Mayan Rivera, but this time it was such short notice – 3 days before leaving and there was nothing available on the airlines, so with the help of the AMAZING Travel Smart VIP Concierge, she proposed Royalton… Read more “Travel Smart Member who LOVED Royalton Bavaro”

We found the people who worked there to be the best. We were celebrating our 10th wedding anniversary and the Travel Smart team worked hard to make sure we had everything we needed and went out of their way to make us happy. Kudos to Ana, Auralina and Lissette who treated us like family. We… Read more “Enjoyed the trip”

Royalton Resort was absolutely beautiful!! The staff and service was beyond excellent. The diverse restaurants served delicious food and menu items. The room with the infinity pools was fabulous and so was room service. A big shout out to Travel Smart, Diamond Club staff and representatives. We will return!!!

Another amazing vacation at Royalton Riviera Cancun! Some of our best family memories have been made here. Thank you to Sol Arceo Foyo and Juan Jose Perez and their incredible team for everything! See you next year!

Everything was excellent. The bartenders were great and personable and the drinks were good. Our travel smart concierge was great too. We both agreed this was one of the best vacation experiences. Only downside was the buffet was not that great and the service in there was sometimes pretty slow.

My husband and I stayed at CHIC with friends over New Years Eve and had a wonderful time! Ana Marte from TravelSmart took care of us from start to finish, including a very sweet gesture of a birthday cake and decorations for my husband’s birthday. Any requests we had or minor glitches we ran into… Read more “Great sunny getaway”

Everyone so nice and friendly at this hotel especially Joseph the young man working for Vacation concierge at travel smart he made my vacation great got us everything we needed and always with a smile and made sure my sister and i, and others where satusfied with our vacation.

My only complaint was the noise in the evening due to our room location. I regret not asking for a new room. Everything else was fantastic. We joined travel smart’s trial vacation club last year and love it.

El haber obtenido la membresia Travel Smart y ser parte del Diamond Club, lleva tu experiencia en Royalton a niveles muchisimo mas superiores de los esperados ya que el trato que recibes es VIP en todo momento, me senti como una reina y mis dias fueron maravillosos en este hotel con un trato increible.

Excelente hotel con el mejor servicio. Especialmente tengo que agradecer a Lisette Ortiz de Travel Smart que estuvo pendiente en todo momento de nosotros para que tuviéramos una estadía placentera. Mil gracias. Volveremos pronto!

Hello Diamond Club Associates Lissette Ortiz and colleagues , including Aurelina, Ana Garabito, Ana Lusia, Esperanza, and Yahaira! It was our pleasure to be pampered by you folks during our recent stay at the Royalton Estates Resort and Casino. We are happy to say that we have arrived safely in Toronto, Canada last Thursday April… Read more “All the wonderful Staff at Royalton Punta Cana Resort and Casino”

The stay was a BLAST, we went for a 5 days stay with my daughter. Everything was great the customer service and the experience with the Travel Smart / Member Services’ ladies was above and beyond. They were sooo pleasant and so worry to makes you feel at home and asking you every time they… Read more “Nice in front of the beach resort”

From the time we arrived to the hotel until the day of departure the personnel of CHIC were absolutely phenomenal! They were treating us like VIPs even before our upgrade. Both Ana’s and my favorite, Luisa V., along with the other staff from TravelSmart helped make this trip a memorable one! We WILL DEFINITELY be… Read more “Amazing service!”

Fantastic vacation! Lissette Ortiz from travel smart member services was outstanding! Lissette booked all our restaurants and made the process feel like we were royalty! I’m coming back to see her for sure. Our hotel was excellent! Food was outstanding! I travel all over Dominican. This hotel is a must see!

We returned to Punta Cana after two years with signing up with Travel Smart. We previously stayed at Memories Splash and chose to stay at Royalton this time to avail our Diamond Club experience. The amenities at the hotel were fabulous! We were celebrating my Father’s retirement and Aurelina Yan went out of her way… Read more “Return for Diamond club experience”

We were at Chic Punta Cana for the third time in a year, we just love this place: Great service, starting from front representatives, would like to thank Ana Marte and Ana G from Travel Smart they both did the impossible to make our stay great!! Food was great, breathless beach, spa is a five… Read more “Great vacation ❤”

Shout out to the beautiful ladies of Travel Smart: Traceann, Madonna, Tasha, Keisha,Monique and the warm and friendly young man Paris who went above and beyond to make our stay enjoyable. Additionally, I would like to thank Senior Sous chef Nigel McLean and sous chef Fitzroy Campbell who made Jamaica Night buffet exceptional. The entertainment… Read more “Service”

We stayed at the Hideaway at the Royalton, in Negril and it was an awesome experience. We were there to celebrate my birthday and to spend some quiet time together. Upon arrival, we seated and immediately put in a relaxing mode by DEMAR (Travel Smart) and we knew that we were in good hands. We… Read more “Dream Vacation at the Hideaway, Negril – Sept 2018”

Thank you 😊

My husband and I chose Royalton Negril this year because we had a great time at the Royalton Riviera Maya, MX last yr. They DID NOT disappoint! The view, from every angle of this resort, BLEW ME AWAY! From the lobby, to the room to the ocean views, it’s one of the most beautiful places… Read more “One Of Our Best Vacations To Date!”

We had such a wonderful time on our stay, the new year celebration was amazing good food and good party afterwards. The beach party on friday night was also amazing. And our romatic dinner (1.5 lobsters) it was to die for, just amazing. Our travel smart team was amazing and a special thanks to goes… Read more “New years celebration”

recent vacation , overall good experience |special thanks to travelsmart ,, for their help Keisha , Anthony life guard for help and assistance Food was fresh and tasty , swimming pool and beach area excellent

This was a lovely resort with many things for children to do. The lazy river, mini golf, and flow rider are great additions to the Royalton brand. This was our 3rd stay and it was our favorite. The food and staff at Rio were exceptional. Our butler Max was also exceptional and so very nice… Read more “Presidential Suite was Great for Family”

When we got to our room we had a ‘Honeymooners’ banner across the door which was a lovely surprise. We were also greeted by a bottle of bubbly and chocolate strawberries on the bed as well as the room being beautifully decorated in fresh red rose petals. Throughout our holiday we continued to receive the… Read more “Dream Honeymoon in the Hideaway.”

This resort is the BEST resort I have been to and I have spent thousands of dollars at Disney. Best part of this resort is the STAFF. If you want to feel important come here. Roy and Kris were our butlers and they were very good. Nordia and Keresha and Santini were great with Travel… Read more “Please Come Here”

Best Vacation Ever. All we had to do was wake up. EVERYTHING else was there OR done for us. GET TRAVELSMART, especially for the Butler service. Ours (Andy) was sublime. Kids and adults alike had an amazing time – day and night. The staff was wonderful throughout the entire property – from concierge to bartenders,… Read more “The Royalton Life”

My time at the Chic by the Royalton was perfect. Accommodations were pristine and staff was awesome. I would love to especially thank the best TravelSmart Reps within the company for making my stay and Im certain everyone else’s stay extra special. These beautiful Reps are Anna G & Anna M. During your stay ,… Read more “TravelSmart Reps, Anna G and Anna M were the absolute best”

Our stay at the Royalton White Sands was truly amazing. We are TravelSmart members so we had Diamond Club service. The staff was always professional and accommodating. Leighton and Tamara from TravelSmart called and checked on us daily to make sure all of our needs were met. They bent over backwards to make sure that… Read more “Amazing experience!”

Excellent experience at Royalton Suites, beautiful place we will definitely come back…Thank you Sheila, Mara, Alex!!!

We had an amazing time on trip great food great service. Ana G and Ana Marte from Travel Smart made us feel at home. Will definitely come back. Food was amazing and the room service was excellent and housekeeping was done twice a day

The resort is beautiful and the staff made this an all around magical experience. We were motivated to work out every morning by the AMAZING fitness instructors and you can’t find a better bartender than Peter. Additionally, Tamara (our Travelsmart concierge) made sure all of our needs were met and surprised me on my birthday… Read more “Excellent staff and gorgeous grounds!”

Good people, good vibe aswome buttler Edward 😊

This is our 5th time at the Royalton. This time to celebrate our parents Anniversary and my mom’s Birthday. What a trip! Amazing Staff treating us all like royalty. The Chairman OMG Fantastic, Food so good, entertainment always awesome. The little extras that TravelSmart made happen were more than anyone could ask. From the gorgeous… Read more “Anniversary/Birthday Celebration”

Just got back to England after an amazing 2 weeks at the Royalton Riveria Cancun. We got up early to see the sun rise on our last day 13/3/20. Also had an amazing Romantic dinner on the beach. Once again many thanks to Alexx, Alfredo our butlers, Juan Jose our concierge and Francisco on the… Read more “Thank you Travel Smart.”

I traveled to St. Lucia in November 2019 for my birthday solo. Family and friends though I was crazy going alone but it was and adventure I wanted to do alone. I stayed at the Royalton Resort & Spa and it was a memorable stay. I booked the presidential one bedroom ocean view suite and… Read more “Birthday Getaway”

Having fun with the lovely Daniusa with Lucien A Graveline at Royalton Punta Cana.

We were here on vacation in late March 2017 and stayed in an adult only area with a swim out. We are very happy with this room and the service that was provided. The rooms were kept very clean. The food was excellent! The spa was very relaxing. We want to thank all the people… Read more “Best Vacation Ever”

Omg went in to town and look who I found on my day off, Dwayne my Service agent. Awesome birthday 🎂 gift

Had a wonderful vacation in Jamaica met some wonderful people some outstanding workers Tracy from travelsmartvip and our butlers Shawn and Kerice

Loving Travelsmart service with our Tracy!

We had a blast of an experience! The food was great! People were friendly! The rooms were clean! And the level of excellence was maintained (my special mention to our chamber lady – Jaquelyn Eucebio, she did a great job cleaning our room). Kudos to our travel smart building manager – Crispin Luis, he took… Read more “Psalm & Czerysh’s Wedding”

I recently visited blue waters. My customer service representative for travel smart was Tamara. She is a doll, very helpful and does her best to make sure everything work out. She is knowledgeable and easy to speak and work with. Her goal is to make your visit spectacular. Everyday she called and checked on us.… Read more “Royalton blue waters (Diamond Club member)”

We have had one of our best holidays and stayed for 9 days in Chic Royalton. Our personal assistants of building 7 Delfin and Precimus from TravelSmart VIP are the best. Thank you both.

Very clean, upscale, attentive and service oriented staff. Booked through Travel Smart. Our Travel Smart liaison, Tamara Scott, was awesome and made sure every need was met, particularly in helping to celebrate my wife’s birthday. I’d highly recommend.

Very accommodating staff (Ana Luisa and Keren from TravelSmart, Omar, Ronald to name a few) who always want to ensure your vacation is the best. Sleep, eat, play, party well at this new/beautiful just the right size resort. Can’t beat this winter getaway.

My Godmother Tess B., Len, and myself Precy RamosI were really amazed and grateful with Aurelina, Mayra, Daniusa, Andy, Maria, Gabriela, Yaihira, Esmerlin of the diamond club, and of course, Ismael the TravelSmart Member Services Manager of Royalton. Marlon, Maria, Oscar, Luis, Mario of Travel Smart Royalton Punta Cana Resort who surprised me with lovely… Read more “Awesome 60th Birthday Celebration October 7-13/2018”

The décor of the resort had a younger vibe which we enjoyed very much. The rooms are clean with no issues. The mini bars where awesome however ours was out of vodka. All we had to do was ask the concierge in our building and it was replaced as soon as we asked. We joined… Read more “May 2018 Visit”

WoW, forget the rest Royalton Antigua is the Best!!!. We arrived at the resort and was welcomed with so must love it was amazing, all the travelsmart team where truly pleased to see us and nothing was to much trouble, Tamara, Tonya and Roxanne make you feel wanted, we where in our room within 25… Read more “Fantastic Holiday”

This has been a very special vacation. Thank you for everything. It was perfect!

Robert with Diamond club, and Aurelina with travel smart did an amazing job on taking care of me and my husband. Their commitment to what they do showed through what and how,they did they job. We are grateful for them in this vacation.

The travel smart attendants Gabriela, Milagros, Maira, Andy B. , Daniusa and Aurelina treated us the best. They provided us with a special service. They treated us like Kings and Queens. Every couple of minutes they would check up on us. They were so friendly and treated us like family, but everyone in the hotel… Read more “Diamond Club”

Great time at Chic. Staff is friendly and resort is beautiful. Franklin L. Santana at the Royal Spa was a great host and was the best. We have stayed at the Royalton Punta Cana as well as Royalton Memories and the Chic ranks right there with them. The Travel Smart concierge staff of Ana and… Read more “Trip to Chic”

Ana Louisa of travel smart member service was so great and helpful and made our stay so joyous and sweet. She is so lovely, sweet, and has a great customer service relation and I will always come to chic because of Ann l.

We stayed here last September. I apologise for the late review, but I had a family bereavement just as we came back – so it’s been a very difficult time – however- better late than never – especially with regards to this resort We were greeted on arrival by the amazing Lazaro Morales from travel… Read more “Excellent Resort – excellent team”

Our Travel Smart member services team of Tamara, Valique, Shaquille and Dwayne went way way beyond. We cannot say enough about these four meant to us and our stay! We would return to this resort for these four friends alone.

From the minute I walked in I feel in love with this place. I was greeted by a very help women name Lissette Ortiz from vacation club. She helped me get settled in and checked in. Lissette as well as Aurelina Yan and Ana Garabito were very helpful. They made my stay more enjoyable by helping me out… Read more “This resort was the awsome!”

Our Travel Smart concierge, Lazlo, was fabulous. He checked on us several times a day to see if there was anything we needed. He would even come find us around the resort, to make sure we were taken care of.

I took my son and daughter to the Hideaway as graduation presents and we were not disappointed. We thoroughly enjoyed our whole stay and the service was absolutely top notch. Special kudos go out to our travelsmart concierge, Linda, who, even with our ever changing minds and schedule, was able to accomodate us. We wiil be… Read more “Totally worth it!”

Our 5th trip to this resort. Still great service, rooms, food and amenities. Beach had some seaweed. They would clean it up but we prefer the pools anyways. Travelsmart Member services stand outs were Ana Puala, and the two Linda’s. Staff and waiting service was also excellent. Never waited for a drink at the pool.

My second time at CHIC, and for sure there’s going to be a third time. All the staff is fantastic but Catherine, the Travel Smart agent, made the difference she made our stay a fantastic vacation. David the butler, there is no works of thanks for his excellent service. The food is super, the drinks… Read more “Second Time…even better!!!¨”

Beautiful hotel, great view from balcony, wonderful TravelSmart Consierge’s (Clifford and Frank) who went out of their way every day to offer assistance with anything we required or would like, info and lovely conversation. Very pleasant people to interact with. Food was great with a wide selection of most any food you could want. Atmosphere… Read more “Family Vacation – Cheri Randell + Glen Sander”

We had such an amazing week at the Royalton Riviera in Cancun celebrating my husband’s 50th birthday! We owe Juan Jose a HUGE thank you for all that he did to personally ensure that our stay was comfortable and fun!! He took great care of us! The whole staff at The Royalton is top notch!!

We traveled as a family of 12 and had a memorable, relaxing time! My husband and I celebrated our birthdays there – when we arrived at our room there was a “Happy Birthday” banner hung across the door – we were so surprised! We upgraded to the Diamond Club and we are sure happy we… Read more “HIGHLY Recommend the Royalton “Bavaro” – a LUXURY resort”

Excellent services commented to Tamara, Tracy-Ann, Ricardo from TSC; Mitzi-Ann, Miliner, Rushane, Debbie, Toya, Roxanne from Gourmet Marche; Toni-Ann from the Spa; Tricelle, the soft spoken lady at the Diamond club lounge;From the Private Cabana – Daryll and Kevis; Kineil from room service. And nevertheless Chef Kevin. You guys are really the asset of the… Read more “Celebrations June 27-Jul 7, 2018”

We are members of the Travelsmart vacation club and this was our 11th vacation on our membership. Our second time back to RRC, the welcome could not have been warmer. With banners saying “Welcome Back”, to beautiful flower arrangements in our suites., we knew this was going to be a memorable vacation. TRAVEL SMART: Our… Read more “Travelsmart and RRC delivers again”

Maravillosa experiencia en chic punta cana. Ana Marte member service travelsmart gran atención. Un hotel excelente donde pasar las vacaciones. Muy acogedor y todo el servicio muy amable.

Excelente locación.Personal amable ,sobre todo Ana,Lissette y Aurelina de TravelSmart, se portaron superbien e hicieron nuestra estancia muy placentera.

This was our first TravelSmart vacation and we could not have been happier!! We got upgraded to a fantastic suite!! The service was excellent! We enjoyed all of the restaurants and the breakfast buffet was fabulous!! We were in Diamond Club so spent a lot of time in the Diamond Club Bar and grill. The… Read more “We will be back!!”

J’ai eu un excellent service avec Israel Uul au Royalton Hydeway à Cancun. Merci Israel xx

We had a fabulous time at Royalton Suites Cancun with our TS family! Sheila, Mara and Danny were the best!

Amazing week in paradise with Nadege Carla Faithline

From the grand entrance of this beautiful resort to the daily vip service we were given…..The Royalton Cancun is defiantly a vacation spot to enjoy!! The elegant and professional welcoming we received the moment we arrived to the hotel was exceptional to the very end , last good bye from the famous “Mocca” at travelsmart,… Read more “Totally beyond my high expectations………”

Nous sommes allés au Royalton Cancun Resorts and suites fin février début mars. L’hôtel, neuf, est très beau, bien entretenu (le contraire serait dommage) Accueil efficace au lobby Diamond même si pour des francophones il serait bon d’avoir quelqu’un parlant la langue, au moins un peu. Grand merci à Sandra de TravelSmart, francophone, qui s’est… Read more “Bien mais peu s’améliorer”

This was a great resort and the food at the restaurants was great. It is a large resort with more than enough pools to choose from so you don’t feel like any were overcrowded. The gym was one of the nicest gyms I have seen at a resort. Walter and Keyla with the Travelsmart team… Read more “I would definitely recommend this resort”

We are charter members of Travel Smart. There were three Royalton workers that really stood out as excellent representatives of Royalton. They were Simone at the Diamond Grill, and Zera and her manager Gerard at the Dorado. We were guests at the Hideaway two years ago and our Travel Smart Representatives at that time were… Read more “Wonderful mid winter getaway”

Me encanto el servicio, la comida, la seguridad entre otras, en especial me encanto las atenciones que recibimos de los empleados principalmente de Aurelina, Ana G y Lissette Ortiz de travel smart. Les recomiendo mucho el hotel, especialmente cuando vas a vacacionar en familia, ideal para los niños ya que tiene un parque acuático súper… Read more “Vacaciones”

This hotel was everything and more. The kids loved the waterpark!! Crispin, Alfonso, Robin and Julio our butler were exceptional!! Aurelina, Lissette and Ana from TravelSmart, took great care of us!!

Had a wonderful time at Royalton Punta Cana. 

Everything about the place is amazing – staff, entertainment, pool, food and etc. I had a blast! Our travel smart concierge, Crispin, was also very nice and helpful – what an awesome dude! I loved that there was always an event happening at the resort. What I also liked about the resort is that they… Read more “THE BEST RESORT EVER!”

We are members of Travel Smart (Royalton’s membership program). We chose the Royalton Negril Hideaway for our 15 year anniversary trip. The member services team took great care of us. Our Member Services Manager Judine coordinated a room upgrade and butler service for our trip. Our butlers Jermaine and Kumar were very helpful making dinner… Read more “Anniversary trip”

Ana Marte Member Service, took great care of us as Vip members and catered to all of our needs. The all around service was great… Friendly waiters, bell hope, front desk and food all 5**** treatment.

Fitness staff were amazing – Kaffain and the others were trained professionals who encouraged you to give it your all. Equipment was top notch. Tamara, Garish and Horace at Travel Smart were great – filled all our requests and explained our plan. Keviss at the beach serving us was terrific and Marlene at Calypso was wonderfully delightful

Last day at Chic Punta Cana with Ruben and Ana

We are on our second last day here at Chic and have to say that the atmosphere has been the best we have experienced on any of our all-inclusive trips. It’s not hard to tell that this resort puts all effort in to their employees making sure the guests have everything they need and are… Read more “Love this place!”

Our stay at Hideaway Riviera Cancun last week was great. We especially would like to thank Alexx O. , and Alfre for their excellent service as butlers – they were fantastic!😊

Stayed at the Hideaway for a week with my adult kids. We had a great time. Nadine from Travel Smart was so kind enough to upgrade us to a suite !!!! Beautiful suite with king size bed. Staff at the Diamond Club were amazing. Nadine, Keitha and Sadie would check up on us, daily to… Read more “Great Service, well maintained and excellent food”

As members of the Travel Smart vacation club we were treated as true VIPs. Linda and Ana Paula ensured that our stay was comfortable and that we had a great stay at Hideaway. The staff are very friendly with a high level of customer service. Jose, you rock! Thank you guys for making this a… Read more “Great Time!”

We had a great stay at this resort the food and service was great and the staff where wonderful Ana Marte And Keren Gregory and Gary Scott from travel smart services made sure our stay was GREAT thanks again

Royalton Bavaro is a marvelous resort. Travel Smart crew Keren, Edward & Gregory went above and beyond to ensure every detail of our holiday was what we wanted. The staff at the Diamond Club bars and pools were always very friendly, cheerful and efficient. Special thanks to Miguel and Juan at the Casino bar, which… Read more “Excellent service”

Food and service are amazing! Kudos to Raul, Pedro and Gabriella for taking awesome care of us all the time at the pool and beach For everything else Keyla and Patricia from Travelsmart made this a fantastic vacation!!

Had an amazing time with the girls( five of us) at the Hideaway Negril last week. We are at most grateful to PARIS and KEISHA (Travel Smart), they have gone and beyond with the service provided to all five us. Paris went and beyond making sure we were all satisfied, happy with all of our… Read more “Wonderful & Relaxing Vacation getaway”

This is our second time going to memories, and this time we went thru TravelSmart VIP, and our experience was fantastic! Now no trip goes with out problems or issues, and we had a few minor issues which got handled promptly and to our surprise better than we expected. Now with the Royalton properties if… Read more “ABSOLUTELY LOVE THIS PLACE!””

He pasado una exelente vacaciones. La gente del club nos ha tratado a cuerpo de rey. Me senti super tratado por la accion Aurelina, Gabriela e Ismael en el club de travel smart….

Just returned home from a week at this amazing resort with my sister. We loved every second of it! The service was top notch…our Travel Smart hosts Paris and Monique were not only attentive, but also very kind and informative. The staff was engaging and friendly…I had more hugs in one week in Jamaica than… Read more “Sisters Vacation Paradise!”

we had a great time at the Royalton whitesand Diamond club Special thanks to our top notch conceirge Tracy Anne(Ms Tee), Fabeine ,Demarlie and our Hardworking housekeeping Diseiree Rm 402 Keeping our Rooms spotless clean with fresh bedding every day of our stay — KUDOS to you Guys .. we had such an awesome Vacation… Read more “Great Time”

Had a wonderful time with these lovely staff here at whitesands.. Damarlie &Fabeian made sure all our request honored.. Petrula, Dupalee always wore a pleasant smile on there face.. really made our day… Special shout out to Comar, Meliesha, Tracey-ann, Fabian and all the other members of the travel smart team… #blackfactmusic #unpredictablemusicvybzz #teamfullyblack to the world🇯🇲💯

Daniusa Edwege and Olivia are the best hostess. 

Since the moment we arrived there was nothing but pure pampering and excellent service! The guys at the Lobby Bar (Basilio, Martin and Brendalisy were Fantastic!) Our travel smart butlers, Keren and Ana were always attent to our every need!! This is really a spot to sit back and relaaaaax! Can’t wait to return!!

We are TravelSmart VIP members and have stayed at the Royalton resort in the Dominican Republic and the Royalton resort in Saint Lucia. We arrived in Antigua on June 8th with our daughter, her husband and our two grandchildren from Newfoundland, Canada. Our expectations were for a resort that just opened five weeks prior but… Read more “Amazing holiday on an amazing resort with amazing staff!”

We stayed there for 7days, thanks to Keren and Ana from travelsmart and the rest of the staff they went ABOVE and BEYOND to make sure that we had the PERFECT vacation and we did,…so most definitely we will be returning!!!

Beautiful well kept resort but it’s the returning staff that make it so special. Special consideration to Martin, Carlos, Joel and Lizabeth (Outdoor Attendants), Jorge (Petite Hideaway) and Jesus (Grazzi) Restaurant Mgrs, Alexjandro (Sommelier), Estaban (Lobby Bar) and of course Walter from TravelSmart.

I’m a member of Travelsmart so I automatically get Diamond Club services when I go to the Royalton properties. I believe that if you are going to vacation here, then diamond club is the only way to go! Diamond Club gives you full access to the entire property in VIP style with top shelf liquor.… Read more “Diamond Club is the best!”

My bestie and I spent 6 days at the resort as a Diamond Club member. Before our arrival our wonderful travelsmart member service team Carla and Keitha were in touch regarding the upcoming trip and welcomed us upon our arrival. Daily we received a call from either one to ensure all of our needs were… Read more “Sun, Fun & Relaxation….”

nous avons loger au memories,mais nous avons passer beaucoup de temps au royalton et en tant que client du diamond club,nous sommes allez visiter la nouvelle hotel royalton avec Andy Benjamin.C est une hotel magnifique,le surf et la grotte avec un bar dans l eau est vraiment cool!nous avons visitez une suite presidentielle,ca nous a… Read more “Andy Benjamin, quelle personne formidable!”

We are members of Travelsmart therefore have Diamond Club. When we arrived Gaby and Anna at the Travelsmart desk took care of us. They reserved all our restaurants and twice at the spa. They are incredible. The food at the buffet is excellent. There is a special section for the Diamond Club where you get… Read more “Royalton Travelsmart Dec 26 to Jan 2, 2018”

Me and my husband visited this resort Aug 29th-Sept 2. This was one the most amazing trips that we have taken so far. From arrival to departure all the staff members that we encountered were friendly and professional. Special thanks to Fernando in the buffet dining room. He was always helpful fast and professional. Renee(… Read more “Best trip ever….”

We had a wonderful time at royalton blue waters with the help of our travel smart member service agent. She was great. Tracy is the BEST member service agent at Royalton Blue Waters. 

We spend a very pleasent week at Chic Royalton Punta Cana. Excelent food services. Great day and night life entertaiment. Our Travel Smart concierge Marcelino was very helpfull with everything such as information, services, hotel detail. Kristal, excellent entertaiment manager. We enjoy all the hotel activities. Thanks to everyone, at Chic Hotel, for your hard… Read more “Our Dream Vacation”

My family of 5 visited for the second time and we couldn’t be more impress, the week went way too fast, starting from the beautiful clean and well keep grounds to the service, food and excellent weather despite hurricane season, check inn was a breeze, friendy and professional staff are constantly greeting you everywhere you… Read more “Another week in paradise! Sept 11-18”

Will definitely come back, best hospitality ever!

Fui con una pareja de amigos y nos encanto el hotel las playas y especialmente la atencion del personal. En nuestro caso en todo el complejo. Principalmente en restaurante y especialmente en la recepcion pues la señorita aurelina yan nos brindo informacion y atencion constante a lo que sumó su simpatia y paciencia por lo… Read more “Hotel royalton punta cana”

Excelente servicio Es nuestra segunda visita Y nos tienen Cuativados Los meseros siempre atentos Nuestro Travel Smart Concierge Marcelino Nos brindo una excelente atención Compartió buenos “típs” para los tours Y el spa… restaurante hunter muy rico

We got back Friday night from one of our most favourite holidays, ever! This was our third stay at Chic – and it never disappoints. In fact, it just keeps getting better! We belong to Travelsmart and were very happy with our warm welcome by Keren and Ana Marte. Ana was helpful throughout our whole… Read more “It just keeps getting better!”

Very impressed with the friendliness of the staff. We loved your employees Ruben and oscar of TravelSmart. We also loved the pool acitivies and fitness. I would definitely go back to the resort.

We have traveled various beach side resorts, and none have compared to the chic Punta Cana. The staff went above and beyond to make us feel welcome, comfortable and relaxed. The room was quiet and comfortable. All the food and drinks we enjoyed during our stay were fabulous and served by wonderful staff. Our two… Read more “Best vacation ever”

Our travel smart concierge name was Rohan. He was very new to his position however he was one of the best hard-working concierge’s we’ve ever had. He went above and beyond and out of his way to make us stay comfortable and enjoyable. He was a very pleasant respectful and kind person With the grounds… Read more “Great job Concierge Rohan”

Staff was outstanding, Butlers Bernadine & Odane made our trip the best ever. Travel smart liaison Tamara Scott made our trip extra special.

Fueron unos dias de relax total ,de primer nivel. la atencion excelente en el Diamond Club. gracias Aurelina, Ana, Lissete y Mayra de travel smart. muy atentas. pasamos los momentos en la piscina los tragos y los tobaganes en el parque acuatico del memorys. fue muy lindo para los niños y tambien para nosotros los… Read more “ESPECTACULAR”

My wife and I travelled with our baby to Royalton Blue Waters and White Sands (we stayed a week at each). The service was amazing from the time we arrived until the moment we left. The staff really make this place something special. The accommodation is beautiful and luxurious and the amenities are top notch.… Read more “5 Stars”

The Diamond club is amazing! The service and the staff are wonderful! Plan your next trip to stay here. Tamara Scott and Nadia Bailey from TravelSmart VIP at the Diamond desk and will help you with everything!

Me encantó la clase de spinning con Katy y la de TRX con Daniel, ademas que aprendí muchas cosas buenas para mejorar mi salud y mi cuerpo. Super buenos instructores! Y la atención de Linda super especial en el seguimiento diario como socio Travel Smart que somos. Excelente calidad en la comida que ofrecen en… Read more “Wow atención en el GYM – Katy y Daniel”

This is an extremely fantastic place for vactioning, the service and hospitality is amazing. Ana Marte from member services was EXTREMELY helping with anything and every need we had. I can’t wait to go back.

I was leary about the property reading all the mixed reviews. We came in with an open mind and We absolutely love this place. We are currently stii enjoying our amazing adventure. The staff here work so hard and always have a smile on their face! Starting from check-in we were welcomed like family. We rented… Read more “Best birthday ever!!!”

We had an amazing time! CHIC had been recommended by some friends. It did not disappoint. The staff met any and every need we had. We stayed in the Diamond Club with an ocean view. Anna at Travel Smart also assisted us in any way she could. If we had a question she was always very helpful… Read more “Five Stars Not Enough”

An absolute wonderful experience at Chic Punta Cana. Thanks so much to Ana, Ruben and the rest of the staff!!!!  ❤️❤️❤️❤️

Staff are brilliant. Yris from the beach bar and the TravelSmart concierges from the block no1 were more than kind. Always helpful and amazing. The resort is clean constantly and the facilities are brilliant. I would go again definitely.

We spent a week there with our 5 year old daughter, and she had a blast. I would particularly like to mention the very helpful and friendly staff everwhere; in particular, Rawle our Travel Smart Concierge stuck out bending over backwards for us when our daughter didn’t feel so well upon arrival after a long… Read more “Beautiful location, wonderful service”

This is the BEST TEAM I have ever have with Travel Smart traveling to different locations. Tamara and Dwayne were the greatest. They were so helpful and caring. I felt like they were my Family. The room and everything was perfect. I was so welcomed. It is my Birthday and I felt like a queen.

El personal es tan amable que te hacen vivir en un cuento de hadas, gracias a Ana M. Y Ana G. de Travel Smart Club Por sus distinciones y por ese detalle que me pusieron en la habitación de mi cumpleaños. Merece volver un montón de veces porque cada vez que vas te hacen sentir… Read more “Vacaciones de ensueño y con las mejores atenciones, este hotel en particular te hace sentir como en tu propia casa”

From the time we arrived until our checkout on the last day we were treated like kings and queens! The staff were amazing especially Miguel our butler and Chrispin our TravelSmart building concierge! They did everything and much more to make our stay amazing! We will be coming back to this resort many times!

De var ett av dem bästa hotellen jag någonsin bott på! Servicen var toppen och all personal var supertrevlig! Och jag blev till och med vän med flera av personalen vi älskade Carlos, Jhonny, Tutti frutti, Christobal och Mayra från Travel Smart! Även vår personliga butler Nazario var supertrevlig och frågade oss hela tiden om… Read more “Det bästa hotellet någonsin!”

Excellent benefits, with this membership. But the most important is the excellent quality of employees and amability, as Ana G., Aurelina and Julio Cesar. At every moment they ask you how was everything and what, they can do for us. The best service I have ever received, I feel like a Queen. Thanks by your hospitality and… Read more “Travel Smart, Club Diamond”

Do not be fooled by these bad reviews you may see here and there about this place. I spent 5 nights at Hideaway with my wife and we absolutely LOVED IT!! I actually think it looked better in person. Staff was super friendly, rooms were cleaned twice a day, food was amazing and service was… Read more “Don’t be fooled by the bad negative reviews.”

Nous avons fait 3 vacances dans le Sud , au Royalton de la REP.DOM. et avons été très satisfait sur tout durant notre séjour. Avec regret, nous ne pouvons plus bénificier de nos smartpoints et nous voulons les vendre. Après vérification auprès de l’autorité du club , nous pouvons le faire. Il y a sûrement… Read more “Nous avons fait 3 vacances”

Estuve 1 semana en el hotel y el servicio fue excelente desde que llegue, gracias a mi concierge Ana Paula de Travel Smart que me hizo sentir como en casa con su recibimiento, al igual que su compañera Daniela, me encanto el hotel! La comida igual fue excelente, especialmente en un restaurante llamado Hunter. Felicidades!!!!… Read more “Excelente servicio”

Our first visit was an awesome one…the resort was great and the people were even better! Our Travelsmart team was the best…Carla and Sharice really cared and did all they could to make sure that our time there was all it could be, both on the resort and off! We are already looking forward to… Read more “Loved it!”

Best Club in Riviera Cancun!! Travelsmart Membership experience great every time; Professional services from day one. Good environment with a helpful staff and they make sure you have the best attention overall.

Royalton is simply royal. Staff made my family and I feel like royalty. Especially our TravelSmart concierge Walter Alexanderr. Walter went above and beyond to make us feel right at home.

We had a great time. We went for our honeymoon. We love the service and the people are excellent. We would recommend this trip for couples who want to go. Ana Marte at member services is superb. Hector with diamond club was very experienced and well versed in English and had a great sense of… Read more “Honeymoon”

Thank you Fabeain for the amazing service at The Royalton White Sands in Jamaica. You went above and beyond our expectations!!!!

Thank you to our travel smart team: Tracy Ann, Fabien & Damarlie. We had a wonderful experience and look forward to our next travel smart vacation at Royalton Blue Waters.

I have nothing bad to say regarding my stay! It was a memorable experience! The food was excellent! The bed was very comfortable! The room was super nice! The staff will do anything to make your stay a memorable experience! If I could give more stars, I would! Luisa at the TravelSmart service desk is… Read more “Exceeded my expectations!”

Had the best time at Royalton Negril with my sister. He hotel and property was beautiful. The He food was great and the room was absolutely beautiful. But the thing that stand out the most to m was the staff namely Jason from Travel Smart, Denesha our Butler and Okeem from the Diamond Club Bar.

Royalton Bavaro with the best Travel Smart Rep that there is. Thank you Esther for a fabulous week in Punta Cana. — with Chris Harold.

We belong to travel smart and have been to the Royalton in different locations. The Blue Waters was fantastic. We had 4 rooms 2 of which were swim outs. That is a must! The customer service is above par in all areas. The employees can’t do enough for you. Rooms were spotless and everything worked!

Where do I start?? This resort is absolutely beautiful!!! The staff must be the most patient and very special selected group of people. They always tend to the demands of their guests, they went to the moon and back to ensure we were taken care of. Travelsmart rep Tamara is one of the kindest, attentive,… Read more “Birthday from Heaven”

Arrival-We chose to arrive via helicopter due to the numerous comments on length and car sickness potential. St Lucia helicopters was wonderful. It was an 11 minute flight. We arrived at the resort less than 1.5 hours upon hitting customs. Highly recommend this!! At the resort we were immediately greeted by Travelsmart agents and immediately… Read more “Family of 5 from Ohio”

We celebrated our 50th Wedding Anniversary in September 2019 and because of the hurricane season, decided to have a holiday in the Caribbean in early Spring 2020. We picked the Royalton in St Lucia in February and were we glad that that we did. The “All Inclusive” was the best that we had ever received… Read more “A Fantastic Anniversary Holiday destination.”

Excellent hotel!!! I loooooove my butler Johan, he was awesome. Keren from member services was very helpful. Anthony from Travel Smart was awesome!!!!! The entire trip was soooo much fun!! I will definitely be back!!

The Royalton Riviera Cancun is a beautiful resort. We recently stayed the last week of February. Our room was very nice. The pool areas were very well kept and the staff was very attentive. Gaudalupe was our server each day and she always remembered us and what we were drinking. The ate at the Indian… Read more “Royalton Riviera”

We would like to thank Ana and Keren in the TravelSmart VIP member services for making this a wonderful experience. They both went out of their way to make all our wishes come a reality. They both looked after us like we were family. Thank you

We went to Royalton White Sands for our family vacation . We personally love this place , our experience was wonderful from beginning to end! Big shout out to all the Diamond Club staff and Travel Smart and special thanks of course to Tamara and Ricardo ! The customer service at Royalton is very good… Read more “Had a Fabulous Vacay !”

Nos encanto el hotel y las albercas para niños. Es la tercera vez que vamos. Los restaurantes con mucha variedad de comida y muy buen servicio. El servicio de bienvenida y Concierge de travelsmart nos hicieron pasar unas fantásticas vacaciones. Gracias a Giovanna y Walter por ayudarnos en todo para nuestra estancia. El hotel es… Read more “Perfecto para familias con niños”

This is my kind of happy place! Thanks to Valique and Anna!

We just spent 2 weeks at this Hotel and had a great time. The gorgeous views were nice but the exceptional staff made our vacation memorable. The Diamond Club beach chair attendant staff of Eduardo ,Karlos, and Alan were incredible! They were always quick to find the appropriate chairs to perch upon and doing their… Read more “Staff Makes a Holiday”

Pasamos una semana en el hotel y en todo momento el personal de atención a socios mostró un excelente espíritu de servicio, en particular la Srita Ana Paula Fernandez estuvo en contacto con nosotros, fue muy amable y resolutiva. Definitivamente hizo que nuestra estancia fuera más placentera. Muchas gracias. Familia Sanchez

Our concierge, Shannon,was very attentive. Any questions we had she got answers for us. Anything we needed she had someone get for us. Our room was nice. We had a bay view room on the 6th floor. We liked having a ceiling fan in the room. The food at Hunter steak house and Grazzie was… Read more “We had an amazing vacation”

Sad saying good bye Damarlie after a week of fun in the sun. Thank you for taking care of all our needs in Jamaica

We are Travel Smart members. This is our 12th trip with them. This resort in one of the most beautiful in the group! The food at this resort is a step above the others. They have a new restaurant in their offering Rio, and it is great. The staff as a whole were wonderful as… Read more “Fantastic trip!”

There is not even enough room in the review to be able give the praise I would want to for our recent vacation to Hideaway at Royalton Negril. We were greeted by Stacey Ann from Travel Smart. She was so kind and warm. She took time to answer our questions and show us around the… Read more “September Vacation”

What can we say this hotel and the swim out room were awesome. the staff, the travel smart concierges Trinianna and Olivia were above and beyond. If I could give more stars I would. what a fabulous time in Jamaica. to God be the glory

Had an amazing time on our honeymoon! The people in Jamaica are so welcoming and super nice! Everyone goes above and beyond!! The weather was beautiful; the hotel was beyond beautiful and the country itself was amazing! Our TravelSmart members service agent PARIS put so much detail and love into making our honeymoon extra special!… Read more “Honeymoon trip!”

We met Ana Luisa member service and she took excellent care of everything we needed to make our stay there a memorable one for us. We really love the buffet, the food was very delicious and the staf was very helpful and friendly. Over all, everyone was so service able.

We recently returned back home to Saskatchewan,Canada after spending 12 nights at the Royalton Riviera Cancun. We would like specially thank Isaias, our concierge, for being very organized and attentive before, during and after our stay. He is very efficient and friendly always🤗 For the lovely Paty for meeting with us on numerous occasions to… Read more “Until next time”

I love the Royalton Antigua. The people that work there made it an amazing time. Our concierge Rochelle, Deandre, and Simson made us feel like family. Cathy(front desk)Nigel and Dewey(martini bar)Romancia(score bar)Jesse and Brian(Hunter restaurant)Thomas(bell guy and the front)Sephra(she does everything)Q(at the beach)Tracy(caribbean restaurant)Denise(from travel smart)and a slew of others made this trip a blast.

The travelsmart staff composed of Tracy, Fabeain, Demarlie and Maurely was top notch. Our rooms were well stocked and we did appreciate the attentiveness to detail. The staff was very friendly and approachable. Their personalities also made it easy to have conversation that made our stay more enjoyable. We would highly recommended this team if… Read more “Top Notch”

Gracias a todos absolutamente a todos el personal en todas las áreas del Hotel … Fueron excelentes anfitriones en todos los sentidos. Bendiciones y gran prosperidad día con día !! Y al personal de Travel Smart sin excepción. ❤ Aurelina… Daniusa…Mayra ..Andi.. Luis y Óscar. Y todos los demás. Que Dios me los bendiga… Siempre…… Read more “Marco Antonio Porras y Kattia Lucía Salazar Alvarez”

Shout out to Fabeain and the crew in Montego Bay for a fabulous vacation!

We visited for the first time in may and now in Sept, first visit found some flaws but very understandable since it’s a new hotel, surprisingly only 4 months later the hotels it’s running like a charm and to the expectations of the Royalton chain, we had such an amazing time that we will be… Read more “Second stay!…another hit!”

El 23 de junio nos instalamos en el Hideaway , si bien nuestra reserva era para el Royalton Punta Cana Resort & Casino la gente de Travel Smart nos sorprendió con un up grade en una de las hermosas habitaciones del hotel solo aduiltos (HIDEAWAY), entiendo que al ser socios y al haber tenido una… Read more “Maravillosa semana”

Our Butlers and representative for travelsmart Tanisha, Paul and Tamara were excellent. This the best service We have ever had at a Royalton Resort.

This was my second vacation at this resort. My husband and I love it because it is small and allows us to get around without too much walking. The rooms are very well appointed and the staff is extremely friendly and always available if anything is needed. The service staff was very helpful, especially Keren… Read more “Great boutique resort”

Hotel, food, pools, drinks were all great. But it was the people that made it one of our best vacations. You’ll never meet a friendlier group from the manager Luis and Travel Smart member services Tamara Scott, bellmen Harland and Jeremy, Cabana men Kevis and Wilford, butlers Latonya and Denville, And Travel Smart Rep Verona.… Read more “Fantastic Time”

This the best service I have experienced in a hotel to date. The hotel was clean and so was my suite with a feeling of luxury. My dietary requirements were well catered for and I was particularly impressed with the effort staff made in the seafood restaurant. Staff were extremely welcoming and friendly and regularly… Read more “Excellent service!”

My family and I plus our friends with their family stayed at the Royalton Rivière in Cancun from the 12th June to the 19th during that time for four full days it was raining but thanks to Sol and Walters from Travel Smart they made our stay very comfortable. I will recommend anyone to stay… Read more “First Vacation with Friends”

Wow, what a awesome place. If your looking for that in-between place to relax but yet be entertained this is it! Great food, amazing, friendly staff, clean and a great balance between spring break fun at the pool or quiet and calm at the beach. Easy check in, our first room was in some need… Read more “Chic Punta Cana”

It was really nice trip and nice people, come back every year!

Fueron unas vacaciones fantásticas, no encanto a mi familia y a mi, la comida es muy buena y variada, y el servicio de TravelSmart concierges es exelente siempre tan predispuestas y tratando de que nos sintamos bien.

Had a lovely time there. I was a Diamond Hideaway member and I would really like to appreciate the TravelSmart team and the staff at the resort and how they took care of me all this time. The VIP feel started at the entrance only when I was given a separate check-in and offered welcome… Read more “Luxury at its Best@Travelsmart_Member”

Enjoying our last day here in sunny Cancun. Heartfelt thanks to Alex and Mara and Sandra for all the wonderful service going above and beyond! Hasta la vista ❤️

Booked my 25th bday vacation threw travel smart with the diamond club!! By far the best vacation I have ever had. My TravelSmart members service agent Paris was awesome definitely played part of me and my sister vacation. The whole entire staff was friendly and welcoming definitely will me back

We have just returned from the Hideaway, St. Lucia. Our only regret is that we were only there for one week. Next time, 2 weeks! We belong to Travelsmart VIP and we’re happy with the pampering and extra perks we received through them. A big shout out to Nadine, Sadie and Kaneitha who were our… Read more “Beautiful holiday!”

My sister and I spent 2 weeks at the Royalton in St. Lucia at the end of May- first of June. We travel a lot and have to say that this was one of our best, all-inclusive experiences ever. When we arrived at the resort, we were immediately taken to the Diamond Club for check… Read more “2 weeks in Paradise”

The staff was very courteous and helpful. Our travelsmart butler, Paris was very attentive to our needs. He was there to assist us with making our stay extremely relaxing. I had a message by Enid. Her hands were magical. It has been 2 weeks and I am still feeling the relaxing effect of the message.… Read more “Fantastic, Peaceful, Relaxing and Renewing vacation at Royalton Negril.”

I gonna miss my Dominican Sista Daniusa, I love you dearly and ill will be back to see you soon🇩🇴❤❤😘😘

My husband and I stayed at the Hideaway adults only part in Sept and loved it so we decided to go back last month with the kids. It was wonderful – The employees go above and beyond and are truly hard-working, honest people. A big thank you to Walter Alexander from Travel Smart who we… Read more “Second time just as good as the first”

My wife and I stayed at Chic for our first vacation without our kids in over 25 years. What a wonderful time! Karen and Ana, our TravelSmart member service reps, were attentive and knowledgeable. All in all, we were delighted with Chic.

This was our second trip to Royalton Hideaway. This time stayed 10 days from March 2 to 12. We had a junior suite with a king size bed, ocean front with our own swim out pool. We can’t say enough positive things about the food, facilities, and staff who work at the Royalton. Then there… Read more “An Excellent Vacation”

We had a wonderful time at the Royalton White Sands in Jamaica. The Travel Smart staff, Tamara and Tracy really took great care of us and surprised my husband by decorating our room for his birthday. We enjoyed all the restaurants at the resort. We were in Diamond club which we highly recommend for not… Read more “Husbands birthday”

Had a fantastic time at this resort people were very helpful and friendly. Accommodations awesome. TravelSmart’s Nadine Dupres was so helpful in making our stay memorable.

A special thank you to Andy and Casimiro (Diamond Club beach bartenders), Sinue (Diamond Club beach attendant), Eduardo (Diamond Club breakfast buffet waiter), Vanessa (our housekeeper) and Isaias/Linda (Travel Smart reps) for making our stay very special. Thank you so much!!

Royalton Riviera Cancun is the best of the best!

Everything at CHIC was fabulous! All employees were great especially Miguel, Deryl and Keren from travel smart who were friendly and went over and above helping us with anything they possibly could. Looking forward to returning.

We took some risk by making reservation at this brand new hotel a couple of weeks before opening. We are a senior couple who are just back from the Royalton Bavaro, Jan 17 to Jan 24. The experience was delightful and exceeded our expectations. The service is excellent, the staff is extremely friendly and service… Read more “Absolutely delightful vacation!”

We traveled on a family vacation to the Royalton Antigua from 1/25-2/1. We are travelsmart members and this is our 3rd property we are vacationing at with the Royalton. We had an amazing trip to say the least. The hotel itself is very clean, the weather was excellent, the beach was beautiful and the food… Read more “Royalton Antigua”

Stayed at the Royalton in negril, Jamaica. Lovely ambience, great food, clean, great staff in all the departments. We were treated well. Special thanks Julian, Paris, Alwayne, Trinceanna, Tasha, annamarie, Keisha, Gregory, Virgilo, Jon, Danique, Judine and the Travelsmart Team and Diamond Club Team. Great work!! Our trip was Jahmazing!

Hi! We traveled with my family from February 13-20 (2 grandparents, 2 parents and 2 children) to the Royalton Cancun! We had a fabulous trip despite the illness of one of our sons (a virus caught before departure). Isaias really went the extra mile to make sure that the whole family was well, including our… Read more “See you next year!”

A sunset that makes you stand on your hands🤸‍♂️☀️ Shoutout to Ana, Tamara, and Valique💗

Vacaciones increíbles!!! Definitivamente no quería volver a la realidad. La amabilidad, simpatía y carisma de cada uno de los que componen royalton Riviera es incomparable… son los mejores! Los restaurantes son exquisitos! Mucha variedad. Tengo que hacer un mención a nuestro concierge VIP Lazaro que sin él no habría sido posible disfrutar al máximo el… Read more “Vacaciones increíbles!!!”

I went to this resort for my birthday and it was amazing. The staff there was so helpful. We were apart of there diamond club so we had a butler who name was Daryl and a concierge name Tuchinie they both were amazing and so helpful. If we needed anything Daryl made sure we had… Read more “Birthday Vacation. Very special thank to Daryl and Tuchinie”

When someone goes above and beyond their job description to make someones vacation as perfect as Edward did for no reason other than they are a conscientious professional I needed to write this review. I am sorry I did not get Edwards last name it starts with V. If you stay at the Royalton Bavaro… Read more “The best 54th Birthday I could of ever had”

Great family vacation! Loved the lazy river and my son loved the water slides! We took full advantage of all the free water sport activities on the beach! Special thanks to Tamara Scott from TravelSmart who took care of everything we asked of her, even sending me an email 3 weeks before we arrived to… Read more “Family vacation”

Wife and I arrived on October 5 at the Hideaway section only to be surprised to find out that we were upgraded to a Presidential Suite on the 4th floor in Building #2. This is our 3rd Royalton visit with stays at Chic Punta Cana, and Royalton Riviera Maya. We were introduced to Keitha P… Read more “Best Royalton Resort so far.”

Excellent experience at the Hotel, lot’s of activities to do. The restaurants have the best taste, specially the Beef House; and last but not least, the service given by Ana and Keren from TS Member Services was outstanding. Hope to come back soon!

I just got back from the most amazing trip to Royalton Negril-Hideaway. Once we arrived, Keisha, made us feel welcome…like we were home. Anything we needed she took great care of us. We sat through the the Travel Smart presentation with Patrick and decided to join after hearing more from Tony and Alwayne. Those guys… Read more “Amazing trip/Friendliest staff”

This is our second stay at the Royalton Resorts. We travelled with our adult children and stayed in the Hideaway section. The rooms are a nice size and they are very clean. There are lots of pool choices and the grounds are lush. Lots of restaurant choices. The breakfast buffet is wonderful. The staff is… Read more “Beautiful resort and awesome staff”

Yazmin de travel smart good tender have a good time drinks perfect good the beach the view beautiful the parks Xcaret,xplorer all the activities I recommended for my experience on royalton suites I give 100%

A thoughtful treat from our TravelSmart Member Services rep Tracey Ann, Fabeian, Damarlie, and Maurely to celebrate our 40th Friendaversary. They helped make our vacation great!!!!!

Our concierge, Stacey-Ann from Travel Smart, was always a welcome friendly face and seemed to pop out of nowhere! Always providing good recommendations, and the fact that she remembered our kids’ names from the moment she met them and spoke to them like individuals made our kids feel like they were true VIPs

Went to Chic for the 2nd time from April 2-9. This time, we stayed in a Luxury room on the 2nd floor, close to the main lobby. We loved the Diamond Club restaurant near the beach! Great drinks and great guacamole and homemade chips! Special mention to the Best guy at TravelSmart, Saurel!! Met him… Read more “Vacation in Paradise,Part II !!!”

My husband and I along with our 3 daughters visited Royalton Suites Cancun Feb 19-26. Beautiful property, beach is beautiful, rooms are clean and spacious. We were diamond club and had an ocean view from the 13th floor which was perfect. The diamond club had lots of room for loungers, beach service was fantastic! Food… Read more “Amazing resort, amazing staff!”

Thank you for an amazing time in Cancun at the Royalton Hideaway. The first person we met was Guillermo from Travel Smart. He is a true ambassador to your brand.We felt right at home immediately. What a warm welcome to the start of our vacation. We will be returning here again soon. Thank you Guillermo… Read more “A week of Paradise”

Paris our TravelSmart concierge was very nice and very helpful and did an awesome job and then some. Phillip was a bartender and did an awesome job and everyone was friendly and restful and did a 100% job and the vacation was very nice and the resort was very nice. I want to thank to… Read more “Vacation”

Another wonderful vacation at the Royalton Riviera. Thanks Juan Jose for taking such good care of us. 🌴

I stayed at the Royalton in May 2018 with my family and we had a great time I have to start by saying that the resort is absolutely gorgeous! As soon as we arrived in the Diamond Club lounge we were greeted by Juan who is the sweetest man, truly a pleasure. He was so… Read more “Home Away from Home”

This Resort is extremely clean and well maintained. The rooms are beautiful.We had a swim up room which was extraordinary. Travel Smart members receive extraordinary care..specifically from Lisette, Ana, Aurelina, Maria, Umberto, Mila, Gregory

Estuvimos en febrero de 2018, es un sitio ideal para pasar unas hermosas vacaciones en familia! El hotel es muy cómodo, las almohadas excelentes, la comida riquísima “todos los días había de todo” y la playa I N C R E I B L E!!!!!! gracias a todo el equipo de Travel Smart por hacer… Read more “vacaciones en familia 2018”

We’ve been to quite a few all-inclusives over the years, adults only and gen pop, and I we’ve found our spot. We loved the boutique feel. Nothing was too far away. The staff were friendly and helpful. The a la carte restaurants were absolutely top notch. The room was a little tired. A little peeling… Read more “We will be back!”

Stayed at the Hideaway for a week with my adult kids Jan 21 to 28. We had a great time. Nadine from Travel Smart was so kind enough to upgrade us to a suite !!!! Beautiful suite with king size bed. Staff at the Diamond Club were amazing. Nadine, Keitha and Sadie would check up… Read more “Great Service, well maintained and excellent food”

We booked this trip for a family vacation. There were 10 of us traveling including 4 kids ages 17 months to 7 years of age. It was a fantastic trip and one we will never forget. The resort was beautiful and the rooms were very clean and comfortable. The beach was beautiful with great loungers… Read more “Family Vacation to Remember”

My husband and I came to Royalton Antigua because we were at the Royalton Negril last year for our honeymoon and we loved it. We came to the Royalton Antigua for our 1st Anniversary and we had the best travel smart butlers. Jevonte, Jason, Jessica, Emerson and our concierge Simson were the best. They made… Read more “Anniversary Trip”

Daniusa, Mayra and Andy were wonderful!!!!!! 

Just a quick thank you to the travel smart staff in no particular order : Aurelina Yan,   Ana G , Yahaira, Fior, Ambar & Marlin! They made my experience incredible and they are super friendly! They accommodated all my needs and I highly recommend them.

We visited the Royalton Riviera Cancun Resort from April 5 – April 12 as a family of four and had an overall wonderful experience. From the moment we arrived, we were treated exceptionally. On the 2nd day we agreed to go to a presentation – while it is not a pitch for a timeshare, it… Read more “Perfect Family Spring Break Getaway”

El servicio de la barra muy excelente…Ramon Fuego, Fabio Alexis, Estefani, maria, Feliz de travel smart…Hacen q todo sea de primera categoria….Gracias…Se lo recomiendo al mundo entero…los Restaurantes son de primera…

We recently took a vacation at the Chic Punta Cana for the second time and we really had a good time. I must say all the staff there are very very helpful, especially Keren and Ana, the travelsmart member services team and also David our butler, they were just fantastic and so helpful. Good job… Read more “Helpful staff.”

We traveled to the hideaway as a couple over New Years. We had an excellent vacation. I cannot complain about any of my meals but my favorite was definitely the raw octapus with cilantro from the raw bar at the Dorado restaurant. The staff at the resort definitely make the stay very enjoyable. To mention… Read more “Excellent vacation”

Just spent a week at this resort with my husband and three kids. Wanted to say that the service we received from the people at Travel Smart was absolutely amazing. The people there went above and beyond our expectations. We were upgraded into the Chairman Suite as all the other rooms were full. Our family… Read more “Travel Smart”

We had fantastic service from Damarlie at The Royalton White Sands. He went above and beyond our expectations to make sure our trip went smoothly and was always there with a smile everyday to check in on us and to help with any of our needs. Five star service!!

Had a wonderful and memorable vacation and 50th birthday celebration for mom.

This was the perfect place to bring our adult sons on their first All Inclusive vacation. As Travel Smart members our room was on the Diamond Club floor with an Ocean View and we treated with all of the promised amenities. The food was great, the DC Beach was wonderful, and the staff was so… Read more “Great Vacation”

My family and I traveled to the White Sands resort and stayed 6 nights during the week of June 4th. We have belonged to Travel Smart for 2 years now, which I recommend if you intend to continue visiting Royalton resorts in the Caribbean as it affords you several amenities you would not otherwise have… Read more “Great Staff, great beach, great entertainment”

The Chic is a great resort for couples. The overall staff was great; Lorenzo (the bartender of the lobby bar) Gustavo from reception, Pedro our TravelSmart building concierge, the attendants in the pool and sport bar, in overall the best staff ever met.

Visited the Royalton White Sands with my wife, children and my parents. The property was gorgeous and the service was outstanding. Our Travel Smart members club team Tamara and Ricardo visited us throughout our entire stay no matter where we where on the property. Informing of events that we should attend. Leighton and Maoraly want… Read more “Spectular Family & 22 Years Anniversary”

We had a wonderful time at CHIC for our vacation and wedding anniversary. The service was excellent from virtually all the staff, but especially Mr.P (Precimus) our TravelSmart concierge in building 7. He really made the difference in our stay. He provided us with champagne and strawberries for our anniversary and provided us with a… Read more “Vacation & wedding anniversary”

Purchased a time share with Royalton. No regrets, the staff and hotel has been the best resorts I’ve ever attended. I’m a hard critic and have nothing bad to say. My brother even chose to purpose while we were there. Special shout out to travel smart for treating us like royalty.

The rooms were great. Staff was super friendly. Had the pleasure of meeting TravelSmart Concierges Aurelina, Lissette and Ana who were so so helpful.

We are members of Travelsmart VIP and just returned from the Royalton Punta Cana. We love it here. Some people don’t think it is worth the money to belong to the Diamond Club but we wouldn’t be without it. It seems that every time we go back they have upgraded something. I think the most… Read more “Another great trip”

Esta tripulación es genial!!! Alex, Adrian y Daniela. Gracias por todo!!

where do i begin! Royalton is beautiful my husband and i were welcomed by our lovely travel smart concierge Natalie she is so polite always carry her smile and so helpful . SHES THE BEST! it was our 40th anniversary first time in St.Lucia and we will definately be back! Natalie rented out a cabana… Read more “40th anniversary”

Just returned from Royalton Blue Waters; arrived after Christmas and left on new year day.. it was may second trip for 2017. This time around during what is the hotels peak season, on our first day no room was available, due to overbooking they transferred us to Iberostars, were we stayed at the older property…… Read more “Great experience”

This was our 4th trip to the Royalton, as you can tell we love it here. A special thank you to Monica (Mocca), and her TravelSmart VIP team Linda, Sol, Louis, Anna, and a couple others who escape me right now. If you have a couple hours to spare go talk to the Travelsmart people,… Read more “Two Beautiful Weeks at Royalton Riviera Cancun Hideaway”

Travel Smart is the best services .Specially Daniusa and Aurelina

I’ll try to keep this review short and sweet because my opinion of this resort and it’s amazing staff hasn’t changed. This was our third time staying in this resort and it truly gets better every time. So much love to our amazing travel smart team : Jose. C, Fonise, Gregorio, Edward, Adelphi and Henry… Read more “Excellent service once again….”

Sincere thanks to Juan Jose, our concierge, for taking exceptional care of us while staying at the Royalton Riveria Cancun. Juan went above and beyond with service and attention to detail which made our experience flawless; taking time for whatever questions or needs we had. His referral for excursions never disappointed. Francisco made my daughter’s… Read more “Juan went above and beyond”

My husband and I had our wedding and honeymoon at this absolutely stunning resort. From the moment we were greeted our stay and experiences were amazing. We met the phenomenal Tamara Scott (our TravelSmart concierge) she is such an amazing professional who assured and anticipated our every need! Whether excursions or dinner reservations (which she… Read more “JamaicanOfTheJenkin”

My husband and I visited the Royalton Resort in Negril, Jamaica and I must say I was pleasantly surprised with the overall experience. The food was great, the entertainment was lacking a bit, but the staff were excellent. One particular individual that made our stay worthwhile was Paris Gardner from Travel Smart. When I say… Read more “Fun in Jamaica”

My wife and I spent 5 spectacular nights at the Hideaway Diamond Club section of this beautiful resort. This was our second time here in 3 years – the first time here we stayed in the Royalton section. Our room, 1180, was spectacular. It is a third floor Ocean View corner room with two separate… Read more “6 Days in Paradise!!!”

We loved staying at the Royalton Hideaway! The staff was very accommodating and the facilities nice and clean. The only thing we wish we could have changed is that there weren’t many food options available in-between mealtimes. Since we slept in most mornings, we missed breakfast and had to wait until lunch to eat. Our… Read more “GREAT RESORT”

19 au 22 Janvier 2021. Super belle semaine passée à cet hôtel en mode Diamond Club. ( room 19133 swim out ) Acccueil et check-in super rapide, Edward Valentin a été là durant toute la semaine pour prendre soins de nous et répondre à nos demandes spécial. Il s’informait à tout les matins de nos… Read more “Formidable semaine.”

We had another great trip to Royalton Hideaway! I would rate it 5 stars. This was our second trip to Royalton Hideaway in the last 6 months and it was fantastic! I would highly recommend this resort. Before our trip I read some of the reviews since our last visit and was puzzled by some… Read more “Royalton Hideaway is the best resort in Negril”

Overall, we had a great stay at the Royalton Negril. The property itself is absolutely beautiful. We were Diamond Club and enjoyed some of the extra’s related to such.The beach is perfect and pools are clean with comfortable chairs to lounge in. We would highly recommend this property mostly due to the wonderful/caring staff! Everyone… Read more “Beautiful Property and Very Nice Staff”

Went to the Grand Lido and had a wonderful time. The Travel Smart staff including Keisha was the best she went above and beyond the call of duty. Our butler Teon did a fabulous job especially recognizing our anniversary! The fit staff Andre and Lindo did a great job working us out daily with aqua… Read more “20th year anniversary”

Este hotel en sinónimo de excelencia, iniciando con el trato de los empleados que se desviven por atenderte y terminando con el lujo y calidad de sus instalaciones. El restaurat Japones Zen, donde recibimos las excelentes atenciones de Dennis y Maximo que fueron inmejorables, mencionar además al Concierge TravelSmart de nuestro edificio de Habitaciones Ricardo… Read more “Mi mejor experiencia en Un resort!”

Great faculty!!! Wonderful staff!!! Tasha and Anneshia from Diamond Club bent over backwards to make our stay a fantastic experience. Two of our party of eight had birthdays and we celebrated in style! A great place to vacation!

Optimos servicios, fue una gran experiencia y me diverti mucho, fui con unos amigos y disfrutamos al maximo, mucha atencion, Las personas de el daimond club nos asistieron bien y Aurelina Yan de TravelSmart fue quien nos mostro el hotel y nos coolaboro al maximo en nuestra estadia, exelente hotel. Lo recomiendo

We will be back! The resort was beautiful and we’ll kept. Food and rooms are awesome! Being right on the beach with a swim out from our room was the perfect vacation for my husband and I. Our Travel Smart agent Tamara went above and beyond.

Amazing stay here. We loved every bit of it. Food,amenities, people were all just lovely. So friendly and caring. Will not forget this week. 100% recommended to anyone. Will definitely be back. Our floor rep from TravelSmart Petrena was soooo lovely. Friendly and great hospitality. Always made conversation with us and made sure we were… Read more “LOVE”

TravelSmart staff added the extra touches that made our vacation luxurious. Highly recommend diamond club membership. Rooms were well maintained every day and well air conditioned. We will go back for the wonderful staff and service. Very impressed with the safety and attentive life guards at the water park.

Big thank you to Tracy-Ann !! She led my team at blue waters and was fantastic. Here we are 6mos later now going to Antigua and while it’s not the property she is at she still has helped answer all of my questions. She put me in touch with who I am assigned to in Antigua.… Read more “Big thank you to Tracy-Ann !!”

Wonderful holiday made special by lovely staff especially floor 3 TravelSmart concierge Tiasha who added that extra ” spice ” a great lady & real asset to the resort!.

Purchased a membership with Royalton. No regrets, the staff and hotel has been the best resorts I’ve ever attended. I’m a hard critic and have nothing bad to say. My brother even chose to purpose while we were there. Special shout out to travel smart for treating us like royalty.

We are Members of TravelSmart and are free to choose from many locations, but you don’t have to be a member to stay here. We have been to this resort the past two years. With the assistance of Patricia Sansores (TravelSmart) our entire trip flowed seamlessly. She guided us through the reservation process to ensure… Read more “BEST VACATION EVER”

Enjoying our vacation with our phenomenal TravelSmart Service Reps Tracey-Ann and Fabiean. They have done a great job of taking care of us. Dimarlie is off today, but equally phenomenal!!!!

Was at Chic by Royalton March 19th to March 26th 2017 and it did not disappoint. We booked the Diamond club and were upgraded to a suite without even asking and the room was beautiful and large, it was so nice to have a separate living area and bedroom. The service was impeccable from Antonio… Read more “Royalton Does Not Disappoint”

This has been one of my best vacations ever, the people are fabulous, they go the extra mile to make everyone feel welcome and excellent. The service is amazing!!! The team over at Diamond Club/Travel Smart is wonderful. Milagros Bastardo and Mario Julio Raposo are amazing. I left a piece of my heart over at… Read more “One of my best vacations ever!”

This was our 7th visit to this amazing Resort! We feel right at home upon arrival and look for familiar faces in the great and caring staff. I celebrated my birthday here and was able to also enjoy watching the Football World Cup (Soccer for us Americans). As members of TravelSmart VIP and Diamond Club,… Read more “Home Away from Home!”

We are Travelsmart members and Ana and Ruben were our concierges. They looked out for us all the time. Any problem whatsoever, they would take care of it. They often searched us out to ensure that we had what we needed.

highly recommended! the best resort at Bavaro Beach! White sand! love the diamond beach bar, they serve yummy nachos and wings. Lots of entertainment for young and old. We stayed for 7 days, there’s always new activities.. day and night. there’s Lobsters and crabs at the buffet! Aurelina from the travel smart member services is… Read more “Paradise”

We are a family of five and we travel quite a bit with our children. We have stayed at 7 unique all inclusive properties in Jamaica and Mexico over the last 9 years, and the Royalton Negril is tops as far as we are concerned. The food was delicious and varied. The staff are kind… Read more “One of the BEST experience EVER!!”

What an awesome trip. My wife and I just celebrated our 25th wedding anniversary at the Royalton St. Lucia. Great entertainment and excursions by the Vibe Team led by Yudi was exceptional. We got the full Royalton experience when Nelson introduced us to the Diamond club and our Travel Smart concierge Kaji met our every… Read more “Royalton St Lucia”

Enjoying our time in Jamaica with shevanese and Damarlie☀️

My family of 5 ended our third visit to this resort yesterday. Our room was in building 6, a Diamond Club Swim Out. Room 1408 was superb. For our family, It was the perfect location for a swim out. Our two rooms had a king size bed and a sofa bed. The maid prepared the… Read more “I Love This Place!”

Hello we were in Royalton Rivera from May 28 to June 11. My experience was excellent, to the girls of travel smart member services, Soledad Arceo, Ana Paula, Giovanna, thank you for making my holidays an unforgettable experience, thank you for my child’s Xander party, my anniversary and for all your attentions. They are the… Read more “Excellent”

The resort was amazing the staff from Alexandria in hunter restaurant Keren in member services Daniel at the buffet. Miguel Tobias at travel smart Louis at the Italian restaurant happy 24 birthday. Jasper The staff made the trip amazing. Can’t wait to come back.

This was our second time visiting Royalton Negril. We stayed in the Diamond Club and are Travel Smart Members. We had a little mix up when we got there with Club vs. Travel Smart Staff, but by the next day Anna and Keisha from Travel Smart had everything worked out. We love the beach at… Read more “Royalton Negril”

The resort was absolutely beautiful. The rooms were nicely furnished and had great views of the ocean and various parts of the resort. I enjoyed the convenience of having a bracelet as the key to open my room door. There were many activities through out the day held at the pool. The service was immaculate.… Read more “Beautiful”

One word. Excellent. From the minute we arrived we were made to feel very welcome. From the cold towels and rum punch on arrival, the welcome letter and bottle of wine waiting for us in the room, and also the birthday card and banner with another bottle of wine waiting for us on my birthday.… Read more “Great Hotel”

On the whole I found the staff very professional, the grounds very clean, and the food exceptional. My only concern was in the environment we are in that there was limited recycling of plastic and aluminum. My hat goes off to Carla and the travel-smart team who were constantly calling to make sure that all… Read more “Review of the Royalton St Lucia – 2020”

We loved the resort! The staff seemed happy to be there! The building concierge from TravelSmart, Moreno was a wonderful in making our stay there extra special! He greeted us every morning and asked if there was anything we needed! He definitely went above and beyond his job for us!

A special thank you to our fabulous travel smart representative Aurelina. She helped make our stay fantastic. The accommodation and facilities were first class. My family had a wonderful vacation, and looking forward to our next trip to the Royalton Punta Cana.

Vacation stay was absolutely wonderful. Felix at the Front Desk, service was superb and Leon, our Building Concierge with TravelSmart made sure daily we were pleased with everything in our Suite.Service,Food,Beach #1!

My husband and I along with my sister and brother-in-law had the great pleasure of being Hideaway guests in early January. The hotel is lovely, rooms are well appointed with comfortable beds, fridge and a beautiful bathroom. The Dorado Restaurant was the real star with tasty seafood, steak and really good made to order breakfasts.… Read more “Really a Treat!”

This was our 2nd trip to Chic Punta Cana to celebrate our 35th Wedding Anniversary. We are members of TravelSmart VIP club, so this was our first visit since we became members. We were treated like VIP from the time we arrived at the resort. The check in at the Diamond Club desk was flawless.… Read more “Vacation, Anniversary”

Our stay at the Royalton Bavaro was an amazing experience, thanks to the hard work of the many staff there. We arrived as guests of TravelSmart members and upgraded to Diamond Club, which made the experience so much more enjoyable. On Day 1 we were welcomed by Juan, our butler, and Esther, our Member Services… Read more “Incredible resort, incredible people”

I stayed at the Royalton Bavaro and it was a dream! Everyone who worked there was so nice, and I was surprised to learn that they just opened because it ran smoothly. Because we were staying with TravelSmart we were assigned a butler. We were lucky enough to get the kind and thorough Virgilio Sanchez.… Read more “Incredible Staff, Incredible Location”

I just returned from The Hideaway at Royalton in Cancun, Mexico … what a trip!!! From the moment the private van picked us up at the airport to the van ride back to the airport was filled with sun, fun and ease. Our TravelSmart VIP concierge, Luis was amazing! He always had a smile on… Read more “What a resort!!!”

Excellent service provided from our Diamond Club Travel Smart attendant Tamara. For those who have kids, this is the place to be at. The beach is very clean and the service with the beach attendants is great. I would recommend it to my friends. Thank you to the Diamond Club team.

This was truly an amazing experience celebrating our 30th anniversary in ST. LUCIA. I can honestly say you feel like family here. Carla, Faithline, and Nadege were so welcoming and took care of all our needs. You want to have a great time…this is the place. 

We have recently returned from our 8th visit to the Hideaway Royalton Riviera Cancun (Sept.27th-Oct.4th) and have concluded that eight trips to this outstanding resort is not enough! First, and foremost, we wish to extend a sincere and heartfelt THANK YOU to some of the incomparable staff members who made our vacation such a memorable… Read more “8 Is Not Enough !!!”

Stayed at the Hideaway. Beautiful clean room with a great view of the ocean. A la carte, Marche & beach bar restaurants served excellent food. Excellent friendly service throughout the resort. Wish to thank our Travel Smart member services reps Keisha & Monique for making this a memorable & relaxing stay.

Una vez mas y como siempre, estuvimos como en casa. No podemos estar mas agradecidos del trato recibido. Para los que no lo conocen, Royalton pertenece a una cadena de hoteles con todo incluido, de 5 estrellas, por los servicios que brindan desde que accedes al recinto. Restaurantes, Bares, Piscinas, Casino, Gym, Club para los… Read more “Vacaciones con la familia!”

From the minute we walked into the resort until the minute we left, this hotel and staff was absolutely amazing! Our first time in Jamaica, Royalton White Sands exceeded our expectations beyond belief! The resort itself is absolutely stunning. The TravelSmart team, Taniska and Jhenel at the 6th floor desk were so amazing, sweet, and… Read more “100% WE’LL BE BACK!!!”

Stayed at Hideaway Feb 3-10. Hotel was recommended by a Sunwing agent who suggested this location for a couples anniversary retreat. We upgraded to TravelSmart status and appreciated to assistance of our onsite concierge, Paris, who made dinner reservations for us at several a la carte restaurants. My wife has an “onion sensitivity” and Paris… Read more “Wonderful sun & dining experience”

el hotel es bueno , el servicio del personal del hotel es bueno. pero no tan bueno como en otros hoteles, les recomendaria que si van a ese hotel se unieran primero a ( travel smart ) que esos si que verdad dan un servicio a otro nivel, son los mejores en servicio al cliente.… Read more “buena estadia”

My wife and I spent 11 days at the Chic resort. The staff was always welcoming and wonderful. We must give an extra special thank you to Ana Luisa and her partner Keren from TravelSmart Customer service. From the beginning of our stay until the very end, Ana Luisa promised to take care of anything… Read more “Great first trip to Punta Cana and Chic”

We travel regularly to warm climates but this was our first trip to Punta Cana. Chic Punta Cana is a beautiful boutique resort with lots to offer. All of the staff are so friendly and helpful. Our all-time favorite is our butler from TravelSmart, Saurel a.k.a Mr. Solution and he has definitely earned that name.… Read more “Great Relaxing Getaway”

Heaven has a new name: Punta Cana, of course!💎☀️💜❤️

We are back to Royalton Antigua and met Tamara best Travel Smart Manager. What a warm welcome we had yesterday! 🙏  — with Serge Berlinguette.

This is our 2nd time at the Royalton and 1st time as Travel Smart members. Had our concerns about going to a place a 2nd time — can never duplicate a great time – but we did it !!! We traveled with a group of 9. Lisette, Aurelina and Ana G took care of us… Read more “Another Fantastic Time”

Sheila and Mara cared for this group of goofs for 10 days at Royalton Suites Cancun.

Una buena experiencia en la estancia y con el personal en general sin embargo George de Travél Smart muy simpático y atento a lo que uno necesita siempre con una sonrisa. Cuando vayan pregunten por el si algo no les resulta bien en la estadía el les ayudará.

Lo mejor de estas vacaciones fue la atención del personal de ROYALTON y Travel Smart. Principalmente Linda Gabriela Campos y Patricia Sansores. Felicito a ROYALTON y Travel Smart por contar con tan excelente personal.

Thank you Alexx and Iasais for our wonderful week!! 5 star all the way!! We will be back next year!! Outstanding in every area from rooms to food to service!! — at Hideaway at Royalton Riviera Cancun.

We just got back from one of the best vacations we have been on, for the past 15 years. Chic Punta Cana is a beautiful, great size and friendly resort. The staff were very helpful from the moment we checked in, to the moment we left. We are TravelSmart members and were able to utilize… Read more “Excellente” Resort”

Our concierge for the diamond club experience was awesome. Our staff was great. They mad sure that we were accommodated the entire time. They knew this was our anniversary trip and on top of that I just found out that I was pregnant. Our staff was Keisha Rhodes, Tasha Mullings, Monique Madourie, Paris Gardner and… Read more “Excellent staff- Hospitality is great!”

Just back from a 7 day stay at Royalton Blue Waters. Had an awesome with a large group of extended family members with the youngest being 2 years old and oldest bing 85. Everyone had a great time. I must comment Tamara Scott from the Travel Smart team as she served as my de facto… Read more “Awesome Getaway”

My girlfriend and I spent a few days at the Royalton Antigua . It was very clean, quiet and the food was exceptional. All of the employees were extremely customer friendly but one employee stood out above the rest for me. Her name is Joan Mc-Ewen and she is with TravelSmart. Joan was friendly, dependable… Read more “June”

Just returned on June 10th from another wonderful vacation at Royalton Punta Cana, what can I say every time we go it gets better and better , we love it there , fantastic food and staff , we are always treated liked royalty by everyone , can’t wait to go back again , would also… Read more “Our fabulous 9th vacation at Royalton”

Beautiful all inclusive resort, gorgeous white sand beach. We are Travel Smart members so we were entitled to the Diamond Club bracelet which gave us access to the adult only pool as well as a few other locations. If you are Travel Smart members ask for the Diamond Club bracelet or you will automatically receive… Read more “Heaven”

Todo excelente. El servicio muy especialmente, Hector nuestro mayordomo y Ana Luisa de member service. TODO

Where do I begin? This resort was beautiful with staff that were exceptional. We enjoyed our 14 day stay and was so comfortable and felt so at home that for the first time we actually felt we could have stayed another 2 weeks. When we first arrived we were greeted by Keisha Rhodes as part… Read more “Family Vacation/25th Wedding Anniversary and Vow Renewal”

Como en visitas anteriores, el servicio y la calidad resaltan cada visita. Gracias al member service de travel smart ( Veronica, Andy, Aurelina y Milagros la jefa) por mover cielo y tierra y complacer nuestra necesidad de una swimout apartada por seguridad de mi embarazo. No pudieron hacer mejor gestion y seleccion de la habitacion.… Read more “Experiencia unica como siempre”

We are Travel Smart / Diamond Club members and stayed in building 18-126,128.130. The Entertainment staff / Vibe team were great!! Miguel, Starling, Pina Colada,Geronimo, Francisca(mini) and Gerald.They all kept us moving and shaking. The Lazy River and Flow rider were a hit. Lots of water activities and areas for the kids young and old.… Read more “Feb 06th – 16th 2018 trip to new Royalton Bavaro Spa Resort”

Can’t stop thinking about our visit to this resort. Wish I never left but looking forward to next year. Food and drinks were off the charts and service was awesome. Our resort concierge Juan made our visit even more special with helping us on our excursion and dinner reservations for the week. Definitely ask for… Read more “Can’t wait for next year”

Thank you so much to Esther our awesome butler in Diamond Club Travel Smart Royalton Bavaro! We will miss you! Loved our week in paradise

Mr Solutions AKA Saurel from TravelSmart was outstanding. He is pleasant at all times and goes above and beyond his job.

We are a big family of 6 with kids ranging from 12-18. This resort had enough to keep everyone entertained. The activities staff was always full of energy, the beach was clean with very little rocks or seaweed and the swim up bar was always ready to serve! We also had help from our TravelSmart… Read more “Great place for a family vacation!”

We just returned last Wednesday from the Royalton Antigua, service was good, no problems getting drinks and we were not in the diamond club. Food was great, the Restaurants were GREAT! We had Lobster in the Caribbean Restaurant one night for a Birthday Celebration and it was Fantastic!!!! $40 each but well worth it. Steak… Read more “Birthday/Anniversary Celebration”

Second time visiting Jamaica. On and off site, Jamaicans are overall very freindly people. They are proud of their country. First time at a Royalton property. I’ve never been asked “how is you stay” as many times and from as many staff at any other all inclusive. The hotel is very clean, the housekeeping is… Read more “Top Shelf Service”

We were at the Royalton Negril from July 14 to July 21. We were greeted by Keisha at TravelSmart who did an exceptional job in selecting a Room at the Hideaway for us. She reserved all the restaurants and the Rick’s Café excursion. She assured every day that everything was going smoothly and to our… Read more “AMAZING VACATION AT Royalton Negril”

Arrival-We chose to arrive via helicopter due to the numerous comments on length and car sickness potential. St Lucia helicopters was wonderful. It was an 11 minute flight. We arrived at the resort less than 1.5 hours upon hitting customs. Highly recommend this!! At the resort we were immediately greeted by Travelsmart agents and immediately… Read more “Family of 5 from Ohio”

Stayed at Memories Splash for 1 week from Feb 11-Feb 18 and had an amazing time. Special thanks to FABIO!!!!!! Fabio is from Bubbles Pool Bar who treats you like “family.” Victor aka Mr. Fix-It with TravelSmart VIP from building 2 was a pleasure to talk to and always ensured our room had what we… Read more “1 week stay”

Such a fabulous stay!!! We can’t wait to plan our next trip!! A big thank you to Sandra and Mara for making our experience unforgettable ❤️☀️🏖

My recent visit to CHIC for my surprise birthday getaway that turned into an engagement was absolutely AMAZINGGGG!!! From the moment my fiancé and I got to the resort til we left, the service was so wonderful. From Luisa at the front Ana and her Travel Smart team Antonio and others who I may have… Read more “5 STARS AND ABOVE FOR AMAZING SERVICE TO THE TEAM AT CHIC!!!”

Comenzando por el recibimiento y la atención en toda la semana de aurelina que fue la encargada de nosotros por travel Smart y el diamond club que nos iso sentir como en casa gracias por ser tan amable y comprensiva. solo nos queda esperar al año que viene para regresar

We had an excellent time at the Chic! Thanks to hardworking individuals like Ana Luisa our Travel Smart Representative who was extremely attentive! These are all key members of this fantastic resort, without these pieces the gears would not turn,

I spent 7 days at this resort. Everyone there was happy and extremely helpful. A special shout out to Paris Gardner of Travel Smart Vacations for all of the pampering and hard work that he did and is still doing for me. Beach is amazing and secluded. Sunsets are gorgeous. The room was to die… Read more “Excellent choice for anyone!”

This hotel and all the staff I interactions with during my stay was great. They were all friendly and kind each and every time we crossed paths. Emanuel the bell hop was so helpful from the moment we got off the bus on the first day of our stay. It is way to many staff… Read more “Hotel/Fitness review”

We visited the hideaway the day after it opened , the Travel Smart reps were very helpful and very knowledgeable. We were at the diamond club and enjoyed every bit of the club had to offer. Thanks Travel Smart .

Just had a fantastic 8 night stay here at Royalton Antigua. Thoroughly enjoyed the white sandy beach and pool areas. Would recommend upgrading to Diamond Club in order to be able to reserve a table at the restaurants, and to enjoy top shelf alcoholic drinks. Good selection of restaurants and Scoops ice cream parlour had… Read more “Amazing Antigua”

My husband and I stayed in the Diamond Club at the Hideaway portion of the resort. The views were amazing the service was wonderful! I’ve seen other reviews about “people selling time shares” but honestly this is the second royalton property we stayed at. While at The first one “Chic” in Punta Cana, DR. We… Read more “Beautiful Vacation”

I just came from a much needed 5-day vacation with my hubby down at Chic Punta Cana. We had been to the Royalton Punta Cana Resort previously with our family and liked it a lot; yet this Chic was beyond our previous experience. Since our arrival (we are Travel Smart members and belong to Diamond… Read more “Vacation bliss & Excellent service”

Excelente hotel all inclusive, la mejor comida de los hoteles de punta cana, excelente variedad. Ideal para ir en familia. Lissette Ortiz de travels mart nos dio el mejor servicio que he recibido, nos dieron una cálida bienvenida y nos consiguieron nuestras habitaciones antes de las 3:00 pm. Es la mejor opción en punta cana… Read more “Mejor hotel para ir en familia”

We spent a wonderful time at The Royalton Resort. The hotel was clean, excellent service and great food. The hotel staff incredible. The Travel Smart and Diamond Club service member super friendly and helpful. Specially Lizzete Ortiz, from the Travel Smart; she was amazing, super friendly and very helpful during our stay.

The moment we got there they all greeted us. The service as well as the people were amazing. Milagros,Oscar, Daniusa, and Mario were always at our service. I would recommend this resort to anyone the people are kind and the place is beautiful.

My wife and I went there for our wedding anniversary and I must say we were more than pleased. The staff was helpful and accommodating, the food was real good and the drinks were great. Unfortunately I became sick (unrelated to the resort just something that happened) and I really needed a doctor. My Travel… Read more “Exceeded Expectations”

The service is excellent, we took the diamond club service at the hotel and it was perfect, all the people there are really friendly. Tamara was our travelsmart concierge during our stay and she took care of us all the time, making our stay pleasant. I recommend her

Was excellent they have a nice staff specifically in diamond club an travelsmart they is very professional special lissette….she is very professional special…her was very nice w my wife and my children, l hope still forever thank you so much lissette and friend…sinceraly Juan A.

In spite of several poor review on Trip Advisor, we decided to try this resort and upgraded to VIP for our Valentine present to each other. So glad we went there. This is the top of the lists of our vacation resorts we have been to. The resort is a perfect size, clean and updated.… Read more “Valentine Vacation”

Nice resort. Kids enjoyed splash park (shared with Memories) and kids enjoyed swim out suite. Out butler (comes with Diamond Club) was great (His name is Josiline). Anna with TravelSmart was great helping us resolve issues. The Royal Spa is nice and we had a good couples massage.

I travelled to Saint Lucia on septemeber 23, 2017 as I was planning to propose to my girlfriend. About 3 weeks Prior to my trip Keitha at travel smart dimond club emailed me and asked if I was going to Saint Lucia for a special occassion. From then on everything was planned for me exactly… Read more “My proposal dream come true ***Keitha***”

We were greeted by our TravelSmart representative, Oscar Cohn to begin our stay. Oscar showed us our room and helped with all of our needs throughout our stay. The resort is beautiful and exactly the size that we were looking for. Our room was clean, everything worked perfectly and had a beautiful view of the… Read more “AWESOME WEEK!”

This was the best resort and the best staff I have ever encountered. Everyone was so helpful, the food and service was spectacular. Joan from travel smart was the best host that exists. She made sure our entire party was taken care of and that my bday was a success!!! The grounds were beautiful. I… Read more “Best birthday ever”

We just came back from Royalton Bavaro where we had the most amazing family vacation. We are Travel Smart members, Shamir from Travel Smart made our stay wonderful. Shamir made reservations for restaurants as we requested accommodating the entire family, as well as our transportation to the airport. We couldn’t have asked for better service.… Read more “Family vacation – Diamond Club”

We stayed a week by the end of September and spent such a good time at the hotel. The staff is great, food delicious and big variety of drinks. Thanks to Nadine from hotel club members she made our stay so pleasant and also thanks to the team at Hideaway beach bar for the wonderful… Read more “Hideaway at Royalton”

Let me begin by saying that the Royalton White Sands is the place to vacation in Jamaica!! My husband and I spent 6 days at this beautiful paradise. We both feel that this was the best vacation we have been on and plan to return every year. The customer service left the greatest, most pleasant… Read more “AMAZING VACATION AT THE ROYALTON WHITE SANDS!”

This resort was absolutely fantastic from the night shows to the food to the accommodations! Everything was perfect! Our favorite restaurant was the Zen showtable! I definitely recommend everyone going! A BIG thank you to the following people who made our trip so wonderful: Elsy-Concierge, Cain-Bellhop, Christian & Lefranc & Francine- our butlers, Linda-Travelsmart, Carlos-Restaurant… Read more “Best Vacation Ever”

Having an amazing stay at Royalton Riviera!!

Oscar Cohn, Bernadine, Ozuna, AURELINA YAN , MAYRA C, DANIUSA D, ANDY, YAHAIRA , CARLA, Juliana Serra, We want to say thank you for making our first TRAVEL SMART trip to Punta Cana so amazing and for making us feel like we were all family. Your service was outstanding and we cannot wait to see… Read more “Vacation”

Excelente experiencia en punta cana gracias a travel smart vip y a ti Esther 

Keeping this short and sweet; The resort was beautiful, clean, and relaxing. The staff was attentive and incredibly friendly. Ana at TravelSmart member services took care of us by checking in with us daily, to see how our trip was going and if there was anything she could do for us, which was incredibly welcome.

This was our second trip to this resort and we enjoyed this trip more than our first. The beach was wonderful, no issues with seaweed on this trip. All the staff go out of their way to make sure you are really enjoying your vacation. Thank you to Abraham and Marcelino as well as our… Read more “Great Service”

Our early April visit this year to the Royalton Punta Cana was the most luxurious ever to this wonderful resort. We spent two weeks being pampered by the staff at the Hideaway, a boutique hotel within the resort, which was a wonderful space to wind down and enjoy exclusive use of adults only fabulous amenities… Read more “Back Again!”

As travel smart members we have visited many of the Royalton Resorts- CHIC is one of the smaller adult only resorts. We enjoyed the resort very much for this reason. It was easy to get to everything and did not feel overly crowded, and no whining children. All the staff here, especially Ana, Anna and… Read more “We Love Punta Cana”

The following people were extraordinary… Nadine and Sadie from Travel Smart, Ronald and Genevieve. Vaughn and Terell on the beach. They were exceptional, and we would return in a heartbeat!!!!

This is my first time to this hotel even though I went to Royalton last year which is their “mother” hotel. First, their service is EXCELLENT! I traveled with my sister for 6 days, 5 nights. I would love to mention all the names of the wonderful people we came into contact with but unfortunately… Read more “Relax, fun, relax, fun!”

This was my first time out the country and AURELINA YAN made sure it was a great one. Everyone I came in contact with made sure my friends and I had everything we needed. Special thanks to the wonder staff that surprised me with a birthday banner on my door and cake in my room.… Read more “I great experience!”

This was our second trip to Cancun but our first time stay at the Royalton Hideaway Diamond Club. Our room was great, ocean view with roof top jacuzzi. It was clean and modern. Our travelsmart butler, Juan Jose was very helpful. He went the extra mile to get the chef specially cooked paella for us… Read more “Great Resort”

Had the privilege of visiting on a last minute vacation with my family, in July 2017. This resort is beautiful, has exceptional service and is a joy for travellers with kids.The secluded location makes it safer as there is no one else on the beaches etc. Having visited a great many resorts in the area,… Read more “Best family resort. Hands down”

WOW! What a holiday! We had the best time. Mexico is an amazing place and so is the Royalton Suites Cancun. My partner and I have done many all inclusive 5* holidays and this (for us) was up their. From the moment we arrived we were taken care of. We had the Diamond Club experience… Read more “30 and fabulous in Cancun!”

We had the best service. Lizzete from travel smart was very kind and took good care of us during our visit. We enjoyed our second stay here at the Royalton. We are very appreciative of how kind the staff were and the kind of service they offered us. Would recommend!

My husband and friends went to the Royalton Antigua from August 30 – September 6, 2019. It was amazing, the food was fresh and delicious you can tell the pride they put into every meal. The buffet was fresh and delicious. The Hunter restaurant was our favourite. Cooked to perfection. Jelani the travelsmart vacation concierge… Read more “Fabulous!!”

Amazing, simply amazing! ! The entire trip was beautiful! Stepping foot off the plane we know immediately that Jamaica was the right place to be!! The Royalton, Negril, not enough words to express the elite service provided be the team of awesome people! Such dedication needs to be acknowledged and honored. I see such great… Read more “¨Respect” One Love”

We had the best vacation at Royal Antigua. Its new so its only going to get better. Amazing beaches, views from Shirley heights, devils bridge, good food, clean rooms with a bay view was the best every morning to start my day.Excellent sweet staff especially travel smart, diamond club, culinary and spa team. Off the… Read more “Go Royalton Diamond club or stay home!”

I absolutely loved the Royalton Hotel the experience was by far my best vacation. My brother and I stayed in the TravelSmart club resort of the hotel. We had an amazing TravelSmart concierge by the name of Paris, he was awesome. He gave us a lot of the Island history and outstanding customer service. I… Read more “My Best Vacation thus Far”

What an outstanding vacation! We had some problems with our room at first, but after some conversation with Ismael Vallejo travel smart management, we got moved to an outstanding room! This was our third trip to the Royalton Punta Cana, and it is the fabulous staff that keeps us coming back. We are treated so… Read more “Thanksgiving vacation”

It is for the 4th time we return to the Royalton/Memories Splash. Every time we come back we make more and more friends: TravelSmart´s Aurelina, Gabriela and Gregorio, thank you for your help and generosity. I hope to see you again soon. For the people that are complaining I have a short advice. If you… Read more “A wonderful family vacation and New Year celebration”

I was in room 2306, which was an Ocean View, Luxury King Size Bed Room with the Balcony. I could not have been assigned a better room. The view of the resort, the beach, the horizon all was unforgettable and beautiful. The sky at night is amazing, the itinerary the resort provide is just so… Read more “Amazing vacation at the Chic with the best Guest Service Staff Ever…..”

Less than a yr old and lots of great staff. They were friendly and all falling all over themselves to serve! Tasha from Travel Smart makes all your wishes come true. Great beach and lounges. Diamond Club area was special with pool, hot tub, food, bar and lounge all close. And the coffee shop with… Read more “great place just remember everything is in Jamaican time”

En Royalton Riviera Cancún mi familia y yo tuvimos oportunidad de vivir una de las mejores experiencias de nuestras vidas, el Hotel Inigualable y del servicio ni de que hablar! realmente se salen de lo normal! Giovana de Member Services Nos ayudó mucho más de lo que esperábamos, es nuestra tercer vez en un hotel… Read more “Vacaciones Inigualables”

Muchas gracias por hacer de nuestras vacaciones algo especial!! 🙌🏼❤️

This resort is amazing for families with young children. There was always something to do and even a night life for the whole family. We were members of Diamond Club and it was worth every penny!! The VIP drivers were always so courteous and super friendly. A special thank you to AURELINA YAN ,GABRIELA ,ANA… Read more “My 4 year old Daughter Loved it!”

exelente servicio en royalton punta cana,comida,bebidas,casino,cuartos,areas recreativas.muy buen trato de los empeados el travelsmart nos trato como reyes aurelina,lissette Ortiz,marie,.al equipo del royalton gracias por todo!!

We are on our way back from Chic and we could definitely use 2 more days there! The Staff were awesome, much love to ROSA BY THE POOL AND SAUREL, one of the building managers from TravelSmart VIP. So much love and kindness was shown by both of you, this made our vacation that much… Read more “Cheers to love!”

Quiero agradecer de todo corazon la asistencia prestada por Lissete a nuestra estadia la semana pasada. Todo el tiempo que estuvimos en el hotel Lissete siempre nos mantuvo al tanto de las oportunidades que teniamos y confirmaba que todo estaba bien. eso fue algo especial debido a que como estabamos con nuestros hijos menores, su… Read more “Lissete Ortiz la mejor representante Travelsmart”

From the moment we arrived we were greeted and treated with many smiles and a lot of friendly faces. The hotel is amazing with its design and beautiful scenery. The Ocean is just a beautifull landscape as you enter the hotel. Our room was very clean and very comfortable with a rooftop hot tub and privacy… Read more “Absolutely awesome from the food to the entertainment to the staff.”

This hotel had amazing views. The service from LISSETTE, ANA G, AURELINA of the Travel Smart VIP Concierge was amazing. They helped us make our trip one to remember. The beach was so clean and water clear blue. I would definitely go back.

What can I add to all of this outstanding reviews??? Nothing!!! Well deserved positive comments!!! Starting from the welcome in front of the entrance, super quick check in, inmaculate rooms, we had two jacuzzis, one inside and one in the balcony. We had reservations for restaurants of our choice through our five nights of stay… Read more “Vacation”

Upon arriving to Royalton White Sands, I was reading reviews every day for a month and I heard all bad things to the fact that I was trying to change hotels. I came to Jamaica for a birthday trip with my boyfriend. When I arrived, Dorothy Gordon took care of us immediately. She asked, “What… Read more “AMAZING!!!”

We have rescently been to a family vacation at Royalton Bavaro in Punta Cana with Travelsmart. When we purchased the contract with Travelsmart, we had no idea what to expect. We had a few issues about our contract at one point we wanted to cancel because we didn’t really understand how it truly work. We… Read more “Madame”

My wife and I spent 5 nights at the Royalton this past week, and had an amazing time. Laying by the beach or pool for hours a day, enjoying the fantastic all-inclusive service (daily treats in our room after dinner, a very very attentive wait staff and crew, great housekeeping) and the best travel club… Read more “A great place to relax and forget your worries for a while!”

We came to Royalton White Sands for our son’s wedding. Ricardo and Tamara -thank you so much for all you did for us, we will definitely tell everyone to ask for both of you when we recommend Royalton White Sands and Royalton Blue Waters! Travelsmart VIP – Bethania, Anton, Clithy, but not Gregory lol. You… Read more “Awesome time at Royalton White Sands and Royalton Blue Waters!”

Arturo Ruiz with TravelSmart was exceptionally and noticeably set apart from all others. He took time to listen and truly cared. He was attentive and made our family feel like we were the most important family there. He is a perfect example of a great role model and represents your hotel so very well. Thank… Read more “Excellent service”

Una de las mejores experiencias. Gracias a #Lázaro, nuestro #ConciergeVIP en el hotel #Royalton Riviera Cancún que hizo de esta experiencia una maravilla. A mi esposo y a mí nos dejó una sorpresa de aniversario. 🥰😍 #Detallazo

Our honeymoon at the Royalton Hideaway was absolutely amazing, to say the least. We opted for private transportation, which was WELL worth the additional money. Our TravelSmart concierge was Miguelita (Mimi) and she was phenomenal. Thank you so much Miguelita for everything you did for us! The room itself was gorgeous, we had a spectacular… Read more “Honeymoon at the Hideaway”

Blue waters Jamaica was lots of fun, there was a beautiful pool st up with lots of mini bars and someone always checked on you. I enjoyed the lazy river the best and the beach although small was nice too. Didn’t have to fight to find seats by the pool or ocean and the weather… Read more “Fun stay at blue waters Jamaica”

SIX Time is a Charm! We are welcome like family! I’ve said it all before and I will say it all again…..the service we receive from Mocca & the Travel Smart Team is above & beyond AWESOME! From the moment we walk out of the airport to the private van, we know we are home…… Read more “Travel Smart Enthusiasts!”

Last trip we signed up for VIP membership with Travelsmart. This trip we experienced traveling like a VIP. I should say Jamaican hospitality takes the icing on the cake, the warmth and friendliness of the people is amazing. We didn’t get a booking for Royalton at Montego Bay, which worked out best in our favor.… Read more “Travel like a VIP”

Outstanding resort. One of the best vacations we’ve ever had! Travelsmart took care of every detail and made everything so simple. The staff is friendly, rooms are clean and pool areas are fantastic!

Let start off by thanking everyone that made this trip unforgettable: Ana G & Ana L- Travel Smart Concierge handled everything for us so we did not have to lift a finger. Ines- the Travel Smart agent and Luis her shadow in training! Thank you for helping us make the decision to become members. As… Read more “Awesome anniversary at Chic!!!!!”

Super belle vacances à Punta Cana et belle accueil de la part de Travel smart personnel ( Daniusa, Luis, Fabiola, Olivia, Eunice, Pichardio …..) thank you😘😘😘

Tracy-Ann of member services made our honeymoon so memorable! Fabeain took such good care of us! We’ll most definitely be back! Thank you for an amazing experience. We look forward to coming back! 🥰  

A wonderful trip, i travel alone from Atlanta to see my family who was staying at the hotel, since I arrived the Enrique Castañón boy of Travel Smart took care of me very well, offered me drinks and took me to my reception to check in in. On the day of my departure I had… Read more “Is womderful”

Excelente experiencia junto a Esther nuestra amiga de royalton VIP

Ever since I arrived, the staff has been incredibly polite and beyond friendly, I want to mention how sweet and helpful Aurelina Yan and An G from the vacation club have been to us! Thank you so much for everything. I will definitely be coming back and I hope to see them again

We just got back from our wedding at the Royalton and have to say it was absolutely the best trip ever!!! The Royalton itself is an amazing resort. We also decided to join the travelsmart vip club which upgraded us to diamond club, best money spent!!! Not only was the service in the travelsmart vip… Read more “travelsmart vip”

Thanks to all the staff of Royalton Cancun. Thank you TravelSmart all was fabulous!!

Tamara Scott (travelsmart concierge) and Akeal (diamond club beach server) both made our stay extra special! They both anticipated our needs even before we asked. They definitely are 2 gems at the Royalton Blue Waters and I hope they are recognized for the excellent service they provided. Because of them I’m already thinking of my… Read more “Amazing First Visit to Jamaica…can’t wait to return”

This was our 1st trip as a group and we had an awesome time. The food selection was amazing, we enjoyed the la carte restaurants especially The Hunter Restaurant where the food and service was excellent. We also enjoyed the Gourmet March International buffet, it offered so much selection for breakfast and lunch. Each morning… Read more “We had a great time”

My sister and I just returned from a week at this fabulous resort, it was nothing short of fantastic. The restaurants were amazing, the Vibe team brought nothing but killer vibes from the pool parties during the day to the dance parties at night. We had the absolute pleasure of having Monique and Paris as… Read more “Sisters Paradise Escape”

This was our first all inclusive trip outside of the US, the food, drinks, service far exceeded our expectations! Pierre was our TravelSmart building concierge and always made sure we were taken care of, along with Ana & Keren from Member Services.

Our vacation was a great one. This is our 6th visit to this resort. The rooms are really nice and always kept clean. The food is incredible and the service is outstanding. The people who run this resort are wonderful and always ready to help you with anything you might need; they are so accommodating.… Read more “The Royalton Punta Cana”

I had a wonderful vacation, and really enjoyed myself at the Chicresort, everybody was very helpful and really friendly! I met so many wonderful people in the diamond club!! a special thanks to Karen and Anna at Travel Smart who took a personal interest in our concerns. WOW!!! guys you were great!

El hotel es increíble, la habitación preparada para nosotros especialmente, la comida muy buena, los restaurantes a la carta divinos y los diversos buffets también. El equipo de TravelSmart fue increíble toda la semana en especial Adelfi y Edward quienes además de sus atenciones fueron cómplices de mi novio para pedirme matrimonio, prepararon una cena… Read more “Viaje de ensueño”

I loved every part of our stay at Blue Waters and White Sands! We had an absolutely wonderful time! The service, food , lodging and ambiance was out of this world! I am so very happy we chose this venue to host our family and wedding! I want to send a special thanks to Tamara… Read more “Perfect wedding and vacation”

I visited the Royalton for a friends birthday celebration and it was by far one of the best trips I’ve taken. Our travelsmart concierge Joan was amazing!! She went out of her way to make sure that we enjoyed our stay and always greeted us with the biggest smile and exceptional customer service. I would… Read more “Couldn’t Ask For More!”

💕 Beautiful Punta Cana. Thank you to Olivia, Arturo,Jose Luis and Arturo

This was a great resort. The rooms were beautiful and the staff was super friendly. The TravelSmart team: Ana Paula, Luis, Sol, and Cruz were very helpful and caring of the guests needs. We will definitely be back for another vacation to this resort

Our concierge, Delphin from TravelSmart VIP, greeted us immediately and made sure to help us feel at home and like part of his “family” during our entire stay. Our room was beautiful and well kept throughout or stay.

Wow what a very special 60th Birthday, thank you so much Alexx, Juan Jose, Francisco, you have made my birthday so far very very special, the hotel is lucky to have 3 great staff. Thanks again Sioban x

Royalton Negril did not disappoint! We vacationed with friends and had an awesome time. First stop, Diamond Club check in (piece of cake); I love being a Travel Smart member. Stress free vacation, YES! Next, our room…..beautiful and exceptionally clean for all 7 days we spent there thanks to Priscilla. Tasha and Paris of member… Read more “Great Vacation with Friends”

We just got back from a lovely week at the Royalton Blue Water resort. Tamara from Travelsmart was fabulous also ensuring our vacation was wonderful. Without hesitation i recommend the Blue Water resort …and if looking to do an excursion Cool Runnings was great fun!

My bestie and I spent 6 days at the resort as a Diamond Club member. Before our arrival our wonderful travelsmart member service team Carla and Keitha were in touch regarding the upcoming trip and welcomed us upon our arrival. Daily we received a call from either one to ensure all of our needs were… Read more “Sun, Fun & Relaxation….”

Stayed for the first time at Hideaway Royalton In the Mayan and had a fantastic time. Fabulous food, people, and hotel. The added pleasure of having Lazaro who was our concierge VIP went above and beyond in customer service. It was amazing. Thanks for making our trip even more special Lazaro!

My husband and I stayed at Chic Resort and received the best treatment ever! The resort was luxurious and exceeded our expectations. The staff Ana Marte from member services TS & our butler Junior VC were extremely helpful. They made sure we were well taken care of the entire time. Overall, excellent trip! We’ll definitely… Read more “18 year Anniversary celebration!”

One of the first staff members to welcome us was Cesar from Travelsmart. He made an effort to always greet us personally by our names. He was our “go to” person whenever we had a question. We feel like we made a new friend in Antigua. Actually we found most of the staff to be… Read more “Friendly staff – particularly Cesar”

The service was great along with good food and amazing atmosphere. The rooms and the entire facility was just perfect. Becoming a Travel Smart member was the best move ever. We plan to take advantage of all the savings.

Our final day at the Royalton Cancun with Alex the member services mgr. Had a wonderful time

My wife and I visited Royalton Riviera Cancun in September 2018 and had a fantastic time. The rooms, food, pools, service and all other amenities were excellent. All the people working there were courteous, polite and very friendly. Everyday it was hola, hola, hola. I want to make a special mention of Danny of Aquafit… Read more “Had a great vacation at Royalton!!”

Estuvimos cuatro dias en Royalton Bavaro y la pasamos muy bien cuentan con un personal excelente super atentos , estan muy enfocados en su mision de hacer que el huesped se sienta muy a gusto. una mencion de alto agradecimiento a Edward Valentin , Keren Garcia en el club travel Smart Edward nos preparo una… Read more “MODERNO Y EXCELENTE PERSONAL”

Had an awesome time at Royalton Punta Cana. The resort is beautiful and there was plenty to do and wonderful shows every night. The staff was friendly and very helpful. It was a great location or our family reunion. A big thank you to Aurelina Yan from Travel Smart. She was super helpful at arranging… Read more “Great Family Reunion!”

Amazing place and friendly staff Mara Alex Danila Sandra

I have been to 5 Royalton’s now. All were good. Staff was good, Diamond Club was good and VIP Travel Smart Staff supportive. But absolutely none hit the bar set by Tamara Scott and her team of Velique and Dwayne. They go over the top. They made our vacation and finally delivered the experience I… Read more “Wow, it doesn’t get better!”

Del 13 al 22/4 disfrutamos de unas inolvidables vacaciones en el Chic by Royalton. Celebrábamos nuestro 25 aniversario de casados y encontramos mucho más de lo esperado Este hotel ofrece absolutamente todo lo necesario para que vivas un sueño hecho realidad! El hotel tiene un sector DIAMOND CLUB, exclusivo para sus socios y aquí quiero… Read more “Paraíso Terrenal”

Great vacation @ Chic by Royalton. Decided to go there for our anniversary. The staff was great and services was good. Would recommend for a couples getaway. Ana Marte & Alfred from member services were excellent.

Marco was an incredible source of information and an amazing TravelSmart concierge. He made our trip excellent! Thank you Marco! Also Eloy and Christian were great, they introduced us to many new drinks, including mama Juana and el Presidente. Thanks guys for all you do to make us feel welcome and at home! Mis amigos… Read more “Vacation”

thanks Faithline and Sharice & Carla !

We have been lucky enough to travel to a number of great resorts in the World…..we rate this one as the best, because the staff make the difference. Professional, friendly and outstanding service. They don’t just go that ‘extra mile’ they go 100 miles! We are part of TravelSmartVIP and the difference is outstanding. We… Read more “the best staff”

From arrival to departure my family was pampered at this resort. Special shout out to the Diamond Club staff. Being a Travel Smart member also proved to be advantageous. Will definitely be back.

Spent 15 days at Hideaway Diamond Club swim out room. The room was fabulous and spotless! The variety, quantity and quality of the food unsurpassed all the resorts we’ve stayed in. Bars were well stocked with top shelf liquor. All staff members were courteous and friendly and bent over backwards to make sure our needs… Read more “Excellent vacation”

Special Thanks to Maria Flor, Aurelina Yan and Natali Medina from Travel Smart for making our family vacation an amazing one! Your kindness and positivity is truly appreciated. My family and I just returned from our stay at Royalton. It is our second time staying at Royalton Punta Cana and we would highly recommend this resort! Staff… Read more “Beautiful Resort! Second Time Staying”

I absolutely loved the Royalton in Punta Cana. It is a beautiful hotel with so many different options for food and activities. We joined travel smart so we had access to the Diamond VIP areas, our concierge Lissette Ortiz is amazing. She helped arrange our transportation back to the airport and was very helpful with… Read more “Family Vacation”

We have been to Royalton Cancun 3 times now and have loved it since day one. The property is great the service is great and mostly everyone is super friendly. The Travelsmart people are still all over you but we did purchase and it has been good for us. I recommend this resort to everyone… Read more “Best Resort We Have Been To”

This was our second time at Royalton Hideaway 2nd anniversary trip there. it was great. we are now vacation club members … this entitles us to the Diamond Club amenities and services which was great. Our vacation club Concierge, Paris, did a great job in helping us celebrate. The food is good, especially on Jamaican… Read more “Awesome Stay”

We stayed at Memories Splash from June 17 to June 26- this is our second visit to the resort. Same as first time, the beach was clean, the water was crystal clear and warm, the water park is amazing and overall was a great stay! This is a perfect place for the families with kids. The staff is friendly and the service is pretty good, there were… Read more “Another great vacation at Memories”

De retour d’un séjour de 2 semaines dans la section Hideaway de ce Royalton, Une mention spéciale à Mocca D. de TravelSmart pour son support exceptionnel durant tout notre séjour Un gros MERCI à toute l’équipe. Nous y retournerons avec grand plaisir !

Our stay at the Royalton was very relaxing, comfortable and safe. The staff was superb. Oliver, Paris in TravelSmart, Vanessa Okay in entertainment and Horce in the Score all provided excellent service, knowledge of resort and destination. The food was delicious, plenty of options.

Royalton Hideaway Negril was absolutely amazing. All the staff were extremely helpful, courteous, and polite. We fell in love with our stay here, and want to give amazing recognition to Keisha and Paris at TravelSmart, Chana, Dwight, Andra’ and our server at the Marche! The resort, the view, the staff, and the culture will forever… Read more “3 year anniversary trip to Negril”

Royalton resort is great. Food is as good as it gets including the main buffet, you could not ask for better. Beach and pools are excellent. Beach is fantastic. One last note Catherine our TravelSmart rep was FANTASTIC .

Stayed here for 4 days and it was lovely. You are greeted warmly from the front door and everyone goes above and beyond to make sure you are satisfied. The resort itself was kept up with cleanliness and rooms cleaned often. The grounds of the property were beautiful, as well as the beach area and… Read more “Great relaxing vacation, wonderful staff! (thanks Aurelina!)”

We just got back from taking our 2nd family vacation at the Royalton Riviera Cancun! We stayed April 11-18th When we came down here last year, we did purchase the Travel Smart membership as we LOVE the perks of being a member! Diamond Club is definitely the way to vacation:) The biggest shout out has… Read more “SECOND TIME FAMILY VACATION”

The kids totally were sad having their bracelets off. Definitely not ready to go. Thanks Sephra, Deandre and Tamara for taking care of us.

My family and l went to Jamaica on holiday from September till the 9th of October 2018. I met one of the Royalton representatives at negril beach one morning, they were very pleasant and professional. He offered us free lunch in exchange for us to listen to a 90 minute presentation and a tour of… Read more “Great family resort”

Hi, just returned from the Royalton Bavaro Resort in Punta Cana, Doniminican. We were there from February 8th to February 15th. We are members of the Travel Smart family and were accompanied with our family and friends on our trip. While there our wonderful Travel Smart representative Henry Peguero took excellent care of all (8)… Read more “Travel Smart Members at the Royalton Bavaro Resort with family and friends holiday”

Thanks Mayra for an awesome service! 👍

The hotel is a fun overall experience, this hotel is connected with another Royalton based hotel. Thanks to the helpful people from travel smart we were able to be well accommodated. Helpful staff members Aurelina Yan and An G helped us tremendously by recommending good restaurants and fun adventures to have outside the hotel, very… Read more “Helpful staff!”

My family of 11 stayed at Memories 4 nights, we had a great time! Of course, as members of travelsmart we had the best service and our concierges Aurelina Yan, Ana Garabito and Lisette made sure we had an awesome stay! They arranged a surprise celebration for 3 of our birthday ladies at one of… Read more “Great stay!”

My wife and I enjoyed our 39th anniversary at RPC during Oct. 10 – 20. Certainly now, one of our favorite resorts. Lissette with Travel Smart was our first contact person. She led us to what turned out to be the most fabulous room we’ve ever stayed in. Honeymoon suite – 2nd floor – closest… Read more “A Wonderful Vacation with Delightful Staff Members”

This was one of the best vacations we’ve had. Staff is excellent! Staff made us feel welcome from the minute we stepped off the van. Members Services, Tamara Scott is an exceptional employee, she made sure we were content. Entertainment was great! Food was great! Overall satisfied! Will definitely return!

ALEXANDER, DAVID Y JOSÉ!!! GRACIAS POR TODAS SUS ATENCIONES!!! SIEMPRE HACEN INCREÍBLES Y MÁGICAS LAS NOCHES!!! EN EL RESTAURANTE ITALIANO GRAZIE!!!

I love the service, Adore the hotel So happy to become a Travel Smart member love the New Royalton Bavaro Resort and Spa they made me feel as a family love the restaurants, love the pools love every single thing of that Resort, me and my partner will highly recommend this hotel to anyone at… Read more “Excellent Service”

A great trip: excellent food, excellent staff, and awesome things to do for kids!! We stayed in the Diamond club and enjoyed all the benefits. Thank you to Aurelina, Lissette and Ana from TravelSmart for seeing to our every need. ❤❤

We had a wonderful time. The staff was friendly and there was a wide variety of food. From the onset Tamara Scott our travel smart agent went above and beyond to make us comfortable. This vacation was for our anniversary and she helped us to plan some activities and we were pleasantly surprised on the… Read more “A Wonderful Vacation”

The very best staff in this hotel ! Everyone is more than helpful, friendly and amazing !! Absolutely everyone at the Royalton Riviera is amazing ! The best vacation you will ever experience. Thank you so much Corrine, Kevin, Shelley and Kelly.

Nos hospedamos en este grandioso hotel siendo miembros del Diamond Club/ Travel Smart que tiene un staff de personas muy amables: Milagros, Aurelina y Andy. En el hotel la atención de los mozos es muy gentil, especialmente recordamos a Junior y Eudes. Tomamos ricos cafés de distintos gustos en la cafetería servidos por Ángel y… Read more “Excelente experiencia en Royalton Punta Cana”

I would like to give a shoutout to Javaughnie at diamond club beach for being such awesome server! He made my beach time so enjoyable with always making sure we had drinks and food! Keep shining Tracey Ann was great from Travel Smart always checking in to make sure we were happy with everything! Superman… Read more “Royalton White Sand”

We went here as a member of their Travel Club through Travelsmart. We had a members junior swim out suite. Incredible room and view. We had access to their members only beach and a butler to handle all of our concerns. Restaurants were average to great. Took a trip to luminous lagoon and it was… Read more “Great Time for my wife and I”

We enjoyed our trip to Jamaica and the Royalton always has great food options and the staff is always very friendly. Rushine from the spa and Tracy from travel smart especially made our trip special by paying great attention to detail and assisting us with whatever we needed. The food at the buffet was excellent.… Read more “Trip to Jamaica”

The resort is beautiful and there are lots of restaurants, bars, pools, shows, and activities to choose from. I will say all of the staff is amazing but a few stand out and went above and beyond to ensure our stay was perfect. Lazaro Morales, concierge, oversaw our entire visit and always checked in with… Read more “Beautiful Resort and Amazing Staff”

My husband and I will like to big up Tuchenie from travel smart for recommending this hotel. We had a lovely stay and the staffs was do friendly. Deffo will like to stay here again when I next return to Antigua. Very modern hotel with lots of luxury ideas.

Saying warefell to the fantastic members services agent Tracy. She was just fabulous

Our trip to Chic Punta Cana was incredible!! The accommodations from the transportation, room and the food to name a few were spectacular. The staff was exceptional which made our stay extra special. Although all of the people that worked there made us feel welcome and treated us very well, there are several that I… Read more “Chic Punta Cana – Vacation in Paradise!!”

Excelente servicio Sandra,  excelente lugar

Henry at the hideaway pool bar was amazing Mario at the score sports bar was the best bartender Also our TravelSmart concierge Alejandro was top notch amazing The spa was great Food was amazing Overall great place

Visited The Royalton to celebrate our 50th anniversary and my son and daughter in law celebrating their 13th anniversary. The staff treated us like royalty and certainly stood up to their name. Our Travelsmart concierge, Clifford was wonderful and made sure all our needs were met. He took a great deal of interest to make… Read more “Most Memorable Anniversary Trip”

Quiero felicitar a todos los empleados por su profesionalismo, cortesia y amabilidad y disposicion con la cual fuimos atendidos. Soy una persona que he viajado a diferentes lugares pero las atenciones y respeto hacia uno fueron muy especiales para mi familia y en particularmente. Todos los empleados merecen mis respetos en especial Lissette, Aurelina ,… Read more “Vacaciones”

Great 4 day sister trip. Food amazing Service as usual the best Clithy front desk Kisha Travel Smart Melody Dorado Entire room service dept. House keeping My 4th time to this property gets better every time Keep up the great job!!!!

Great stay Our holidays have been made pleasant because the site lends itself perfectly and the reception team who welcome us, my wife and me, more. We would like to congratulate Jeannette through whom we made our first initial visit, Sadie and Carla who took us to our room, Jacqueline and Faithline for their dedication… Read more “Great stay”

Excelentes vacaciones en el royalton punta cana. El servicio. La atencion de tido el personal. Esoecialmente en los restsurantes y administracion. Mi agradecimiento a Aurelina Yan de Travelsmart por su amabilidad y predispodicion. Estuve en el hideaway. Un lujo. La atencion y el hotel. La playa esoectacular. Gracias

Everything at CHIC was fabulous! All employees were great especially Miguel, Deryl and Keren from travel smart who were friendly and went over and above helping us with anything they possibly could. Looking forward to returning.

I returned to Punta Cana for the fourth time earlier this month and stayed at Chic for the second time. I absolutely love the D.R. and this trip just further confirmed that. The staff at both the resort and my vacation club TravelSmart truly made the vacation great. I arrived couple days after my 40th… Read more “Play all day, Party all night….”

Pablo Excelente animador!! El hace la diferencia muy buen hotel. La comida del Royalton muy buena En el transporte Fidel es el mejor muy buena persona, en asitencia al cliente en Royalton Lissette Ortiz mas amable nu pudo ser muchas gracias por todo.Todo estuvo muy bueno

We had a great time. The kids loved the water oark, pool areas and beach. Fantastic service from LISSETTE, ANA G, AURELINA of the Travel Smart VIP section. They were amazing with making our trip so great. Thank you ladies you were awesome.

My husband and I returned this past week from a wonderful 2 week stay at The Hideaway at Royalton, St. Lucia. Our Travel Smart group, Keitha, Sadie and Nadine couldn’t do enough for us! These women treated us like family right from the moment we set foot on the resort. We were celebrating our 46th… Read more “Great Vacation thanks to Travel Smart”

Royalton Riviera Cancun is beautiful. Recently stayed a week at the end of February. Restaurants were amazing particularly the Indian one. Juan Jose was our concierge and he was the best.

We had an awesome time. Our butlers were amazing! Thanks Carla, Romaine, and Tracy Ann!!!

We travelled here for 2 weeks in June to celebrate our anniversary. We are Travelsmart members and we were promptly upgraded to an ocean view room. Ana from the Travelsmart team was truly a gem. She arranged a special anniversary gift and dinner for us and provided us with whatever we needed. She is so… Read more “ANA FROM TRAVELSMART, BEST CUSTOMER SERVICE!!!!”

I had an unforgettable time at the Royalton Riviera Cancún. Francisco and Juan José made my birthday one for the books and I couldn’t have been any happier. I can’t wait to go back and make more memories.

Our stay in Royalton in the end of December 2016 was marvelous. The staff was nice and helful, in particular miss Aurelina YAN of Travel Smart who has demonstrated dedication, professionalism and kindness. I thank her for all her qualities and I recommend this hotel.

This was our second trip to Royalton Hideaway. This time stayed 10 days from March 2 to 12. We had a junior suite with a king size bed, ocean front with our own swim out pool. We can’t say enough positive things about the food, facilities, and staff who work at the Royalton. Then there… Read more “Over the top”

We went on a family trip for 9 people including three children. Activities were never scarce in the Resort and regarding the food, where to start! Diamond Club members should book lunch at the Resort’s Mediterranean restaurant called Opa. Their seafood is the best in all the hotel. Also, poolside, never miss the hamburgers. Full… Read more “Best amenities and most cordial service”

My honey and I recently returned from the Chic Punta Cana 9 days ago and I have to just say, it was simply the BEST experience. The food was amazing, beaches were clean and everyone was warm and polite. The staff was fun and they always greeted you with a “hello family”. Specifically, Anna Marts… Read more “My 45th Birthday”

My husband and I went with our 14 month old and it was an amazing vacation. The service, entertainment, Food, they even had babysitting. Our Butlers Donovan and Liz were on point and exceeding our daily needs. Paris and Jody Ann from travel smart member services were also great. Always attentive to our needs and… Read more “Amazing Service”

We just cannot get enough of this great place! Beautiful property! As TravelSmart VIP’s, we could enjoy all the amenities and services available, even Concierge and Butler. HALL OF FAME: TRAVEL SMART VIP: Special thanks to the Director Alexander Martínez for redoing our membership contract with advantages for us! Thanks to our lovelies Lissette Ortiz!… Read more “Royalton Hall of Fame!”

Just came back from a stay at Royalton Riviera Cancun with the family. Excellent place. The beds were very comfortable, the rooms were also clean. Thanks to Carlos and Ana Paola from Travel Smart who made our stay extra special. We got into all our favorite restaurants. We especially liked the Zen, the Caribbean Grill… Read more “Excellent family trip to Royalton Cancun”

This was our eighth trip to the Caribbean and our first trip to Mexico. The Hideaway at Royalton was absolutely the best 5 star we have stayed at. There were TravelSmart concierges on every floor, who were always friendly and willing to do anything you needed. The staff throughout the resort was highly trained and… Read more “Fantastic week at the Hideaway at Royalton”

I booked 2 weeks there with my wife as I have stayed at other Royaltons as a Travel Smart member. The property is beautiful, and there is plenty of space around the various pools or on the beach so there is no issue getting a sunbed for the day, and most of the time my… Read more “2 Weeks of relaxation. Lovely staff”

I booked 2 weeks there with my wife as I have stayed at other Royaltons as a Travel Smart member. The property is beautiful, and there is plenty of space around the various pools or on the beach so there is no issue getting a sunbed for the day, and most of the time my… Read more “2 Weeks of relaxation. Lovely staff”

Arrived at the Royalton Punta Cana on 10/22/2018 for four night. After trying to check in at the lobby we were taken to a separate section for the Hideway checkin which took some time. Luz was very friendly and helpful. The Hideway is the upgraded Adults only section. The room was very nice. Surrel and… Read more “Hideaway adult section and private restaurant Dorado”

Mooi hotel met lekker eten en super vriendelijk personeel. Bij aankomst kregen we spontaan een upgrade naar een wel heel grote kamer (vergelijk het met een appartement qua grootte). Proper en geluidsdicht met een super bed. Speciale dank naar Keisha , Tasha en Paris die alles deden om het naar onze zin te hebben. Een… Read more “Top vakantie”

Having a great time at Royalton Blue Waters! Many thanks to Demarlie, Fabian and Tracy for making our trip amazing and so memorable!

We had a wonderful experience at this resort. the staff was just amazing. I will certainly visit again and I recommend this resort to my colleagues,friends and family. Big shout out to the Travel Smart crew Tamara, Jahazara, Joan Doreen Claudette, Richardo and Louis. I would love to see more Caribbean style food items in… Read more “Celebrating our 30th Wedding Anniversary”

Très bel hôtel. Chambres très propres et confortables. Très bonne cuisine. Bons restos à la carte. Cuisine variée. Service au buffet et dans les restos à améliorer. Personnel très professionnel et affable. Magnifiques chambres bien confortables. Situé près de l’aéroport. Petit café servant pâtisseries, crème glacée et variété de cafés très agréable, le personnel était… Read more “UN petit paradis pour toute la famille …”

This was our third visit to the Royalton Punta Cana with TravelSmart. On this occasion celebrating our wedding anniversary. The entire experience was wonderful. It started with outstanding customer care from Aurelina Yan, who contacted us days before we arrived to ensure all of our expectations were met. She provided assistance with airport-resort transfers and… Read more “Wonderful Anniversary at Royalton Punta Cana”

We just got back from spending a week at Royal Negril! Upon arrival we got upgraded to the Grand Lido and were put in penthouse suites. The views and room were absolutely beautiful! To accompany the room we had a travelsmart concierge, Paris. He was so attentive to our needs and made sure that anything… Read more “Wonderful Stay!”

This was our 2nd time at Chic. The first time when it just opened. We met Keren and Ana from TravelSmart member services they were great. They emailed me prior to arrival to see if we needed anything. When we arrived they both took good care of us. The food was great, the spa is… Read more “Wonderful time despite the weather”

We recently had a fabulous vacation at Royalton Blue Waters. As expected from the Royalton Resorts this did not disappoint! The rooms were beautiful and clean, the staff courteous and friendly and the food was superb! Our Travel Smart ladies, Traci and Tamara went above and beyond to make our stay relaxing and worry free… Read more “Travel Smart VIP”

Words can’t express enough how much we appreciate Royalton St. Lucia for making our wedding a true fairytale experience. The TravelSmart team, Faithline, Carla, and Nella were absolutely wonderful. They were seemingly everywhere to make sure our entire wedding group was treated unbelievably special. We totally hated to leave when our stay came to an… Read more “Perfect Destination Wedding Venue”

The minute I walked in I was handed a cold wet towel and a delicious icy drink to cool down. I was checking in as a diamond club and felt like royalty. I was greeted by Lissette Ortiz from Travelsmart and she made me feel at home. As she helped me get settled in she… Read more “This resort was amazing !!!!!!!”

My husband and I along with my sister and brother-in-law had the great pleasure of being Hideaway guests. The hotel is lovely, rooms are well appointed with comfortable beds, fridge and a beautiful bathroom. The Dorado Restaurant was the real star with tasty seafood, steak and really good made to order breakfasts. We found the… Read more “Really a Treat!”

Very good vacation with Tracy- Ann our member’s services agent with Juliann Pohlig and 4 others at Royalton White Sands Montego Bay Beach.

This resort offers all the necessary things you need to relax and forget about life. Bring the kids or come with your partner you are guaranteed a wonderful time. Join Travel Smart and the good times will continue into the next century

Thank you Mara and Sheila for excellent service!. We will miss you and hope to see you again.

As members of the Travel Smart Vip vacation club we took a quick trip to the Royalton Punta Cana Resort for some warm relaxation. The facilities and amenities were top notch! There are many activities available for whatever your interests may be. Restaurants are great too. Resort is very well maintained. We were greeted upon… Read more “Getting away from the cold!”

My husband and I stayed at this resort at the beginning of October through our Travel Smart membership. The resort is gorgeous and we enjoyed our experience! Keren Garcia with Travel Smart in the VIP lounge was always so cheerful and helpful and made sure that all the little details were taken care of! We… Read more “Love Royalton Bavaro!”

My husband and I had a great vacation at the resort. Ronaldo was our “Butler” And he was great. Everywhere we went on the resort he was there. He help us with everything we needed! He always had a smile for us and time to chat. Oscar who works with travel smart was also great… Read more “Great Vacation at Memories Splash”

Room was great and comfy and people where awesome the service was over the top and beyond Travel smart was great help and went beyond our expections Aurelina Yan from travell smart went beyond her duties to make us feel at home and have the best vacation ever Thanks so much

Just back from Royalton Riviera Cancun – thanks to Isais for taking care of us all week. He was very friendly and attentive and we really appreciated the support!

We (Ronald & María Magdalena Castillo) had a wonderful stay @ Chic Resort / TRAVEL SMART. Ana Garabito & Ana Marte made our stay great & fabulous – they were real courteous – they deserve a good benefits – All the employees of TRAVEL SMART were unique – we can mention = Luz Ducos – Randolf –… Read more “Chic Resort Punta Cana /Travel Smart”

We are Diamond club members. My family and I had a great Christmas vacation at the Punta Cana Royalton, thanks to the genuine hospitality of all the staff. We want to specially thank the following, for making our stay extra special ⁃ The concierge staff, especially TravelSmart VIP’s Ms. Aurelia and Ms. Catherine for making… Read more “Fantastic Christmas vacation & wedding anniversary”

From the beginning of the process Tracey Ann in the TravelSmart Office was very accommodating and a huge help. Each day she checked to see if we needed anything as did Nicholas and Chad our butlers. Chad listened really listened and took our concerns to heart. Each mentioned staff went above and beyond. At the… Read more “Every Wish”

Tequila shots on the yacht! Thank you TravelSmart!!

This is our 2nd trip to this resort! We celebrated our 44th wedding anniversary and a birthday as well. Juan Jose from travelsmart member services made our stay as well as our special days memorable!! The restaurants are great. Pedro at Hunter was exceptional! We will go back again!

I traveled to many resorts however the service I received form the staff in the Royalton Riviera Cancun and the resort itself is nothing but outstanding. The rooms, facilities, restaurants are all elegant. People are so friendly. Food is wonderful. I particularly dealt with Isaias Uuh and Patricia Sanores from Travel Smart and the quality… Read more “Outstanding service and resort”

The Royalton in Punta Cana is a little piece of heaven full of unforgettable experiences and breathtaking moment.  Everything about this place screams dream vacation. Helpful people like Lissette and Ana from TravelSmart made our stay smooth and welcoming.

I can’t say enough about the great time that my wife Rosenda, daughter Ella, and I had last week at the Royalton Bavaro. We took this trip to celebrate my 70th birthday. We belong to the TravelSmart VIP Club, and they were well prepared for our arrival and to help us celebrate. They did so… Read more “Best Vacation Ever”

Thank you Juan Jose for looking after us this holiday!!! 

Our first trip as members of the Club. The hotel was beautiful and very well maintained; our suite was comfortable and clean. Food at the buffet and in the various restaurants exceeded our expectations. Staff at every level were pleasant and helpful. Kudos to the Diamond Club staff who made sure we were satisfied with… Read more “Royalton St. Lucia”

Thank you Ruben and Ana for taking such good care of us. 

We stayed at Chic for a week long vacation while attending a two-day workshop. As soon as we arrived we were greeted with a drink and a nice cool towel. The staff was very welcoming, and made check in easy. We upgraded our room to one of the Swim Out suites (where there is a… Read more “Unexpected Adventures in the DR”

Thank you to our fabulous TravelSmart member service team who helped make our vacation memorable. Here we are with Fabeain just before leaving our home away from home. Thank you Tracey Ann and Dimarlie. Until next time!!!!

Last year July 2017 my Husband and I got married here with our kids and family & it was beautiful ! Paul the wedding coordinator made sure everything was perfect for my special day. After a whole year, we ran into him again and he actually remembered us! How cool is that!! We had TravelSmart… Read more “The Best place to vacation I had my wedding & birthday celebration here & it was Amazing !!!!”

Gracias por tus atenciones Olivia la pasamos súper bien!!

We have been to several Royalton resorts in the past few years. This is by the far the Cream of the Crop. Everything was wonderful. The resort itself was beautiful. The food was excellent. The beach was beautiful, you could walk for miles. There is a mini golf course, flo rider, lazy river, water park… Read more “Absolutely the BEST!”

Second upgrade to my TravelSmart membership!!!! May not work for all, but TravelSmart works for me!!! Thank you David, Serge and Donn. Love being a member!!!

Awesome time! Ana and Ruben where the best travel smart team!

Fue mi primera vez en el hotel y supero mis expectativas, excelente relación precio – servicios. Muy conforme por la permanente atención por parte de Jose, Daniuska, Mayra , Alex y Joselito en la playa, siempre atentos a nuestras necesidades. Era la primera vez que usaba la membresía del Diamond Club y puedo decir que… Read more “Vacaciones en temporada baja Hideaway by Royalton”

What an amazing resort… We would visit again, and again… Ramon was our favorite bar tender, TravelSmart’s Mr. Erasmo took care of us in our building, and Felix was the best concierge on the resort. They far exceeded all my expectations.

Visited here with my family and we had an amazing vacation. The staff was friendly & the all-inclusive is all you could ever ask for. The buffet had something for everyone so never again could you consider yourself a “picky” eater. The drinks were never empty & the nightly entertainment was tons of fun! I… Read more “OUTSTANDING!!!”

Our stay in Punta Cana was once again very delightful. This was our 4th time back to the area. All the staff was very friendly and courteous. There were a few people that stood out above the rest and made us feel like part of their family. Gregory from Travel Smart was one of those… Read more “Definitely Paradise”

Nous avons séjournés en famille durant 5 jours L’hôtel était juste magnifique et le personnel toujours attentionné : que ce soit le personnel de chambre ou encore dans les différents lieux de restauration Merci en particuiers à Rawle de TravelSmart qui a rendu ce séjour unique J’y reviendrai

Upon arrival I was given a lemon scented cold towel that felt amazing considering the heat. The beautiful Madonna grabbed me a flute of champagne while I was checking in which was a fairly quick process. Donnavan with travelsmart was the man of the hour! He always popped up at the right time and made… Read more “Stunningly Beautiful Resort”