Madame

We have rescently been to a family vacation at Royalton Bavaro in Punta Cana with Travelsmart. When we purchased the contract with Travelsmart, we had no idea what to expect. We had a few issues about our contract at one point we wanted to cancel because we didn’t really understand how it truly work. We got a call from M. Jose Calderon with quality control at Travelsmart, he took the time to explain in details and helped us see how we can use our contract to the maximum. Thank you M. Calderon So we finally booked our trip. But we still didn’t know what to expect. When we arrived there a very luxurious and beautiful hotel. It wasn’t our first stay with Royalton but this one was very special because of a great staff from Travelsmart combine with the hôtel staff. I want to take the time to thank the people that made our vacation unforgettable. Starting with the Travelsmart staff beautiful Karen who assisted us from day one until departure making sure that we were comfortable, Gregorio who was the person who made everything ok by reassuring us and made us see that we can really travel like a VIP, thank you to Edward, Gresy and Shamir who was amazing a special thanks to a hotel staff Juan who was the one who made us confortable when we arrived. Thank you Milagros for a great team.

Thank you
Judith Germain