el hotel es bueno , el servicio del personal del hotel es bueno. pero no tan bueno como en otros hoteles, les recomendaria que si van a ese hotel se unieran primero a ( travel smart ) que esos si que verdad dan un servicio a otro nivel, son los mejores en servicio al cliente.… Read more “buena estadia”
I recently visited blue waters. My customer service representative for travel smart was Tamara. She is a doll, very helpful and does her best to make sure everything work out. She is knowledgeable and easy to speak and work with. Her goal is to make your visit spectacular. Everyday she called and checked on us.… Read more “Royalton blue waters (Diamond Club member)”
We booked through Travel Smart and could not be more pleased. The Travel Smart reps as well as all Royalton staff were very friendly and helpful. The resort is beautiful, the many food choices were delicious, and the entertainment exceptional. Our favorite restaurant was Ocean Point which provides magnificent views serenity. The Hideaway is a… Read more “A wonderful experience!”
Thanks to Royalton Travel Smart Services for an incredible getaway. Andy, Gabriela, Milagros, Aurelina, Danita’s and Mayra exceeded our expectations! Thanks also to Charlys at the Diamond Club Bar for servicing our needs for the week. Looking forward to coming back in January. Thanks John and THERESA!
We have been members of TravelSmart for three years;and quite pleased with our investment. The travelsmart team at white Sands is fabulous! Maurely, Tracy Ann,Demarley, and Fabiean just to mention a few, will take care of all your needs! This is our 3rd trip to White Sands/Blue Waters. I highly recommend becoming a TravelSmart member… Read more “The travelsmart team at white Sands is fabulous!”
This was our 2nd trip to Chic Punta Cana to celebrate our 35th Wedding Anniversary. We are members of TravelSmart VIP club, so this was our first visit since we became members. We were treated like VIP from the time we arrived at the resort. The check in at the Diamond Club desk was flawless.… Read more “Vacation, Anniversary”
As always, our trip was spectacular. Never a problem, never an issue, always pampered by Ana Pau FD, Linda Arlette Blazquez Barradas, our butlers Eric and Alfre and a staff of friendly, engaging and attentive people. Been a member since 2015 – never a hiccup.
We are Members of TravelSmart and are free to choose from many locations, but you don’t have to be a member to stay here. We have been to this resort the past two years. With the assistance of Patricia Sansores (TravelSmart) our entire trip flowed seamlessly. She guided us through the reservation process to ensure… Read more “BEST VACATION EVER”
This was a lovely resort with many things for children to do. The lazy river, mini golf, and flow rider are great additions to the Royalton brand. This was our 3rd stay and it was our favorite. The food and staff at Rio were exceptional. Our butler Max was also exceptional and so very nice… Read more “Presidential Suite was Great for Family”
Visited here with my family and we had an amazing vacation. The staff was friendly & the all-inclusive is all you could ever ask for. The buffet had something for everyone so never again could you consider yourself a “picky” eater. The drinks were never empty & the nightly entertainment was tons of fun! I… Read more “OUTSTANDING!!!”
Stayed at the Hideaway for a week with my adult kids. We had a great time. Nadine from Travel Smart was so kind enough to upgrade us to a suite !!!! Beautiful suite with king size bed. Staff at the Diamond Club were amazing. Nadine, Keitha and Sadie would check up on us, daily to… Read more “Great Service, well maintained and excellent food”
Best Club in Riviera Cancun!! Travelsmart Membership experience great every time; Professional services from day one. Good environment with a helpful staff and they make sure you have the best attention overall.
We just came back from Royalton Bavaro where we had the most amazing family vacation. We are Travel Smart members, Shamir from Travel Smart made our stay wonderful. Shamir made reservations for restaurants as we requested accommodating the entire family, as well as our transportation to the airport. We couldn’t have asked for better service.… Read more “Family vacation – Diamond Club”
I love the service, Adore the hotel So happy to become a Travel Smart member love the New Royalton Bavaro Resort and Spa they made me feel as a family love the restaurants, love the pools love every single thing of that Resort, me and my partner will highly recommend this hotel to anyone at… Read more “Excellent Service”
My husband and I returned this past week from a wonderful 2 week stay at The Hideaway at Royalton, St. Lucia. Our Travel Smart group, Keitha, Sadie and Nadine couldn’t do enough for us! These women treated us like family right from the moment we set foot on the resort. We were celebrating our 46th… Read more “Great Vacation thanks to Travel Smart”
My wife and I went there for our wedding anniversary and I must say we were more than pleased. The staff was helpful and accommodating, the food was real good and the drinks were great. Unfortunately I became sick (unrelated to the resort just something that happened) and I really needed a doctor. My Travel… Read more “Exceeded Expectations”
Hi, just returned from the Royalton Bavaro Resort in Punta Cana, Doniminican. We were there from February 8th to February 15th. We are members of the Travel Smart family and were accompanied with our family and friends on our trip. While there our wonderful Travel Smart representative Henry Peguero took excellent care of all (8)… Read more “Travel Smart Members at the Royalton Bavaro Resort with family and friends holiday”
This is why I love the Royalton brand and being a TravelSmart member. Sometimes it is the little details that matter. Thank you so much to my TravelSmart member services reps who attended to every single detail of my trip from start to finish. Thank you to Faithline, Carla and Nadege for making this trip… Read more “It is the little details that matter”
From check-in to check-out we were delighted by the staff and beauty of this resort. Our room was a bay view on the fourth floor. We could step outside the room and watch the sunset on the other side. As TravelSmart members, we receive the Diamond Club privileges making the vacation even more special. Judine… Read more “One of our Favorite Vacation Spots”
We had fantastic service from Damarlie at The Royalton White Sands. He went above and beyond our expectations to make sure our trip went smoothly and was always there with a smile everyday to check in on us and to help with any of our needs. Five star service!!
We’ve been Travel Smart Members for 3 years now – we usually go to our home resort in Mayan Rivera, but this time it was such short notice – 3 days before leaving and there was nothing available on the airlines, so with the help of the AMAZING Travel Smart VIP Concierge, she proposed Royalton… Read more “Travel Smart Member who LOVED Royalton Bavaro”
Arturo Ruiz with TravelSmart was exceptionally and noticeably set apart from all others. He took time to listen and truly cared. He was attentive and made our family feel like we were the most important family there. He is a perfect example of a great role model and represents your hotel so very well. Thank… Read more “Excellent service”
From the moment we arrived we were greeted and treated with many smiles and a lot of friendly faces. The hotel is amazing with its design and beautiful scenery. The Ocean is just a beautifull landscape as you enter the hotel. Our room was very clean and very comfortable with a rooftop hot tub and privacy… Read more “Absolutely awesome from the food to the entertainment to the staff.”
I can’t say enough about the great time that my wife Rosenda, daughter Ella, and I had last week at the Royalton Bavaro. We took this trip to celebrate my 70th birthday. We belong to the TravelSmart VIP Club, and they were well prepared for our arrival and to help us celebrate. They did so… Read more “Best Vacation Ever”
We visited the resort early February and had a wonderful vacation. The service was excellent and the Travel Smart staff were amazing. We would like to recognize Tamara Scott who went above and beyond to make our stay exceptional and a truly wonderful experience. Valique and Duane also provided excellent customer service. Thanks to Fabiola… Read more “Amazing Vacation!”
Purchased a membership with Royalton. No regrets, the staff and hotel has been the best resorts I’ve ever attended. I’m a hard critic and have nothing bad to say. My brother even chose to purpose while we were there. Special shout out to travel smart for treating us like royalty.
I took my son and daughter to the Hideaway as graduation presents and we were not disappointed. We thoroughly enjoyed our whole stay and the service was absolutely top notch. Special kudos go out to our travelsmart concierge, Linda, who, even with our ever changing minds and schedule, was able to accomodate us. We wiil be… Read more “Totally worth it!”