This was our 2nd trip to Chic Punta Cana to celebrate our 35th Wedding Anniversary. We are members of TravelSmart VIP club, so this was our first visit since we became members. We were treated like VIP from the time we arrived at the resort. The check in at the Diamond Club desk was flawless. We were assigned our Butler, Samuel who took care of us from then on. We were upgraded to an Ocean View room. Once the room was ready and Samuel took us there, we were pleasantly surprised to find a gift basket awaiting us. Samuel explained how everything works in the room, gave us all the contact information we would need then he left us to enjoy our afternoon. The room was clean and well kept. Ana G and the staff at Travel Smart called to welcome us and to make sure everything was okay. It was a beautiful room and we had a wonderful time. The staff was very attentive and helpful. They went above and beyond to make our stay memorable. Ana G made our dinner reservations for the 4 nights we were there. On the day of our Anniversary they prepared the room for a romantic evening. Was very happy with our trip. Would definitely recommend Chic Punta Cana for a vacation and definitely TravelSmart VIP.